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A Quick Guide To Fix QuickBooks Payroll Error Code 15311

QuickBooks is a leading accounting software that has assisted millions of small and mid-sized business in taking their organizations to the next level and making profits. With its all-around features and tool, this accounting software enables business owners to perform intricate tasks such as bookkeeping, accounting, generating invoices, filing taxes and more with ease and carves their path to success. Though it’s an innovative software, it sometimes receives errors that may force users to pause their work.

One error code that may cause work disruption for users is QuickBooks Error 15311. In this post we will discuss about this error’s possible causes and the beast troubleshooting steps to permanently resolve these type of errors. However, you can also avail QuickBooks error support services for get instant help from professionals.

You may also read: How to rebuild and verify data file in QuickBooks desktop?

When QuickBooks Payroll Error Code 15311 Occurs?

This error mostly occurs when the users of the software can’t refresh QuickBooks properly. QuickBooks Error Code 15311 appears through application establishment, when QB related software are running, while windows is starting or shutting down or during the installation of QuickBooks accounting software.

You may see the following error message on your desktop screen:

“QuickBooks update cannot be complete successfully’ and ‘Cannot connect to QuickBooks Payroll”.

The image as shown below is similar which appears on your desktop.

Intuit QuickBooks Error Message - 15311

Read Also: How to Fix QuickBooks Error 6000?

Why Do QuickBooks Error 15311 Appears?

There may be one or more of the following reasons causing this error code to appear:

  • Partial or unsuccessful installation of QuickBooks software.
  • Virus, malware or other malicious software.
  • Deletion of Windows files by mistake or by any malicious software.
  • Corruption in QuickBooks files or installation.
  • Damaged Windows registry file.

What Causes QuickBooks Error 15311?

  • Corrupt download file of QuickBooks software
  • Incomplete installation of the software
  • Virus infection that affected QuickBooks related files or software
  • Missing some files from QuickBooks
  • Some program maliciously deleted QuickBooks-related files
  • Window registry files corruption

Steps to Fix QuickBooks Payroll Error 15311

Here are some of the most reliable solutions to fix QuickBooks Error 15311:

Solution 1: Download and Install a Digital Signature Certificate

  • Press Windows key and in search box type QBW32.exe.
  • In case you don’t find the file, click More Results.”
  • Click on Computer icon on the screen that appears next.
  • Find “QBW.exe” in search results which will have a type of Application.
  • Do a right click on “QBW3.exe” and select “Properties“.
  • Tap on Digital Signature button and ensure that Intuit Inc is checked in the list.
  • Tap on “Details.
  • Select View Certificate in the Digital Signature Details window.
  • Certificate Window will appear and now select “Install Certificate“.
  • Keep clicking next until you see Finish button.
  • Click “Finish“.
  • Restart your computer to allow changes to take place and open QuickBooks to check if the error 15311 still persists.

Read this also: How to Fix QuickBooks Error 404?

Solution 2: Check Internet Explorer Settings

Note: Before you perform this step, make sure the Internet Explorer is your default browser.

Check Internet Explorer Settings - Screenshot
  • Ensure that the date and time at the bottom right of your computer are correct.
  • Double click on “Time display” at the bottom right hand corner.
  • Rectify the “Date and time” if required.
  • Select “Time Zone” and choose the “Correct time zone“.
  • Verify the “Cipher Strength“.
  • Go to the “official website of Intuit“.
  • Press the “Alt key” on your keyboard to see the menu bar.
  • Click on File and then “Properties“.
  • Check the number under connection and then phrase bit encryption.
  • Now, update settings through “Tools” and then move on to “Internet Options“.
  • Click “Tools” first and then “Internet Options“.
  • Select all temporary files and delete them by pressing “Delete key” on the keyboard.
  • Go to “Connections tab” and choose “LAN Settings“.
  • Select the checkbox next to Automatically Detect settings.”
  • Make sure that Proxy servers are blank if you don’t plan to use any of them.
  • Scroll down in “Advanced tab” and mark “SSL 2.0” and “SSL 3.0“.
  • If already marked to verify the “Publisher’s Certificate“, clear the box next to that.
  • Once again scroll down till the bottom of the list on “Advanced tab“.
  • TLS 2.0 should remain unchecked. In case that’s marked, clear the check box.

See Also: Solution of QuickBooks error code 1304

Final Note!

In case the QuickBooks Error 15311 still exists, you can contact our 24×7 QuickBooks payroll support team at 1-844-405-0907. We are a team of highly trained and experienced QuickBooks experts. With us, you can expect speedy and accurate QuickBooks related issues.


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