How to Solve QuickBooks Error 15102?

How to Solve QuickBooks Error 15102?

Resolving QuickBooks Error 15102 when downloading payroll or QuickBooks Desktop Update

One of the common QuickBooks Error is 15102 which users often get when downloading a payroll or update QuickBooks desktop. In this article we will discuss about its possible causes as well as ways to fix this error. After applying these given steps, you will able to download the latest payroll update and QuickBooks Desktop update.

Why QuickBooks error 15102 happens?

  • When QuickBooks Desktop is running in a terminal services environment in the multi-user mode.
  • When a specified download location is inaccessible or invalid and the shared Download is turned on.
  • This issue also happens if the user is not logged in as Windows Administrator or running the application as Administrator and using Windows Vista.

Read Also: How to fix QuickBooks Error 15xxx(15000 series)?

How to to resolve QuickBooks Payroll Error 15102?

Below are the steps you need to follow to resolve this issue. Once it gets sorted you will be able to download and the latest payroll update and QuickBooks Desktop update. And you also need an active payroll subscription.

Important: The error may happen if you are not using the latest version of QuickBooks Desktop. In that case you have to reset your program then update and download the latest table tax again.

1. If you are using multi-user mode then switch to the single user mode

Switch to Single-user Mode - Screenshot

2. Do ensure that the mapped file location is correct

Remap the drive to a new letter - Screenshot
  • In order to open the Product Information window press ‘CTRL +1‘ and then find the mapped path for example ‘[x]:\[folder name]\[data file name]‘ and write it down.
  • Select ‘Help‘ and Update QuickBooks.
  • Now you have to click on the ‘Options tab‘ and ensure that the information in Download location is correct.
  • Also note that the drive in the download location should be same drive that appears in the Product Information window if shared Download is set to ‘Yes‘.
  • Even the directory in the ‘Download Location‘ should be same as the QuickBooks Desktop Installation directory and when shared it is set to ‘NO‘.
  • In case the location is incorrect then change the state of the location and choose one of the following.
  • Select ‘No‘ for Shared Download if ‘Yes‘ is selected for Shared Download. Click on ‘Save‘ but if ‘No‘ is selected for shared download then choose ‘Yes‘.
  • Now click on ‘Save‘.
  • After this Click close and download the latest tax table again.

3. Remap the drive to a new letter if the download location is correct

  • First thing to do is close QuickBooks Company File.
  • Now remap your network drive to a new letter.
  • Open your company file by using new mapped-drive letter.
  • After this select ‘Help‘ and then ‘Update QuickBooks‘.
Go to Help and Click Update QuickBooks - Screenshot
  • Now ‘Click‘ on the ‘Options‘ tab.
  • Now turn the shared Download off and then back on again.
turn off the shared download - Screenshot
  • Also check if the download location is using the new mapped-drive letter.
  • Click on ‘Save‘ and then ‘Close’.
  • After this is done download the latest tax table again.

Read Also: How to Fix QuickBooks Error 17337?

4. If you continue to have issues with Windows Vista, run QuickBooks Desktop as an administrator

Run QuickBooks as Administrator - Screenshot 1
  • First right-click on the QuickBooks icon and choose ‘Run as Administrator‘ from the Desktop.
  • Now click on continue when the ‘User Account Control‘ asks you to run this application.
  • After this reset the QuickBooks updates.

I hope this article help you to resolve the QuickBooks Error 15102, If still the problem persists then you can give us a call in our toll-free number i.e. 1-844-405-0907. Our QuickBooks Payroll Support experts will help you by giving a quick solution to it.

 

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How to Fix QuickBooks Error 6129, 0 (Database connection verification failure)

How to Fix QuickBooks Error 6129, 0 (Database connection verification failure)

QuickBooks Error Code 6129 0 is displayed when the verification of the database connection fails or QB tries to access company files. Due to the error, QuickBooks user is unable to open the company file. If there is a network problem in the network used by the software, then it is not able to find the computer or the server that holds the file.

You may see the following error message when creating or opening a QuickBooks Desktop company file.

Error code: -6129, 0: Database connection verification failure

QuickBooks error code 6129 - Screenshot

In this blog post, we will discuss about this QuickBooks error 6129, 0 and it’s possible causes with some quick fixation methods. You can also contact to our technical support team at 1-844-405-0907 in case you are looking for an immediate help for this error.

Also see: How to Troubleshoot QuickBooks Error 6000 83 Code?

What are the Cause of QuickBooks Error 6129, 0?

There are many reasons that may create QuickBooks error 6129, 0. Few are as:

How to fix this QuickBooks Error 6129, 0?

Below you will get the quick troubleshooting steps to resolve the Error code 6129, 0. You can also checkout the infographic and understand the ways to fix this error easily:

Fixation of QuickBooks Error Code 6129, 0 - Infographic Image

Before executing the solutions listed below, we recommend trying out a couple of things first:

Condition 1: You are creating a new company file:

  • Choose the “Exit or leave” option, On the easy action Interview window.
  • You need to be triggered to “Save the file“, just choose “Yes” option.
  • Enter a different file name, then choose the “Save” option.

Important: If changing the file name doesn’t work, try transforming the file location.

Condition 2: If you are opening or updating your company file:

  • Firstly, Open a sample company file to recognize if the problem is file related or not. If the issue is happening to all your company files, go with below given solution methods.
  • Log in as a Windows System Administrator before adhering to the actions in this section.

To fix the QuickBooks Error 6129, 0, there are multiple troubleshooting steps that needs to be followed. Below, we will let you know about the steps in detail as follows. However before proceeding to the given steps, make sure that all the computers used have been updated to the latest version of QuickBooks release.

Also read: What is the ways to fix QuickBooks error 15215?

Solution 1: Login as as Windows Administrator

Run as Administrator - Screenshot
  • First try opening a company file. Log into Windows as an “System Administrator” to update the company file required.
  • In case you cannot login as an Administrator, then find support for Windows and or an IT professional for help.

Solution 2: Disable Antivirus and other Software in case you use Windows on Safe Mode

  • Restart the computer in the “Safe Mode”
  • Disable the active antivirus software.
  • Create a new Company File.
  • Again restart the computer in Normal Mode.
  • Open QuickBooks and the Company File.

Solution 3: Rename QuickBooks Network Files (.ND)

Rename .ND and .TLG files- screenshot
  • Firstly open the folder where your company file is saved.
  • Look on your hard drive or the system for QuickBooks files that are named with the extension “.nd”.
  • Rename the file to an old company file name by right clicking on the file and choosing “Rename”.
  • Type “.OLD” as the file extension and press “Enter”.
    • In case one has to access the same company file on multiple computers, then make sure you follow these steps for all the files.
    • In case the Company File is used on one computer only, then you can open the file right away.
  • Click on the Windows Start Button > Programs > QuickBooks > QuickBooks Database Server Manager.
  • Select on the “Scan Folders” Tab.
  • In case there is no folder that contains the required Company File, then Add a “new Folder”.
  • Click on the “Scan” tab
  • Click the “Close Option” once Scan is completed.
  • Finally Open the “Company File”.

Solution 4: Copy the company file into a different location

  • Create a “New Folder“.
  • Move the required QuickBooks Company Files to the newly created folder.
  • In case you have been using QuickBooks only on one computer, then it is easy to follow the said steps.
  • But in case you are using the same file on Multiple systems, then be sure to follow the “Next” steps.
  • Click on the Windows Start Button > Programs > QuickBooks > QuickBooks Database Server Manager.
  • Select on the “Scan Folders” Tab.
  • In case there is no folder that contains the required company File, then “Add a new Folder“.
  • Click on the “Scan” tab.
  • Click the “Close” Option once Scan is completed.
  • Finally Open the Company File.

See Also: How to rectify QuickBooks error code 3000?

Solution 5: Ensure that all the connected Computer are working on one single Domain

  • Be sure to contact a “Network Administrator” or an “IT professional” to connect all the computer systems on one single domain.

We hope that this article helped you to troubleshoot this error by your own. In case the issue is still not resolved, feel free to contact the QuickBooks Enterprise support team and receive step by step guidance to fix the issues. We are easily reachable at 1-844-405-0907.

 

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How to Recover QuickBooks Password?

Learn the procedure to recover or reset the lost QuickBooks password For admin or other users

A QuickBooks administrator password is needed to access all your data which a user have stored all your data in QuickBooks files. To keep a strong password it protects all your business from an unauthorized access related to folks most crucial information or their private details that kept as hidden.

However, the requirement to enter a password will also lock you out from accessing the information if you have lost the password. If you any other user have encountered admin password issue in your QuickBooks then read carefully this blog. We have shared few steps that you should follow to reset/recover your QuickBooks password.

See also: How to fix QuickBooks error code 80070057?

Easy ways to Reset Password For QuickBooks Administrator

When you logged in QuickBooks accounting software. This will automatically creates the Admin user, you may be using another log in references added by the Admin. Security updates and other surprising assets may lead you to reset your password.

QuickBooks is a versatile software that doesn’t only help you in managing your company data and tracking your company’s performance but also keeping your crucial company data safe. The multitasking software itself creates the Admin user for you when you login to the software for the first time and furthermore enables you and other users to create more usernames and passwords. To keep your details safe, QuickBooks Desktop asks you for the password every time you or any other user tries to access company file. Now, at times security updates and other features may require you to reset your password. 

This article contains information about resetting the QuickBooks Admin password and other passwords you may have related to using QuickBooks Desktop. If you or any other user have encountered similar issue, and requires to recover or rebuild QuickBooks Admin password or any other password to login to QB desktop, here are some tips to follow.

Password tips and other reminders

  • Use complex passwords: at least 7 characters (letters, numbers, special characters), at least 1 number, at least one uppercase letter.
  • Passwords are case sensitive. Check the Caps Lock and Num Lock keys. One (or both) might be on, or could have been on when you created the password.
  • The password should not have any space. If you have used space, then retype the password without spaces.
  • Make sure your keyboard is functioning properly.
  • You should be on the right screen. A login screen that demands a password but not a username is the admin’s login screen. If you aren’t admin and you have a non-admin login then close QuickBooks Desktop and reopen it.
  • The admin password may also be blank. Many users leave admin password to their data file empty or blank. (This practice is, however, not recommended by Intuit, the makers of QuickBooks.)
  • In case of no password, press “OK” in the login screen without putting any password.

Also read: Why script errors occurs in QuickBooks?

How to Change QuickBooks Password?

  1. Go to Company file, choose the company and then Set-up users and Password.
  2. Enter your current password
  3. Write your new password in confirm new password box and click OK button.
  4. In case you forgot or lost your password, you can try the below-mentioned tips to reset your password in QuickBooks.

Use Challenge Question to Reset Password

  • Choose “I forgot my password” on the login screen.
  • Reply to the security question and click OK.
  • Press Close when the following message pops up on your screen. “When you removed the password and challenge answer and question, and your company file is no longer password-protected. When you nearby this window, then you create a new password and select and answer your challenge question.
  • Open the window and change QuickBooks password.
  • Enter a new password and select a new challenge question.
  • Press OK button.
  • Your File will open.

Reset Password for QuickBooks Desktop Admin and other users

To reset QuickBooks admin password checkout the following video and then go through the manual steps given below:

  1. First of all, confirm the latest version of a QuickBooks software version on your operating system. It is the same once you used in the last time which you’ve opened your ‘QuickBooks file‘ with a strong password.
  2. Now after this, first open your Intuit support page, click on QuickBooks automated password reset tool tab and then seek the latest version by selecting your accounting software when you’re using or working on it.
  3. Follow the instructions on the new page. Windows users of QuickBooks are directed to fill out an online form, while Mac users are sent directly to technical support for further individual help. Intuit will provide you with either instructions or software to reset the password for your QuickBooks installation, after which you can enter a new password.

Additional method

  • Open your QuickBooks & click on the option ‘I forgot my password‘ when the screen displays ‘QuickBooks login window‘ on a desktop. It asks promptly your security question.
I forgot my password - Screenshot
  • Enter the answer to your security question & click on the ‘OK‘ key button. If it successful a message appears informing that your password get removed.
  • Click to the close or press ‘Alt+F4 keys‘, now enter a ‘New password‘ into a password field, then confirm it and answer for a security question.
  • Fill out the ‘Reset QuickBooks Administrator Password‘ form and click on the ‘OK‘ button. QuickBooks sends an email with an access code that you can enter in the Password Reset Code blank field. Your password is removed and you’re prompted to enter a new password and a new answer for a security question.

See also: What are the methods to fix QuickBooks error 6105?

Final words..!

The above-mentioned steps should help you to reset your password for QuickBooks Desktop. However, If you are facing any trouble regarding resetting your password you can call our round the clock QuickBooks password recovery support team at +1-844-405-0907.

Our experts bring with them years of experience as well as innovative tools and technology and can help you fix this or any other accounting related issue in the least possible time.

 

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How to use the built-in QuickBooks File Doctor?

How to use the built-in QuickBooks File Doctor?

All about the built-in QuickBooks File Doctor

QuickBooks is one of the best accounting software available in the world. Since its inception small to big organizations have immensely been benefited. So much so that now companies are completely dependent on this application. Even though it has many perks often users face various errors which affect the smooth functioning of the organization. To combat such situation it is advised to use the inbuilt QuickBooks file Doctor.

The Built-in QuickBooks file doctor is considered one of the best ways to solve various types of errors, files and issues related to data like corruption, network problems, windows set up issues and more. This application is integrated in the desktop version and when any error occurs the inbuilt file doctor will automatically be intimated about it.

Read Also: How to Fix QuickBooks desktop doesn’t start problem?

Basic information about Built-in QBFD

Important points that you need to know about Built-in QuickBooks File Doctor tool:

  • This application works only for US, CA and UK version of QuickBooks
  • QuickBooks need not be installed in your computer. It uses the file and data repair.
  • This application makes use of network and diagnosis repair. In this case QuickBooks should be installed in the desktop running the internal File doctor.
  • The in-built QuickBooks file doctor supports windows 10, windows 8, windows 7 and Server 2003-2012.
  • In case, the .NET framework 2.0 isn’t there in your desktop then the internal QuickBooks File Doctor will install it through the diagnostic tool.

The Cons of using File Doctor in QuickBooks

  • In case of data damage issues, if you are not able to open the file only then run the file doctor. If you can open the file and work on it then in that case don’t run the application.
  • The company file that needs to be uploaded in QuickBooks file doctor should be less than 2 GB.
  • While the tool is still open you can restart and download. However, if the tool is not open then the upload will start all over again.
  • In order to run the network diagnosis, you must be signed in as Administrator.
  • If the desktop windows user account control is ON then the application will be re-launched with elevated admin privileges.
  • If many versions of QuickBooks desktop are already installed in your desktop then the Network Diagnose and Repair feature might not work properly. The network resolution only works on the latest version of QuickBooks that is installed in the system and not the Database Server Manager only update.
  • Moreover the QBFD only works on qbw or qba files only.
  • The network diagnoses and QuickBooks File repair are on by default.
  • It suggested that you use the advanced settings button so as to run the file on network only diagnostics.

Read Also: Resolve QuickBooks error code 6000 304

Using the built-in QuickBooks File Doctor tool

Many of the errors in QuickBooks are automatically resolved by the built-in QuickBooks File Doctor. In this situation you will get a blue start button. Click On the Start button and automatically the QBFD will be intimidated.

  • First thing to do is open the QuickBooks to the ‘No company open window‘. Don’t log into the file.
  • Once done, choose the ‘file‘ and then click on ‘Utilities‘ and on ‘Repair file‘ and finally on the ‘Network Problems‘.
  • After this a message dialogue box opens click on ‘OK‘. Once done QBFD will relaunch along with admin rights.
  • Now select ‘YES‘ to the ‘Windows UAC Prompt
  • In order to open the built-in file doctor select the ‘green wench‘ icon.
  • Now click on ‘Continue‘.
  • Now you will be directed to sign-in to your company file page, so type the QuickBooks Admin username and password and then select ‘Next
  • After this choose ‘Advanced Settings‘. Select the ‘Diagnosis File
  • Then Click ‘Next
  • After the diagnosis is complete open the company file to see of the issue has been resolved.

If you have still have queries about built-in QuickBooks File Doctor tool then you can seek assistance from QuickBooks premier support team who are available 24/7 to provide you service by dialing our tollfree number 1-844-405-0907.

 

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Firewall Configuration for QuickBooks Point of Sale

Firewall Configuration for QuickBooks Point of Sale

A firewall is network security device or security software which is specially designed to obligate the unauthorized access based upon certain sets of the rule. Irrespective of the firewall location, whether it’s present on the server or computer, it can easily capable to block/stop the communication between the QuickBooks Point of Sale company data & computer.

The Point of Sale utility is comprised of the ability to automatically detect & configures the firewall if it finds that the connections are blocked. Although, there are many time when the firewall required to configure manually by the users.

In this post, we are going to discuss about how a QB user can configure the firewall for QuickBooks Point of sale by their own. While going through manual configuration, the users should read the manual provided by the firewall program. So that they can perform the configuration accurately.

Firewall Configuration - Screenshot

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Processes that is Interrupted by the Blocking of QuickBooks POS

Below are few programs that will be interrupted when the security program blocks the QuickBooks Point of Sale utility:

  • Electronic Funds Transfer: Processing of the Intuit’s Merchant Credit Card
  • Database Server Manager: Capability to connect & record transactions/changes to the company file
  • Intuit Entitlement Service: Product license & user validation

Most of the time Point of Sale automatically configure the firewall for you whenever the connectivity gets blocked. However, few-times you need to configure your firewall manually. If you are going to configure your firewall application manually, you should review the appropriate sections of the manual that has provided with the firewall program.

Steps to Configure Manually Windows firewall for QuickBooks Point of Sale?

Points to Remember:

  • Firstly, You should have the authority on ‘Windows Administrator‘ rights to perform.
  • Ensure to add the required ‘Firewall ports‘ & ‘Executable files‘ for the Point of Sale utility (In case, the firewall security is a third-party program).
  • It is recommended to contact the developer of the 3rd party program to know – How to add port & file exemptions.

Manual Steps to Configure the Windows Firewall

  • First of all, You need to Press ‘Windows+R‘ keys, the ‘Run‘ command will open.
  • After that, Type ‘Control‘ & hit the ‘OK‘.
  • The ‘Control Panel‘ will appear.
  • On the right upper corner of the display, set the “View by” to Small Icons.
  • Now Choose the ‘Windows Firewall‘.
  • After that Choose the ‘Advanced Settings‘.
  • Select the ‘Inboundoption there.
  • Now Click on the ‘New Rule‘.
  • Choose the ‘Port‘, and then Hit the ‘Next‘.
  • Type the numbers of the ports, and then hit the ‘Next‘.
  • Choose ‘Allow Connection‘, and then select the ‘Next‘ option.
  • Give a certain name to your firewall rule, and then finally press the ‘Finishbutton.

See Also: Resolve QuickBooks error code 12031

Point of Sale Firewall ports, files and location

These are the necessary ports for Point of Sale firewall configuration

PortPort Numbers
TCP(Incoming)8040, 8443, 443, 2638, 46203, 46216 – 46220, 46225, 46228, 8024, 8025, 8035, 8036
UDP(Outgoing)2638, 8024, 8035, 8036

Executable Files, Processes and Paths

See the table below for a list of ports and which program files access them.

Default PortProgram FileWhen Accessed
443EFTSvr.exeThroughout operationMerchant Service transactions
8443EFTSvr.exeThroughout operationMerchant Service transactions
2638DataImporter.exeEFTSvr.exe   QBDBMgr.exe QBDBMgrN.exe QBPOSDBServiceEx.exe Conversion from previous versionChanging currently running database.   Startup Detecting change to QBDatabases.ini Help > Manage my license Throughout operation
46203,46204EFTSvr.exeQBDBMgrN.exe   QBPOS.exe Throughout operationChanging currently running database
8024, 8025QBPOS.exeSetup.exeWeb installationLicense verification   Throughout operation

File Locations

Note: In the following paths, XX is the highest number version you see.

Windows 10, 8, and 7 (64-bit):
FileLocation
Eftsvr.exe (versions 9.0 and lower)C:\Program Files (x86)\Intuit\QuickBooks POS XX\
DataImporter.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\
QBPOS.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\
QBPOSShell.exe (versions 10.0 and higher)C:\Program Files (x86)\Intuit\QuickBooks POS XX\
QBDBMgr.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
QBDBMgrN.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
QBPOSDBService.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
Windows 10, 8, and 7 (32-bit):
FileLocation
Eftsvr.exe (versions 9.0 and lower)C:\Program Files\Intuit\QuickBooks POS XX\
DataImporter.exeC:\Program Files\Intuit\QuickBooks POS XX\
QBPOS.exeC:\Program Files\Intuit\QuickBooks POS XX\
QBPOSShell.exe (versions 10.0 and higher)C:\Program Files\Intuit\QuickBooks POS XX\
QBDBMgr.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
QBDBMgrN.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
QBPOSDBService.exeC:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\

Important Note: While manually configuring the firewall of the device for QuickBooks. You will see questions with several options like deny, grant, block, permit, or something similar option. You have to select all the positive options like permit, allow, or grant the permission. The action is performed for one question or for a specific file or folder wont be automatically applied to all the files or folder in the POS program.

Read Also: Solutions of QuickBooks Point of Sale Unexpected Errors

Perhaps, it could be possible that the client still encounters the problem with configuring the firewall in QuickBOoks point of sale or any other issue related to QB. Well, you don’t have to be worry…!! Pro Accountant Advisor is a firm and dedicated team of certified Intuit accounting experts to resolve all the issues, no matter if it is related to firewall configuration, QB errors, QB Installation, or anything.

Also you can directly contact us at +1-844-405-0907. In the meanwhile, If you have still questions then feel free to contact us at our QuickBooks support number anytime.

 

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