QuickBooks, the world’s leading accounting software is instrumental in putting small and mid-sized business owners, entrepreneurs and accountants close to their business goals. Though it’s an innovative software, it’s not entirely free from errors. One error that as a user you may receive is “QuickBooks Banking Error 102”.
This error may occur when your bank’s website has some technical glitches, website maintenance is going on, or a server has some issue in transferring data between website of the bank and QBO. If you are facing this error, these following tips may help you. If you want quick resolution of any QuickBooks Issue then you can contact our QuickBooks error support team that remains active 24/7.
Here are some suggestions to resolve the banking error 102.
Tip 1: Check if Your QuickBooks Online Requires Account Updates
If there is no maintains sign on your bank’s or credit card’s site or any other issue you can find out, you should manually update your account details in QuickBooks Online. There will be an update button at the top right-hand corner. Click the button and it will provide you with more information with updates. You should try to run at least three manual updates at the hours that aren’t supposed to be busy for the bank website.
Not all accounts are automatic. Some may demand manual updates. In such a case, you will be informed in connection interview. While, in case of an auto update, if you don’t see the current days details after an auto update, you will have to update your information manually.
Go to the “Menu” at the left corner of your screen and select “Banking.”
Select “clear unwanted accounts” if you wish to update only selected accounts.
Choose “Update now.”
Provide your “MFA (Multi-factor Authentication)” upon being prompted and select “Continue” to update the details.
One manual update will have you covered for 90 days. A new listing mentioned in those 90 days will be downloaded. Doing this will ensure that even if you require to leave the days between updates, despite you will get the most updated information even if your account is connected to your bank account.
Tip 2: Check if your Account Details are Accurate
Try to login to your bank’s account using the URL provided by your bank with online banking. In case you fail to connect to your bank, follow the given six steps. Check out the below mention details adding your bank accounts to download and fix transactions in QB Online – The error might be caused because you are not able to connect to your bank.
Steps to connect to your bank account in QBO
Here is how you can connect to your bank Account in QuickBooks Online:
Go to the “Menu” at the left corner and select “Banking.”
In case you are linking to a bank for the first time, go to “Search” and see if the name of your bank is there.
If you are already linked to a bank, click “Add Account” and find the name of your bank.
Choose your bank from the list.
For the website of your bank, put in your “User ID/Login ID” and Password
If needed by your bank, furnish the added security verification steps, and click “Connect securely”.
Click on the symbol of the bank to the left of your account to connect it and from drop-down menu, select your bank type or credit card account. In case you do not have an existing account, you will find an option “Add + new” to make a new account.
After you join your account for the first time, QuickBooks software will download online transactions for last 90 days and also your banking and cc transactions overnight. Transactions can also be downloaded for less number of days.
Select “Connect”. It may take a couple of minutes or longer.
Once the download is complete, you will automatically go back to the banking page. Next, the “Review” tab will consist of transactions that were downloaded from your bank or financial institution. You can review, classify and accept the transaction in QuickBooks.
In case your bank is not listed, or you fail to connect or the data you require in older than 90 days, you will have contact your bank or download transaction from the site of your bank and then upload them to your QuickBooks.
Tip 3: Read all Account Information or Notifications
If you can login successfully, read messages, notifications or warning that you may have received from your bank. This may tell you what is not working properly. Furthermore, you should able to check your account summary, history, and transactions with ease.
Tip 4: Let the bank take action
In case you are still receiving the error, you should wait for your bank to work on it. They may be trying to fix any probable issue with your server. Give your bank at least 24 hours to work on it.
Tip 5: Check if Your Account is New to the Bank
You may also get the banking error if you have recently opened your account, or that is new to the bank or credit card. Please note that some new accounts do not function with online banking. In this case, you should contact your bank/credit card provider for more details.
If the error still exists, you can call our round the clock QuickBooks online support team at+1-844-405-0907 and speak to our experts. We will fix the QuickBooks banking error 102 as well as any other QB related issue for you in the least possible time.
Learn the Procedure to Reconcile your bank accounts and credit card accounts in QuickBooks
Reconciling bank and credit card accounts assists the users in catching any irregular, incorrect or unidentified transactions that might end up in wrong account balance. Reconciliation is the process in which the user can compare the financial transactions that are entered in the QuickBooks software with the bank/credit card company’s records. The QuickBooks experts recommend to reconcile the bank & credit card accounts in QuickBooks software on a regular basis, as this will ensure the accuracy of accounting records. Many users are unaware of the benefits of reconciliation. Reconciling the bank and credit card accounts assists the users in the following ways:
QuickBooks accounting software accounts for all the financial transactions, which includes payments, reports, deposits, statements, and bank fees.
Also, with the help of reconciliation, all the financial transactions that are present in the QuickBooks bank register, along with their ending balances, tally with the actual bank or credit card account.
Reconciling is a step by step process, and in this article we will be explaining the entire process in detail to Reconcile Bank and Credit Card Accounts in QuickBooks. If you want to understand the step by step process of bank and credit card account reconciliation in QuickBooks software, then stick to this blog till the end.
The next point to remember is to type in all the uncleared financial transactions for the statement period.
Also, the user is required to set up the bank/credit card account in QuickBooks accounting software that too with the accurate beginning balance, in order to avoid any nuisance.
Steps to Reconcile Bank and Credit Card Accounts
Once the user begins with the process, he/she will witness two main screens on the system.
1. Start Reconciliation Window
In this particular window, the user is required to select the bank account to reconcile & also analyze all the details that are associated to it. It should also be noted that all the important information present in the window is correct, before jumping to the next step.
To visit the Begin Reconciliation window, the user is required to visit the “Banking” menu, followed by hitting the “Reconcile” tab.
Steps to be followed by Users having QuickBooks Merchant or Payments account:
If QuickBooks Desktop detects that you are not signed in to the Payments account, then in that case a Sign In prompt will show up on the screen. This is to make sure that the account is effectively signed in, and also connected to a legitimate company ID.
To begin with, in the “Account” section, the user should select the bank/credit card account that is supposed to be reconciled.
It should be noted that the Statement Date will be filled on its own. In general, it supposes to be 30 or 31 days, after the statement date that the user entered for the earlier reconciliation. The user can alter the date as per the requirement.
Also, the Beginning Balance will get filled in automatically, which will be the total of all formerly cleared transactions. The user is required to make sure that the beginning balance is equal to the opening balance as per the statement.
The next step is to type-in the corresponding balance from the statement, in the “Ending Balance” section.
In case the financial reports display a service charge/interest that you haven’t yet type-in into the QuickBooks records, then mention those amounts into the “Service Charge” and “Interest Earned” field respectively. Also, DO NOT type-in the charges that have been previously typed-in as QuickBooks financial transactions.
Moving ahead, the user should click the “Locate Discrepancies” icon, in order to find out the available financial reports that will assist the user to locate discrepancies & other reconciliation problems. There is an option to “Undo” & “Restart Reconciliation” tab at the “Locate Discrepancies window”.
The last and final step is to click on the “Undo Last Reconciliation” button, in case the fixation requires by you to revert to the former reconciliation.
What is the need to undo last financial reconciliation?
The need to undo the last financial reconciliation arises when the user can’t figure out the discrepancies during QB reconciliation or if the user wishes to change the date of the opening balance. Also, it should be noted that after the user undo the earlier reconciliation, the beginning financial balance will revert to the preceding beginning balance & all the previously cleared financial transactions will be uncleared.
If all details are right, click on the “Continue” tab, in order to carry on to the Reconcile window.
Now comes the reconcile screen, where you will be able to refine the preference that is to be matched against the bank statement. This is where the user selects the financial transactions to clear. If a zero difference is displayed on the screen, once the user selects all the financial transactions that show on the statement, then congratulations! This enables you to simply click on the “Reconcile” tab and also this completes the reconciliation.
Hide financial transactions after the statement’s end date: The is required to put the confirmation mark in the box, if the user desires to display the financial transactions covered only by the statement period on which the task is performed. This will help the user to avoid perplexity, especially if the user is “behind” in the reconciliation process.
Type-in the Transactions in QuickBooks: These are listed & separated into two fields – the Checks and Payments (Money out) and Deposits & other Credits (Money in).
If the user is reconciling the credit card account, then in that case the fields will be Charges and Cash Advances (purchases) and Payments and Credits (payments to the credit card company).
Now, the user will be required to authenticate the financial transactions against the actual bank or credit card statement.
Followed by selecting only the one that appears on the statement & also ensure that the amounts are identical.
Lastly, it should be noted that as the transactions are selected, the Cleared Balance changes.
What if there are manifold Financial Transactions?
In such case by default, the financial transactions are scheduled as per the date. In case there are a lot of financial transactions for statement period, the it might be easier for the user to resort transactions, especially if he/she is trying to spot a transaction with a specific amount, reference, etc.
The first step in this process is to click once, and it will automatically sort the financial transactions.
And then clicking on it for the second time, will reverse the sort.
For example, if the user wishes to organize the financial transactions according to the amount, then he/she is supposed to click on the “Amount” column header.
The financial transactions are rearranged in ascending or descending sequence.
Items marked as clear: This field shows up the total number, total amount of Deposits, and also Check selected by the user. Certain banks endow the identical summary of the financial transactions on their statement. This section saves a lot of time for the user, if the user wishes to verify for the discrepancies.
Mark All/Unmark All: When the user will click on any of these buttons, he/she will select/deselect the financial transactions. If the user reconciles on a customary basis, and if all transactions for the statement period were entered correctly, then selecting all the financial transactions at once might contribute to save time. The user is required to ensure that the reconcile window shows a zero difference between the ending balance and cleared balance.
Go To: This section opens or edits the financial transaction from the reconciliation screen. It is helpful in case when the user wishes to do small edits on the financial transaction, before the user marks it reconciled or cleared.
Matched: If the account that the user is attempting to reconcile is setup for online banking, then in that case he/she is supposed to click on this button and it will automatically choose the financial transactions that were downloaded & auto-matched.
Columns to Display: Selecting this specific button will allow the users to opt for the sections that the user would like to display.
Now question comes that why it’s necessary to select columns?
QuickBooks software displays the
Date, Amount, Payee, and CHK # columns by default. But the exception is only
for the Amount column, the user can add or remove the other areas to avoid
perplexity. For example, in case the statement demonstrates the reference # for
most of the financial transactions, then the user can select to present only
the CHK # & AMOUNT columns. With the help of this method, the user can simply
spot and mark the financial transactions.
Modify: The user can press this tab, if the user wishes to make modification at the last moment on the details/information’s that the user has typed in to the Begin Reconciliation window.
This field endows the user with a peep of the reconciliation figures.
Service Charge, Ending Balance, and Interest Earned: All of them are based on the amount entered for these areas in the Begin Reconciliation window.
Cleared Balance: The figure reduce when the users select/clear the checks and payments & increases when they select/clear the deposit and other credit amount.
Difference: This allows the user to find out the difference among the beginning balance that was entered and the cleared balance (the financial transactions that was selected up till now). Also, it should be noted that as per the ideal conditions, the difference should be null.
Leave: The user is required to opt for “Leave” button, in order to operate other account or to edit financial transactions after moving out of the reconcile window.
What will happen after clicking on the “Leave” button?
QuickBooks accounting software tracks the financial transactions already manifested as clear – that is, they remain checked in the Reconcile window. The user is supposed to visit the account register, an asterisk (*) will appear in the cleared column of the financial transactions that the user has marked until the reconciliation process completes. The asterisk symbol depicts that the financial transaction is awaiting or pending due to QuickBooks bank account reconciliation with the financial statement hasn’t finished completely.
When the user is prepared to resume the reconciliation process, he/she will be required to go back to the “Begin Reconciliation” window, and also re-enter the beginning balance & proceed with reconciliation as usual
Reconcile Now: The user can opt for the “Reconcile Now” button in a situation when the process of selecting all the financial transactions completes.
If the difference is zero: QuickBooks software will save the reconciliation & shows the “Select Reconciliation Report” window. The user is then required to select the category or type of report and later perform click on either the “Display” or the “Print” tab. The user should select the “Close” tab, if you want any financial reports at this point of time.
QuickBooks software allows the user to select among the “Reconciliation Summary” or “Reconciliation Detail” report, or the user can select both of them. Though it doesn’t show after the user finishes the reconciliation process, the ‘Reconciliation Discrepancy Report’ is also available in QuickBooks to assist him/her to figure out any problem or issue that occur while reconciling the account.
If the difference is anything but zero: QuickBooks software shows the “Reconcile Adjustment” window. The user can select from the following:
If you want to find the journal entry, you can:
Return to Reconcile: To go back to the earlier window.
Leave Reconcile: To move out of the reconciliation window, in order to review or edit existing financial transactions that are causing the issues.
Enter Adjustment: If the user would wish to finish the reconciliation procedure even if he/she didn’t get a zero difference on the preceding window. QuickBooks software will automatically type-in the Journal Entry under a special expense account known as Reconciliation Discrepancies. It can be verified & edited as required by going to the Chart of Accounts.-
Use the Find feature.
In the “Edit” menu, click on the “Find” tab.
In the “Find” window, navigate to the “Advanced” tab and choose the “Memo filter” icon.
Under the “Memo” section, enter the “Balance Adjustment” and later, click on the “Find” tab.
Any balance adjustment will be displayed.
See the Previous Reconciliation report.
In the “Reports” tab, click on the “Banking” tab => “Previous Reconciliation” tab.
Under the “Cleared Transaction” field, the “General Journal Entry” will appear at the top in a situation where the balance adjustment was made
For Credit Card Accounts: If the ending balance is anything except zero, QuickBooks software will pop-up the “Make Payment” window & redirect to write a check or enter a bill to pay for the outstanding balance. If you do not desire to record payment, you can click on the “Cancel” tab.
The user might come across technical hassles while reconciliation of the bank/credit card account. Discrepancies are mismatches caused by financial transactions in the account that don’t agree with your printed statement.
Below are two of the available resources dealing with mismatches and other reconciliation issues?
Zero or incorrect Beginning Balance in the Begin Reconciliation Window
Fix reconciliation discrepancies
With this we end the article here, and also hope that with this technical article you will be enlightened with deep knowledge about the bank & credit card reconciliation.
Intuit QuickBooks is a widely used accounting solution for various businesses. Right from sending invoices to its customers, managing business expenses, and accessing the information about the company, QuickBooks Online (QBO) does it all very swiftly. This QuickBooks online edition features high-speed functioning. If we talk about Google Chrome and QuickBooks Online, both are widely used. But when using QB Online, a user sometimes faces QuickBooks Online login issue with Chrome. There may be different types of errors responsible for this.
If you are also facing any such error, then make sure to read this article till the end. Today’s article will brief you with the factors responsible for QuickBooks login issue on Chrome and also the ways to get rid of this problem. However, if the user continues to face the same error, then in that case, it is recommended to consult our QuickBooks online support team. You can ring up at our toll-free number i.e. 1-844-405-0907, and our certified professionals will resolve the issue for you in the least possible time.
At times, QuickBooks users face issue in logging in QuickBooks online on Google Chrome, which can be very much frustrating. This error can be often encountered due to security issue. In case this account is encountered, the user will have to update to new Intuit account with enhanced security. This error comes up with an error message stating “Account services unavailable, please try back later“.
When you login to QuickBooks Online on Chrome, you can face the following problems:
You get the loading message on your screen but nothing actually loads.
You may also receive a message of services not available
The chrome gets confused sometimes, and takes you on a tour moving from sign-in screen, to choosing a company and then back to sign-in screen.
Google Chrome is one of widely used browsers, and also it is a perfect match for accounting software. But, a wide number of factors might be responsible for the login issue to occur, which will be discussed later in this article.
What triggers QuickBooks Online Login issue on chrome?
As stated before, there can be a plenty of factors that might lead to QuickBooks login issue on Chrome. A few of the most common factors responsible for login error are listed below:
In case the user forgets to sign out appropriately from the previous QuickBooks online session, then this kind of issue is most probable to happen.
If someone logged into the QuickBooks online on chrome on any other system using the same credentials.
The issue can also be seen if the firewall or antivirus program blocks the access of the software.
Solutions to fix QuickBooks Online (QBO) Login Problems for Chrome
You need to follow the given steps in order to resolve your Chrome Login problems.
Step 1: Make use of any other web browser
There are chances that the user is facing login problem only with Google Chrome, whereas the other browsers do not show any error in logging in. Thus, in that case, the user can also use Internet Explorer to export your data to QuickBooks Desktop.
Step 2: Use Chrome Browser in the Incognito Window
Another option for the users can be to try logging in to the website using the incognito mode of Google Chrome. As it does not record the browsing history and has no cookies saved, the user will be able to log in to the website.
Follow the exact steps mentioned below:
For this, the user needs to open the Chrome browser :
First of all, the user will have to click the customize and control icon in the upper right.
And then, choose the New incognito window (Use shortcut key Ctrl+Shift+N).
Once done with that, the user will see a separate window in “incognito mode” You can note the icon in the upper left corner.
If you find difficulty in accessing the website, then you can take help from our 24/7 QuickBooks error support team by simply dialing our toll-free number .i.e. 1-844-405-0907. We will be happy to help you out in your all accounting related problems.
Learn the best ways to use the undeposited funds account to receive payments in QuickBooks Online (QBO)
No doubt, QuickBooks is the world’s best accounting and bookkeeping software made by Intuit. Talking about the undeposited funds account in QuickBooks online, it serves a special function, as it is a special temporary account that is used by the QuickBooks accounting software for holding the payments that are received from invoices before the user deposits them into the bank account. If you are one of the users who import payments data from external processing services, and do not process transactions via QuickBooks payments, then this workflow is essential for you.
In today’s article, we are going to discuss the use of the undeposited funds account, in order to receive payments in QuickBooks Online. Thus, if you are looking for the entire process to use the undeposited funds account to receive payments in QuickBooks online, then your search ends with our article.
Go through the article till the end, to learn the process. However, for expert assistance, you can make a call at our toll-free number i.e. 1-844-405-0907, and discuss your issue with our QuickBooks support team of experts and certified professionals.
Significance of Undeposited Funds Account
As stated above, undeposited funds is an account in QuickBooks accounting software that holds funds from the payments until they are deposited in the bank account. As per the experts, the user can’t deposit the fund directly to undeposited funds. The reason behind this is that it is just a temporary account that means that the user can deposit the funds in a single transaction only after he/she takes the deposits to the respective bank account.
Making a lump sum payment is beneficial in a way that the transactions remain itemized in the account register, but all that user is supposed to do is to check the lump sum deposits when reconciling transactions with the statements of bank.
Many QuickBooks users ask this question very often that why they should make use of the undeposited funds account. The undeposited funds account is an internal “other current asset account” crafted by QuickBooks. For instance, if the Undeposited funds account is a lockbox or safe, where the user keeps the payments till the time they are not deposited in the bank account. This account in actual serves as a default “deposit to” account and is designed in a way to work with the receive payments and bank deposit features, in order to complete the invoicing process. The user can make use of this account for single or group payments.
Steps to enter transactions with Undeposited Funds
If you want to enter the transactions with undeposited funds, you need to follow a step by step process. The steps involved are as follows:
The very first step is to click on the ‘Lists‘ menu, followed by selecting the ‘Items‘ option.
The next step in the process is to select the option of payment from the ‘Type drop-down list‘ and then further add any additional information for the transaction, if needed.
Lastly, the user is supposed to tap on ‘Account drop-down list‘ and also select the “UndepositedFunds“, followed by hitting “OK“.
How to Deposit Undeposited Funds in QuickBooks?
The user can implement the steps below for depositing Undeposited Funds Account to Receive Payments in QuickBooks Online–
To begin with, the user is required to hit ‘Banking‘ tab and then select the “MakeDeposits“ option.
The next step in the process is to select the payments from Undeposited Funds that the user wishes to deposit. In case the “Payment to Deposit” window does not open on its own, then in that case the user is required to select “Payments” on the “MakeDeposits” window.
Now, the user should hit ‘OK‘ button.
Moving ahead, click on the ‘Deposit To list‘and then opt for the bank account for the deposit purpose.
Once done with that, the user is required to type-in the date in the ‘Date field‘ and then if permitted enter any additional payments to deposit.
The next step to be performed by the user is to click on ‘Print‘ option so that the user could have a hard copy of deposit slip.
The last and final step is to hit ‘OK‘ so that transaction could be saved and after that take the slip to the bank and deposit the funds into the account.
The user can make the best use of the Un-deposited Funds account, in case the company accepts the transactions all the day by cheque or cash and later on deposit them to the bank in a single trip. Companies that accept only credit cards as payment option, they deposit one transaction at a time straightforward to the bank account, and other online payments basically do not use the Undeposited Funds account.
If you are not using undeposited funds account just because of the unawareness of the procedure to use it, then reading this article will help you to make the best out of it. However, if any of your queries remained unanswered regarding undeposited funds account, then do not hesitate in discussing it with our QuickBooks Online Support team.
Simply make a call at our toll-free number i.e. +1-844-405-0907, and our experts and certified QuickBooks professionals will be there to provide you proper support in a single call. Hope this article will be helpful for you. Thanks for your visit. Love to see you soon here again.
QuickBooks accounting software offers numerous tools and features to the users for managing accounts and other business operations. This accounting software involves numerous codes and algorithms, and this makes it prone to errors can glitches. These can be encountered while managing their bank account in QuickBooks Online.
The errors can occur due to technical issues or due to some faults at the banking end. It is not uncommon that the QuickBooks users encounter technical glitches, and look for technical assistance to get rid of such errors. One such banking error is 108. If you are also facing such error, then this article might be helpful to get rid of this error.
We have come up with this article, with an aim to troubleshoot this error and also find out the real causes behind the same. Thus, if you want to explore the troubleshooting steps, then stay tuned to the article until the end. However, you can contact to our QuickBooks online support team anytime to save your time and efforts.
What Leads to QuickBooks Error 108?
In case the bank generates any kind of message requiring the user’s action.
Or in case the problem in logging in into the bank account arises due to various reasons just like, invalid username or password.
Another reason can be if the user is unable to smoothly connect with the bank server.
Any kind of issues with the bank server might lead to such error.
To identify the error, you can make a note of the symptoms that might appear such as:
The first symptom can be error message displays on the screen.
The next symptom can be that the user is unable to work on the QuickBooks.
Or the QuickBooks program window crashes.
Also, in case the PC becomes sluggish.
Methods to Resolve QuickBooks Error Code 108
Well, after exploring the symptoms and causes, it is now time to learn the quick fixes to the Error 108. Let us have a look at the methods one by one:
Solution 1- Disable the Pop-up blockers
The first step is to ‘login into the website‘ of the bank or financial institution.
Now, the user is required to go through all the notifications or messages. In case the user is unable to read the messages, then the pop-up blocker might be the reason. Thus, the user is required to disable it and then also check the messages.
The next step is to act on the messages or dismiss them.
Once done with the above steps, the user is required to ‘visit the QuickBooks Online‘.
Moving ahead, the user should visit the menu on the left side and then select the ‘Banking‘ option.
Now, the user is required to tap on ‘Update‘ in the Banking page.
Lastly, the user is required to check if Error 108 QuickBooks is appearing.
Checking the Firewall settings
To begin with, the user is required to login to the computer as an administrator.
The next step is to verify the Firewall settings, to ensure that it doesn’t block access to QuickBooks company file.
Now moving forward, the user is required to check the internet security settings.
Solution 3 – Run system file checker
The first step is to click on the ‘Start menu’, followed by typing ‘Command’ in the search bar.
Once done with that, the user is required to press ‘Ctrl’ and ‘Shift’ keys simultaneously, and then tap on ‘Enter‘.
Now, the user will see a permission dialog box, for which they have to click on ‘Yes‘.
Moving ahead, the user will see a black box that will appear with a blinking cursor.
After that, the user needs to type ‘SFC/scannow‘ and then tap on the ‘Enter‘ tab.
Once done with the above steps, the ‘System File Checker‘ will commence the scanning process.
The last step is to follow the on-screen instructions in order to proceed further.
Solution 4 – Install Windows updates
The first step is to click on the ‘Start‘ button.
Now, the user is required to type ‘Update‘ in the search bar.
Moving ahead, the user will encounter a ‘Windows Update dialog box‘ on the screen.
The last step for this process is to click on the ‘Install Updates‘ option, if any of the updates are available.
Solution 5 – Log in to your bank account
To start with the solution, the user is required to ‘log in‘ the bank’s website.
After that, look for the ‘KB details‘ in the download transactions.
Lastly, by holding the ‘Ctrl key‘, the user is required to enable and run the pop-up blocker.
The above-discussed are the five of the solutions that can be used to do away with the QuickBooks Error code 108. The QuickBooks user can prefer any of the methods and resolve the error. However, in case any problem arises, or if the user is unable to tackle the error even after following the above-enumerated methods, then he/she can consult with our QuickBooks error support technical experts.
You can simply dial our toll-free number .i.e. +1-844-405-0907, and our QuickBooks Support team will be there to assist you in a single call.