Toll-Free: +1-844-499-6700 [email protected]

Did you see QuickBooks error 502 bad gateway? Well, this particular issue can be seen due to invalid responses from the server or when the cache memory of the browser gets full. QuickBooks error 502 bad gateway usually indicates that the HTTP status code server is getting an invalid response from another server on the internet. When a user saves a web page, the browser saves some data from the page in the cache memory, to simply load it quickly the next time you visit the page. However, when the cache memory gets full, the browser fails to store data further and this ultimately leads to error code 502 bad gateway. It can further be seen when you try to update QuickBooks to the latest release.

QuickBooks 502 bad gateway error

This error might seem to be a bit confusing, yet can be easily eliminated by clearing up the cache file of the web browser. There are a handful of factors that can trigger such an error in QuickBooks, which we have tried to cover in this segment along with some quick fixes for the same. To discover what those factors and quick fixes are, stick around this segment carefully, or you can further get in touch with our technical support professionals at +1-844-499-6700, and we will provide you with instant support services. 

Also Read: How to Fix Script Error When Accessing QuickBooks Desktop?

Factors causing QuickBooks error 502 bad gateway

As mentioned earlier, a handful of factors can trigger such an error. Let us evaluate each of the factors causing bad gateway errors one by one: 

  1. In case you haven’t cleared the browsing history for a long period of time, then it can trigger this bad gateway error. 
  2. Another reason can be if there is any sort of malware or virus attack. 
  3. You can further come across a similar issue if the user hasn’t added Intuit as a trusted site in the browser. 
  4. Moreover, if the cache memory of the browser gets full, then it can trigger this particular issue. 
  5. Or if the cache memory of the QuickBooks application is full.  
  6. You can also face this issue if the active scripting is turned off in the browser’s settings. 

Methods to fix QuickBooks error 502 bad gateway 

Getting rid of the bad gateway error in QuickBooks becomes easy, once you have a grip onto the methods discussed below. Let us explore what measures can be taken to eliminate QuickBooks error 502 bad gateway successfully. 

Method 1: Access QuickBooks using a Web browser 

  1. Navigate to the official site of Intuit. 
  2. Enter the credentials and click on the help tab. 
  3. The next step is to click on Contact Us. 
  4. Once done with that end 502 bad gateway in what we can help you with section. 
  5. You will later have to click on Let’s Talk. 
  6. After that start messaging or get a callback. 

You might find it helpful: How To Fix QuickBooks Online Login Problems On Google Chrome?

Method 2: Download the latest transactions manually 

  1. Under this process, you will have to initially head to the banking menu. 
  2. Furthermore, you will have to choose the account that is to be updated. 
  3. Now, click on the update tab. 
download latest transactions manually

In case you face any duplicate entries, then there is a probability that your bank sent them twice. This often happens after a maintenance update is carried out. The transactions can be excluded from the download transactions page twice. 

  1. Head to the banking page. 
  2. Now, click on the review tab and mark the duplicate entry. 
  3. Furthermore, click on the batch actions tab and select exclude selected. 

If you see any missing transactions, then they might not be posted yet. 

Method 3: Verify settings of active scripting in the internet explorer 

You need to check the settings of active scripting in Internet Explorer. This can be done using the below-scribbled steps: 

  1. Begin with rebooting the browser. 
  2. And then, clear the browser’s cache. 
  3. Furthermore, launch Internet Explorer and choose the Internet option from the tools menu. 
Active scripting - QuickBooks 502 bad gateway
  1. The next step is to open the security tab and head to the internet icon. 
  2. After that, select the custom level and click on the enable active scripting option. 
Internet explorer settings - QuickBooks 502 bad gateway error
  1. Toward the end, you need to click on the ok tab. 

You will be required to reset the browser to its default settings. Note that this will change any customized settings that users have on the browser. 

Also Read: How to Fix QuickBooks Internet Explorer is Turned Off Issue?

Method 4: Clear cookies and cache

Browser cache can be one of the basic reasons causing such an error. Thus, it is suggested to clear the cookies and cache of the browser. The steps for Firefox, Internet Explorer, chrome, etc, might vary. 

Clear cache of QuickBooks - QuickBooks 502 bad gateway error

For Firefox: 

  1. At first, you will have to choose 3 bars present at the top. 
  2. Later on, head to the options tab and select the privacy and security tab. 
  3. You will then have to mark the cookies and site data, as well as the cached web content. 
  4. The last step is to choose the clear option. 

On Internet Explorer: 

  1. Under this process, you need to launch Internet Explorer and then head to the tools tab. 
  2. Followed by, clicking on the internet options. 
  3. You now have to choose the delete tab in the general tab. 
  4. And head to the box having the temporary internet files. 
  5. End the process by clicking on the delete tab. 

For Google Chrome: 

  1. In this process, you need to launch Chrome and choose the three dots. 
  2. The next step is to head to more tool options and also choose clear browsing data. 
  3. After that, make sure that all time has been selected in the time range list. 
  4. Also, mark cookies, other site data, cached images and files, and browsing boxes. 
  5. The last step here is to choose a clear data option. 

Method 5: Clear cache of QuickBooks 

Previously you cleared the cache of web browser. However, at times the cache of the software itself can trigger the error. Thus, try to clear the cache files of QuickBooks using the below steps. 

  1. Begin the process by launching QuickBooks. 
  2. Choose the reset app data in the help tab. 
Reset app data - QuickBooks 502 bad gateway error
  1. You now have to start the application. 
  2. At the end, verify whether the error is still active or not. 

Method 6: Add the Intuit website as a trusted website in the browser 

trusted sites - QuickBooks 502 bad gateway error
Intuit as trusted site

For Safari on Mac 

  1. Here you need to launch Safari and then write com in the address field. 
  2. After that click on enter tab. 
  3. Choose bookmarks and add the bookmarks tab. 
  4. You now have to choose top sites from the add this page drop-down list. 
  5. Followed by heading to add tab. How to Fix Script Error When Accessing QuickBooks Desktop?
  6. The last step here is to check whether the issue is fixed or not. 

For internet explorer 

  1. As Internet Explorer, you need to choose Internet options on the tools menu. 
  2. And then, choose trusted sites from the security tab. 
  3. Now, write and unmark the server. 
  4. You also need to click on add option and hit the close and ok tabs respectively. 

Also Read: Intuit Customer File Exchange – Upload and download files


Now that you know what actually can fix QuickBooks error 502 bad gateway, it is time to implement these measures and fix the issue permanently. However, if you still have any queries related to the issue, or if you need our assistance at any point in time, then in that scenario, ring us up at +1-844-499-6700, and our certified QuickBooks support professionals will provide you with instant support and guidance. 

Other Related Articles:

How to Fix QuickBooks Error 3371 Status Code 11118 (Couldn’t Load the License Data)?

Intuit Workforce – Features & Set up Guide 

How to Change Email Template in QuickBooks?

QuickBooks Multi-User Mode Not Working – [FIXED]

Buy QuickBooks Today!

contact our male customer

Buy the all-new QuickBooks today!

Connect With QuickBooks Experts

Dial our toll-free number


This contact form is available only for logged in users.

This will close in 0 seconds

Looking for QuickBooks Help?

This will close in 0 seconds