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Learn the best ways to resolve QuickBooks error 3371: Could not initialize license properties

Technical glitches in QuickBooks are something you cannot avoid. However, these errors can be dealt with by implementing a certain set of steps and procedures. One such error that we are going to highlight in this segment is QuickBooks error 3371 status code 11118. You can at times experience this issue when you activate or open QuickBooks desktop. There can be a few factors triggering such an error in QuickBooks, which we will be elaborating on later in this segment.

Thus, if you are interested, stick around this piece of writing and explore the facts and fixes related to QuickBooks error 3371 and status code 11118. However, in case you are seeking any sort of professional guidance, feel free to ring us up at +1-844-499-6700, and we will provide you with answers to all your queries. Having said that, let us explore what QuickBooks error 3371 is all about.

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What is QuickBooks Error 3371 Status Code 11118?

QuickBooks error 3371 is seen when a user re-configures the desktop or activate QuickBooks for the very first time. It also occurs due to missing or damaged company files. A damaged EntitlementDataStore.ecml file can further instigate such an error in QuickBooks. This file is a crucial one as it contains the license properties related to the software. It further displays an error message ‘QuickBooks could not initialize license properties‘ or QuickBooks could not load the license data, when it initially occurs. And when you activate or open QuickBooks Desktop, you see one of these error messages –

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

QuickBooks Error Code Code 3371 - Screenshot
“Error: QuickBooks could not load the license data. This may be caused by missing or damaged files. For troubleshooting steps, note the error and type the following in a web browser window: QuickBooks/support/register.html or www quickbooks com support register html
  • When you click on OK, it will display another dialog box: It will be showing QuickBooks Fatal Error with the following message.

  The image shown below is similar to what appears on your desktop.

QuickBooks Error 3371 status code 11118
QuickBooks has encountered a problem on startup. This may be due to an invalid software license. Insert the QuickBooks CD into your computers and then reinstall the software. If you encounter the problem again, contact Technical Support.
  • Now, when you click on OK again, it will just close the window. We know it’s a frustrating error and you may get into trouble while opening QuickBooks.

Read Also: How to Fix QuickBooks Error Code 3003?

Causes of QuickBooks error 3371 status code 11118

Intuit has made it compulsory to have license information saved on your hard drive. By chance, if that information, file, or license data gets damaged, corrupted or missing then you can encounter QuickBooks error code 3371. This also occurs in the process of cloning data on the C:/ drive to another hard disk. Therefore, it becomes mandatory to re-type your license information to get this issue solved.

There can be a bunch of factors causing this issue in QuickBooks. Out of which the common ones are listed below:

  • The file or component required by QuickBooks Desktop to run it is either damaged or missing.
  • Due to Qbregistration.dat: This installation file contains your license information. Intuit searches for this particular file every time it is active. By any means, if the file is not working properly or is damaged, QuickBooks Desktop will not open.
  • Damaged MSXML component: MSXML is an essential component that is provided by Microsoft. It is needed by QB desktop to run on your system. This component helps QuickBooks Desktop to retrieve the information in the QBregistration.dat file allowing QB to open. If this is damaged, it can cause difficulties in accessing this accounting software.
  • Interruption of Anti-Virus: The Outdated Windows OS or an anti-virus program that quarantines some QuickBooks Desktop files.
  • Right Networks and QuickBooks Enterprise with WebConnect users: QB users may also experience this issue if they are opening the company file without saving it first. They must first save the file before importing the .QBO file.
  • This may happen while you try to open the file without saving it. Thus, save the .QBO file before you import it.
  • You can further experience QB error 3371 status code 1 if the connection has been lost to QuickBooks company file

There are some important points that you should take note of:

  • Your QuickBooks installation process can fail or get damaged if the latest windows updates are not installed in your system. Thus, you must ensure that the latest version is up to date.
  • If you are facing all the same errors even after following all the solutions. Then you need to work with a qualified IT professional or you can contact Microsoft support to resolve your queries related to the Windows Operating System.

You may also see: Steps to solve QuickBooks reporting problems?

Signs and Symptoms of QuickBooks 3371 Status Code 11118

Identifying the issue becomes easy with the help of the below signs and symptoms:

  • The system experiences frequent freezes.
  • You can further experience QuickBooks error 3371 status code 11103, if your software crashes whenever you try to open it.
  • If you see any issue with the HTML file, then experiencing such an error is possible.
  • Another sign for such an error can be if you are unable to open the company file in QuickBooks.
  • You can identify this issue if you find it difficult to complete the cloning process from C:\ drive to another new hard drive.

Steps to Troubleshoot QuickBooks Error 3371 Status Code 11118

This Infographic will help you to understand shortly all about the QuickBooks Error 3371 Status Code 11118 or QuickBooks error 3371 status code 11104. However, you can also check the below given steps in order to solve this error swiftly.

How to Fix QuickBooks Error 3371 (Infographic)

See Also: How to Fix QuickBooks Error Code 3140?

The following are the effective solutions to resolve QuickBooks error code 3371. Let us explore them one by one:

Solution 1: Update your Windows OS

Windows Update Screen

Important Note: If the latest Windows updates are not installed, QuickBooks Desktop installation can fail or become damaged. Thus, it is crucial to ensure that the windows operating system is updated to the latest release.

Below are the steps that you can follow for the Windows update:

  • Click the ‘Windows logo‘.
  • Select ‘All Program‘ and click ‘Windows Update‘ option.
  • After installing the updates, just click Install QuickBooks‘.

In most cases, after following the first method the error gets resolved. However, if the error still persists then we recommend you to continue with the measures discussed below.

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Solution 2: Delete the ECML file and Rename Entitlement file

The symptoms usually arise and when a user will open company file in QuickBooks accounting software, it fails to open it & resolves when attempting by repairing or installation fails due to improper method. It promptly asks for a mysterious html file. You can try fixing the error 3371 QuickBooks using the steps below:

  • On your keyboard, hold down the Windows key + R key to run the file. It will open a Run window.
Windows + R Keys
  • In that window type or copy C:\ProgramData\Intuit\Entitlement Client\v8 and then enter it there (or the appropriate location on your system where QuickBooks saves entitlement information)
Fix Error 3371 - Entitlement Client
  • Then click on the OK key. This will open Window Explorer at that location.
  • You can now easily locate the ecml file.
  • Once done with that, right-click on it and now select the delete option to resolve the error 3371
  • Close this window and then try to re-run your QuickBooks software.
  • You will be asked to register the product again, if you failed to do so.
Fix Error 3371 - Entitlement Client 2

Windows XP:

The steps for windows XP user differ. Thus, make sure you perform the right set of steps:

  • Click ‘Start‘ and choose ‘Run option.
  • Then type the following command into the ‘Open field:
  • C://Documents and ‘Settings All Users‘ Application DataIntuitEntitlement Clientv2

(Please note that you may have more than one ‘V’ folder, so it is better to look for the current one)

Solution 3: Install latest windows updates

Updating windows to the latest release is something that can fix the issue for you. Thus, try performing the below steps and update your operating system to the latest release.

  • First of all, click on the Start key button.
  • After that choose all programs and then update your windows.
  • Then hit a click on the update option and click on it to check for latest updates.
Update the Windows 10 (Check for updates)
  • After getting a successful update, you need to reinstall your QuickBooks once again.

After attempting all the actions discussed above, you should have resolved the error. Incidentally, if the trouble still exists, do the steps below.

clean install tool in quickbooks

Read Also: How to Fix QuickBooks Error Code C=272?

Solution 4: Download QuickBooks tool hub and use Quick fix my program

QuickBooks Tools Hub
  • Under this process, you need to first close QuickBooks desktop.
  • Further, download the QuickBooks Tool Hub on your system
  • The next step is to select Quick Fix My Program option
  • Followed by selecting installation issues and look for Error 3371 to fix the error
Run Quick Fix My Program
  • Once done with that, click on OK tab.
  • The last step is to open the QuickBooks and open the data file

This tool will automatically resolve license, validation, and registration errors in QuickBooks desktop to recreate the damaged file.

Solution 5: Run QuickBooks install diagnostic tool from tool hub program

Choose QuickBooks Install Diagnostic tool
  • Now let the tool run it and wait for few mins
  • Once the tool finishes reboot your computer

See this also: How to Fix QuickBooks Error Code 15218?

Solution 6: Manually resolve this error

For resolving the error, just follow the below steps:

Solution 7: Clean System Junk Files

Clean Your Systems Junk Files - QuickBooks error code 3371
  • You need to first access the file explorer and select This PC.
  • Once done with that, select properties tab.
  • After that, click on the disk cleanup.
disk cleanup - QuickBooks error 3371 status code 11118
  • And select the option to clean system files.
  • You now have to click on ok tab and select delete files option.
  • Moreover, you can manually clean temporary files in your system by adhering to the steps.
  • Access the run window by pressing win + R.
  • You now have to type %TEMP% in the box and click on the enter tab.
Clean temp files - QuickBooks error 3371 status code 11118
  • Once done with that, the folder with the temp files will open.
  • You will further have to press ctrl + A and select all the files and click on the Delete tab to remove all the temporary files.

Solution 8: Run 3371 Error fix from Tool Hub

Just in case you have already downloaded the tools hub program, you can directly get access to the 3371 error fix program. The steps involved in fixing the QuickBooks error 3371 status code 1 using this tool are:

  • The first step is to double click the QB Tool Hub icon on the windows desktop to open it.
  • After that, select the installation issues tab.
Installation issues tab - 3371 error in QuickBooks
  • Select the 3371-error fix.
  • And further click on ok tab and launch QuickBooks.
  • Open the data file and inspect whether the error is resolved or not.

Read Also: How to resolve QuickBooks error code 1935?

Winding Up!

I hope the above given steps are beneficial for you and you have now successfully resolved QuickBooks error 3371 statuscode 11118. However, if still the error persists or you are not able to use your software, then seek professionals help directly by contacting our QuickBooks premier support team at +1-844-499-6700. Our experts and certified professionals will help you in fixing the error without any further hassle. Thus, do not hesitate to call us anytime. Our team will be happy to help you!


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Some FAQs Related to the QuickBooks error 3371

What is QuickBooks Error 3371 Status-Code 11118 and what causes it?

QuickBooks Error 3371 Status-Code 11118 is a common issue that occurs when users try to activate or open their QuickBooks Desktop software. This error is typically caused by corrupt or missing files that are important for QuickBooks licensing, such as entitlementDataStore.ecml. A possible reason for this could be improper shutdown, system crash, or outdated Windows operating system.

How can I fix QuickBooks Error 3371 Status-Code 11118?

To resolve QuickBooks Error 3371 Status-Code 11118, you can try the following steps:
a. Update your Windows operating system to the latest version.
b. Delete the EntitlementDataStore.ecml file and re-register QuickBooks.
c. Run the QuickBooks Install Diagnostic Tool.
d. Reinstall QuickBooks Desktop using a clean install process.

Can I contact QuickBooks support to get assistance for Error 3371 Status-Code 11118?

Yes, you can reach out to our QuickBooks support team for assistance with resolving Error 3371 Status-Code 11118. Simply dial our toll-free number +1-844-499-6700 to get in touch with our expert technicians who can guide you through the troubleshooting process.

Is my company data at risk due to QuickBooks Error 3371 Status-Code 11118?

QuickBooks Error 3371 Status-Code 11118 is primarily related to licensing and activation issues, so your company data is generally not at risk. However, it’s always a good idea to create regular backups of your company file to ensure data safety in case of unexpected issues.

Can I prevent QuickBooks Error 3371 Status-Code 11118 from happening in the future?

While it’s not possible to guarantee that QuickBooks Error 3371 Status-Code 11118 will never occur again, you can take some preventive measures, such as:
a. Keep your Windows operating system up-to-date.
b. Use reliable antivirus software to protect your system from potential threats.
c. Regularly back up your QuickBooks company file.
For further assistance or more information, feel free to call our toll-free number +1-844-499-6700. Our expert technicians are available to help you with any QuickBooks-related issues you may encounter.

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