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Often when downloading payroll or QuickBooks updates one might end up in QuickBooks error code 15212. The user can end up in such an error if a shared download drive isn’t mapped, or is not accessible. Also, if the drive has insufficient access permissions, then coming across such an error is probable. There can be a couple of other factors causing such an error, which we will be elaborating on later in this article.

If you are interested in finding out what measures can be taken to deal with such an error, then going through this post till the end. However, in case of any query, the user can also get in touch with our certified QuickBooks technical support at +1-844-499-6700 and our technically sound experts will ensure to answer all the queries immediately.

Read Also: How to Fix QuickBooks Payroll Error Code 15222?

What is QuickBooks error 15212?

QuickBooks error code 15212 is usually seen when the users try to update the software to the latest release or when downloading payroll. This error shows up on the screen with the following warning messages:

“The payroll update did not complete successfully. Please try again. You must successfully download the update by the deadline displayed in the Get Updates window.”
“The QuickBooks update did not complete successfully.”
“The payroll update did not complete successfully. The location for the shared download is not accessible.”

These errors can show up due to a shared download drive that is not mapped or is not accessible, as well as if there are insufficient access permissions. To understand further about this issue, keep reading this segment carefully.

What leads to QuickBooks error code 15212?

The user can end up in such an error due to the following reasons. Let us have a look:

  • One of the major reasons can be if in case the download location that is shared for updates is mapped to a currently unavailable drive.
  • Another valid reason for the same can be when the shared download is “switched off’ and the data file is opened from a non-mapped location.
  • The user can also face similar issue if the hard disk or the remote download location doesn’t have enough disk space.

Important points to consider

Before performing the set of steps to successfully deal with such an error, it is very much essential for a user to check out the points illustrated below:

  • The user should ensure that he/she is having an active payroll service subscription with QuickBooks
  • Another important point is to check if not more than one QuickBooks version is installed on the system
  • The user should also ascertain that the firewall or Internet security do not have restrictive settings as it can stop QuickBooks from accessing the Internet

Symptoms of QuickBooks error 15212

You can identify QuickBooks error 15212 using the below signs and symptoms:

  • In case the error message appears when installing updates for QuickBooks
  • If the system performs slowly when installing updates
  • Frequent freezing and crashing
  • QuickBooks stops responding when updating the program

See Also: How to Fix QuickBooks Error code 6129, 0?

Steps to fix the QuickBooks error code 15212

The user can try performing the below set of steps to successfully fix the QuickBooks error code 15212:

Method 1: Remap the data files to the network drive

  • In this process, the user should first reboot the system
  • Once done with that, the user is supposed to head to This PC and then double-click to open it
  • The next step is to click on the Map network drive option
  • Now, click on the Browse option and go for the Data file to map it
  • After the remapping process is complete, the user is required to check if QuickBooks 15212 Error is fixed
Mapping a network drive to fix quickbooks error 15212

Method 2: Starting the system in Selective startup mode

In order to ascertain that there is no other program causing issues with the task, the user is recommended to switch to selective startup mode

  • This can be done by pressing the Windows + R keys to open the run command
  • After that enter Msconfig, then choose the OK tab
Type msconfig in Run box - Screenshot
  • Now, under the General tab, go for Selective Startup and the Load system service option
Choose selective start up
  • The user should then click on the Services Tab, and then opt for hide all Microsoft Services
  • The next step is to choose to disable all
  • Once done with that, the user is supposed to uncheck the hide all Microsoft service checkbox
disabling startup services to fix quickbooks error 15212
  • And also ensure that the Microsoft Windows Installer option is chosen from the available services
  • If it’s not, the user should choose the checkbox
  • And then click on “OK
  • At last, the System Configuration window will appear, where the user should choose Restart

See this also: How to Fix QuickBooks Error Code 3140?

Method 3 – Uninstall and Re-install QuickBooks

  • In this process, the user should first move to Start and then type control panel option and open it
  • The next step is to choose the Program and Features /Uninstall a program
  • Once done with that choose the version which is responsible for this error
  • And also click on uninstall and then on Remove
  • The next step is to uninstall .NET Framework on Windows 7
Uninstalling .NET Framework

Steps to Reinstall the QuickBooks

  • For reinstalling QuickBooks, the user should double click on the QuickBooks.exe file downloaded.
  • And then follow the steps that are being displayed on the screen
  • The user will be asked to accept the terms and conditions and then click on Next
  • After that enter the Product and License Number and perform the onscreen instructions
  • And you are done with the process

Also See: How to fix QuickBooks Error 15106?

Method 4 – Download the latest updates manually

  • The very first step is to open your QuickBooks application.
  • After that head to the Help option and then you will have to click on Update QuickBooks tab
  • The user will then see Update QuickBooks Desktop window displayed on the screen
  • After which the user will have to select the Option tab and then click on No for shared download option
  • The next step is to save the changes and close
  • Try to download the updates
  • And this would fix the issue up to certain extent
Update QuickBooks to fix QuickBooks error 15212

Method 5: Download the update in safe mode

  • The very first step is to press the windows tab
  • Now, press shift and press the power icon and also select reboot and also click on it
  • The user will now see a blue window
  • The user needs to choose the troubleshoot tab
  • And also click on the advanced options
  • The user needs to choose startup settings and start again
  • The system will turn off and turn on again
  • Once done with that choose enable safe mode with networking
Safe mode - QuickBooks error 15212
  • The user needs to press the power icon that is present on the sign in page
  • Once done with that click on a particular QuickBooks icon and select run as admin
  • The last step is to update QuickBooks desktop to latest and then reboot system

Read Also: How to Fix QuickBooks Error Code 6147, 0?

Winding Up!

By the end of the article, we believe that the reader might be able to successfully deal with the QuickBooks Error Code 15212.However, if for some reason the user isn’t able to deal with the issue, then in that case contacting our 24/7 QuickBooks enterprise support team at +1-844-499-6700 is recommended. We are a team of technically sound QuickBooks professionals who work round the clock to provide best possible support services instantly.


FAQs Related to QuickBooks Error 15212:

How to fix the error 15212 in QuickBooks on windows?

The user can try to fix the issue using the steps below:
1: Download the Update.
2: Right Installation of QuickBooks in the Particular Selective Startup Mode.
3: Download the Update in the Safe Mode.

How do I fix errors in QuickBooks desktop?

QuickBooks errors can be resolved by running the QuickBooks install diagnostic tool and fix the common install errors. The steps involved here are as follows:
1: Open the QuickBooks Tool Hub, then select Installation Issues.
2: Select QuickBooks Install Diagnostic Tool.
3: When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file.

How do I reset QuickBooks desktop update?

The user needs to reset QuickBooks desktop update using the steps below:
1: Open QuickBooks Desktop.
2: Go to the Help, then select Update QuickBooks Desktop.
3: Select Update Now.
4: Select the Reset Update checkbox.


Few other helpful links

How to Fix QuickBooks Error 15102?

Steps to Fix QuickBooks Error Code 15218

Methods to Resolve QuickBooks Error Code 15203

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