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Learn what steps you should apply to fix QuickBooks error code 15222

Over the past few years, QuickBooks has become one of the best accounting software available today. In fact, it has changed the way accounting is done thus bringing a lot of benefits for its users. In fact, many small and medium businesses have benefited from QuickBooks. However, as it is a robust software, it often crashes affected work. Many users face QuickBooks errors which can be a trouble especially if they are not resolved on time. One of the most common technical issues faced by users is QuickBooks Error Code 15222.

QuickBooks Payroll Error Code 15222

In this article, we will discuss this error in detail. However, if you have any questions or need any additional help seek assistance from QuickBooks error support service providers.

You may also see: How to Turn On Advanced Inventory in QuickBooks Enterprise?

What is QuickBooks Error 15222?

QuickBooks error 15222 basically indicates that you are unable to use QuickBooks in a proper manner. Such an error is also seen when the software is unable to connect to the network. Such an error can occur due to a bad internet connection. When you face this issue, try to connect to a better internet connection, as this might fix the issue to a certain extent.

What Causes QuickBooks Error Code 15222?

Users generally get the QuickBooks error code 15222 when they are trying to download a QuickBooks Payroll or trying to update the QuickBooks Desktop.

So, here are a few of the reasons why this issue happens.

  • Antivirus and firewall installed in the computer or Antispyware, anti-adware, and antimalware see the QuickBooks Desktop update as a threat.
  • Internet Explorer is not the default browser.
  • The registered digital signatures are not working, and they are the function of Internet Explorer.

When users get the error 15222, then they are not able to download the payroll or update QuickBooks Desktop. This is also because that the QuickBooks Payroll subscription is active in the computer

Expected Outcome

You will be able to download payroll or QuickBooks Desktop updates.

How to troubleshoot the QuickBooks error code 15222?

To resolve the QuickBooks error code 15222 follow the below-mentioned steps.

Solution 1: Update your QuickBooks core data files

In case, your system has any antivirus or antispyware installed, then you will require to update the applications listed below to allow some exceptions.

  • QB32.exe and qbupdate.exe process
  •, and domains

See this also: How to Fix QuickBooks Error Code 3140?

Solution 2: Install a digital signature certificate

Another method is to install the digital signature certificate. The steps involved in this process are as follows:

  • First thing to do is close QuickBooks Desktop in your system.
  • Users might not be able to see the digital signature if QuickBooks is opened.
  • Now search for the ‘QBW32.exe file‘, it is located in ‘C:\Program Files\Intuit\QuickBooks‘.
  • Now right-click on ‘QBW32.exe‘, and select the ‘Properties‘ option.
Digital signature certificate
  • After this choose the ‘Digital Signature‘ tab and do ensure that you have selected the ‘Intuit Inc‘ from the signature list.
Install a digital signature certificate - Screenshot
  • Now choose the ‘Details‘ Option
  • After this select the ‘View Certificate‘ option from the Digital signature details window.
  • Now from the Certificate window choose the ‘Install Certificate‘.
Install certificate - Screenshot
  • After this click on the ‘Next‘ tab once the finish icon is displayed on your computer screen.
  • Now go to the ‘Finish‘ button.
  • Once done reboot your system.
  • Now open QuickBooks to easily download the updates.
  • Download the updates again.

Solution 3: Verify your Internet connectivity

  • You need to check your ‘internet connectivity‘ and ‘modem settings‘ once.

Read Also: How to Fix QuickBooks Error Code 6147, 0?

Solution 4: Update Antivirus and Antimalware in Your System

Update Antivirus and Antimalware in Your System - Screenshot

Update antivirus, antispyware, anti malware in your computer and set the following exceptions by including the given domain – ‘’, ‘’, ‘’, ‘qbw32.exe’, and ‘qbupdate.exe’.

Solution 5: Turn Off the Windows Firewall

Perform the following tips to turn off Windows Firewall:

  • Click on the ‘Startbutton at the bottom left of your screen.
  • Go to the ‘Settings‘ option.
  • Next, click the ‘Windows Security‘ option.
  • Click Open Windows Security’ and then ‘Firewall and Network Protection‘ option.
Firewall and Network Protection - Screenshot
  • Choose ‘Public Network‘, Domain‘, and ‘private Network‘ in sequence.
Public network domain - QuickBooks error code 15222
  • Switch off the Windows Defender Firewall‘ containing the network types.

Check the internet connectivity: Bypassing the router

  • Remove the ‘Ethernet cable‘ that connects the modem to the router.
  • Next, plug that Ethernet cable directly into the system and ‘restartthe ‘router‘.
  • Check if the system can recognize the system linked to it.

Read this also: How to Fix QuickBooks Error Code 6177, 0?

Solution 6: Use QuickBooks Tools Hub

QuickBooks Tools Hub can detect and fix many basic errors. Here is how you can use it:

  • Download ‘QuickBooks Tools Hub‘ (if you already don’t have).
  • Instigate the ‘installation‘ process.
  • Close ‘QuickBooks‘.
  • Open the file you downloaded.
  • Start following the on-screen instructions and continue with the ‘installation’ process.
  • Read and agree to the terms and conditions’.
  • After the installation process is complete, double-click on the icon to open the ‘Tool hub‘.
QuickBooks File Doctor (QuickBooks Tool Hub) - Screenshot
  • Click on ‘Program‘ problems.
  • Click ‘Quick fix my program‘.
Run Quick Fix My Program - Screenshot
  • Open ‘QuickBooks Desktop‘.
  • Open the ‘data file‘.

Solution 7: Set Internet Explorer as the default browser

At times, one can experience the issue if the Internet Explorer is not set as the default browser. Thus, one would have to set the internet explorer as the default browser using the set of steps below:

  • The user needs to first run the Internet Explorer browser.
  • After that, move to the tools tab and also select the Internet options
Internet options - Error code 15222
  • Now, head to the programs tab and also click on the make default option
Reset default browser
  • The user needs to click on the ok tab
  • And also end the process by updating QuickBooks software. This would resolve the error up to a certain extent.

See Also: How to create and restore a QuickBooks portable company file?

Final Words..!

These steps are not that complicated, and users can easily fix the QuickBooks error code 15222. But if the problem persists then seek assistance from QuickBooks Payroll Support team +1-844-499-6700. You will get a feasible solution for your QuickBooks-related problems from the accounting experts.


What is error 15222 when updating QuickBooks?

The QuickBooks error code 15222 is often seen when the user is having outdated version of QuickBooks desktop. The system security applications sometimes block QuickBooks from accessing the internet connection resulting in error 15222.

How do I manually update payroll in QuickBooks?

Updating payroll manually in QuickBooks is possible using the steps below:
1. The very first step is to choose employees in the QuickBooks payroll
2. Once done with that, choose get payroll updates
3. Also, choose payroll update info

Why is QuickBooks payroll not updating?

QuickBooks payroll not updating error can be seen due to incorrect or invalid information entered in the paycheck. A corrupted QuickBooks installation file can stop the successful update download. Operating the application through user details instead of admin credentials.


Few other helpful links

How to Fix QuickBooks Error 15102 When Downloading Payroll?

Steps to Fix QuickBooks Error Code 15218

Methods to fix QuickBooks Payroll Service Server Error

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