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Payroll errors in QuickBooks are pretty common, especially errors like PS036. You can come across QuickBooks error PS036 when updating QuickBooks payroll or when working on it. It usually shows up with a warning message on the screen that states: PS036: There is a problem verifying your payroll subscription or QuickBooks Unable to Verify Payroll Subscription. It can also be accompanied by a warning message that shows: QuickBooks error PS036– Trouble verifying payroll subscription and can’t install new payroll updated.

QuickBooks error PS036

A few factors can trigger this payroll error in QuickBooks, which we have tried to highlight in this particular segment along with the necessary steps that can be performed to eliminate the issue permanently. To learn further about this issue, stick around this segment carefully, or you can further get in touch with QuickBooks support professionals by dialing our support number i.e.,  +1-844-499-6700, and we will help you with all your queries immediately. 

Also Read: Fix QuickBooks Error PS038 When Running Payroll

What leads to QuickBooks error PS036? 

A handful of factors can drag you into QuickBooks payroll error PS036. Let us evaluate: 

  1. Just in case the payroll subscription is expired or invalid or a damaged file is present in the CPS folder.
  2. You can also come across this issue in case multiple payroll agreements are stuck due to inactive direct deposit settlements.
  3. Another possible reason can be if the QuickBooks Utility document paysub.ini is corrupted or broken.
  4. You can further see a similar issue if the status of the payroll subscription in the QuickBooks desktop service keys screen shows as invalid EIN number.
  5. Also, if the version of QuickBooks you are using is not compatible with the version of Windows you use.
  6. You can further see this issue if the service key is not right or the product is not updated.
  7. If the company file PSID is no longer right, then such an error can be experienced.
  8. Or if the QuickBooks company file is damaged, then such an error can be seen.
  9. In case the data damage occurs.

Effective Methods to Fix QuickBooks Error PS036

Getting rid of such an error becomes easy by using the correct fixation methods. Here are some quick steps and procedures that can be performed to get rid of the QuickBooks error PS036. Let us have a look: 

Method 1: Check for QuickBooks payroll subscription

You need to check if the QuickBooks payroll subscription is active or not. An expired subscription can lead to QuickBooks error PS036. The user can carry out the below steps to fix the QuickBooks error PS036. Let us have a look:

  1. Begin with downloading and installing the latest QuickBooks version i.e., QuickBooks Desktop 2024.
  2. And also update the tax table.
  3. Now, open QuickBooks and log in to the payroll service account.
  4. You now have to open the QuickBooks software and log in to the payroll service account.
  5. The next step is to move to employee and my payroll services tabs respectively. Also, click on account or billing information.
Account or Billing Information - QuickBooks error PS036
  1. You will then have to enter the login credentials and choose sign in.
  2. The next step is to reboot the system and download the updates.
  3. The last step is to open QuickBooks and verify whether issue is resolved or not.

In case you are trying to deposit direct paychecks for the company, then move with the procedures ahead to fix QuickBooks payroll error ps036.

Also Read: Fix QuickBooks subscription has lapsed Error 

Method 2: Change the name of the Paysub.ini file

You will have to change the file name of the Paysub.ini file using the below steps, in order to fix the QuickBooks error PS036.

  1. The very first step is to note that the INI is a hidden file in Windows. You will have to change the settings of the Windows folder options.
  2. Later on, select my computer and also click on organize.
  3. You will later have to click on folder and search option and then click on view tab.
  4. The next step is to click on hidden files and folders and choose the show hidden files, folders, and drivers tab.
Show hidden files and folders - QuickBooks error ps036
  1. Now, select the apply and ok tabs.
  2. Followed by heading back to My computer and in search bar look for Paystub.
  3. Once you are able to spot the paystub.ini file, right-click the same and choose the rename tab.
  4. The user will then have to rename the file extension as .old from .ini file.
  5. Towards the end, repeat the steps for all the paystub files found.

Method 3: Run Quick fix my program from QuickBooks Tool hub to fix the PS036 QuickBooks error

QuickBooks tool hub lets you access multiple QuickBooks related tools to fix a bunch of errors. One can use Quick fix my program using the below steps to fix QuickBooks PS036 error.

QuickBooks tool hub
  1. Close the company file and also QuickBooks.
  2. Download and install QuickBooks tool hub program.
  3. Now, save the file where you can access it easily.
  4. After that, run the onscreen prompts to install and agree to the terms and conditions.
  5. The user will then have to double click the QuickBooks tool hub icon after you are done.
  6. Select the program problems in the tools hub.
Quick fix my program - QuickBooks error ps036
  1. Choose Quick Fix My Program.
  2. Then, open the data file in QuickBooks.
  3. The last step is to get the most recent tax tables.

Also Read: How to Reconcile Payroll Liabilities in QuickBooks? 

Method 4: Delete EntitlementClient File to fix PS036 QuickBooks error

Rename the entitlementdatastore file
  1. Here you will have to head to Microsoft’s Start menu.
  2. Now, type run in the search box and launch run.
  3. The next step is to head to C:\ProgramDate\Intuit\EntitlementClient\V8 and press enter tab.
  4. In case it doesn’t show up, enter C:\ProgramDate\Intuit\EntitlementClient\V6.
  5. Now, find the entitlementdatastore.ecml and right click the file, and select the delete tab.
  6. You now have to click on the yes tab to confirm.
  7. The last step is to launch your QuickBooks and perform the onscreen steps to register it again.

Method 5: Clean install QuickBooks to fix QuickBooks error PS036

If none of the steps discussed above were of any help, you can try using QuickBooks clean install tool to fix payroll error PS036. The steps involved in this are:

QuickBooks clean install tool
  1. Begin the process by opening the start menu and then open control panel.
  2. You now have to move to programs and features tab.
  3. The next step is to choose QuickBooks and press uninstall/change tab to get the accounting program uninstalled.
  4. After the uninstall is complete, you need to restart the system and follow it up by reinstalling the QuickBooks program on the system.
  5. Enter in the correct license and product keys at the time of QuickBooks registration and activation.
  6. This would fix the issue up to a certain extent.

You might find this helpful: How to Register or Activate QuickBooks Desktop?


Experiencing payroll errors like QuickBooks PS036 can be extremely devastating. However, the best part about QuickBooks is that getting rid of such errors is possible by implementing the right set of steps. Carrying out the steps discussed in this segment carefully can surely help you get rid of QuickBooks payroll error PS036. However, if you are still getting interrupted by any such error, then simply ring us up at  +1-844-499-6700, and our team will ensure to answer your queries instantly. 

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