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Getting errors like QuickBooks error code 1328 can be extremely frustrating for QuickBooks users. However, tackling such errors is easy, once you know what triggers them and what measures can be followed to rectify them from the root cause. In this segment, we are going to discuss the complete set of steps to eliminate QuickBooks error code 1328, along with the factors causing them. Talking about QuickBooks error 1328, it is a common error that occurs while we updating QuickBooks software. It could show up as a single error or before another error, and the files referenced by these errors are usually just like c: \ config.msi \ PT **. TMP. Error 1328 exists in different ways. The text as well as alternatives are various, depending on the cause.

QuickBooks Error Message = 1328 - Pro Accountant

Many users have also reported this issue when repairing QuickBooks software. It appears on the screen with a warning message that states: Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp. Note: The file name in the error message may not be the same as shown here, but the C:\config.msi\ path will be the same. To learn further about this issue, make sure to read this piece of writing carefully, or you can also connect with our technical team at +1-844-499-6700, and we will provide you with immediate support and assistance.

What is QuickBooks Error 1328?

QuickBooks error 1328 is an error that shows when users try to update or install the accounting program. Many users have faced this issue when repairing the QuickBooks software. It can be seen with the following warning messages:

ProblemError 1328. Error updating file C:\Config.Msi\PTXXX.tmp.
ErrorQuickBooks Error 1328. Error updating file C:\Config.Msi\PT19C6.tmp. System error- 1072807676

We have tried to jot down the reasons causing such an error, and also the quick fixes for the same.

Read More at: QuickBooks File Doctor Tool – Download, Install & Use

What Causes QuickBooks Error 1328?

There are some possible reasons are given below:

  • Troubles when the downloading process is improper
  • QB files get corrupted by this kind of error code 1328 occurs in such a situation while using QuickBooks
  • The other reason behind this error is a network error that fails your downloading process as incomplete and the installation process is getting incomplete or not done in a good manner
  • A malfunction arises in your system operations that causes an infectious attack in this software
  • Common reasons include an incorrect or installation process failing when trying to do
  • Unable to make an Un-installation of a software application that may have left invalid entries in your Windows registry
  • Consequences of attack of a virus or malware
  • Improper installation causes your system to be shut down due to a power failure.

Major Signs of QuickBooks Error Code 1328

The major signs of such an error can be:

  • In case the error appears on the system screen along with the error message
  • Or if the user is unable to perform QuickBooks updates
  • Moreover, if the response time becomes extremely long
  • The user can also identify this issue if the repair method is doomed to failure
  • Or if the windows shut down

You may also read: Methods to Restore files in QuickBooks desktop

Troubleshooting of QuickBooks Update Error 1328

We have recommended the best solutions to resolve QuickBooks Error 1328 to continue working on QuickBooks software.

Solution 1: Locate the Config.msi File

  • Give a right-click on the start key button & then choose explore.
  • Give a double-click on the ‘C’ drive key.
  • This displays all your hidden files as folders.
  • For this, you will need to click on tools options & after that choose a folder.
  • Click to view the tab option & then select all hidden files as well as folders.
  • Now click to apply all changes you have made & press the OK key button.
  • To do so, this appears to operate all necessary system files.
Rename config.msi - QuickBooks error 1328
  • Give a right click on config.msi & choose rename it.
  • At the end of a filename, add old and hit the enter key button.
  • This will hide and protect your operating system files including all necessary hidden files & folders again on your system.

See Also: How to Fix QuickBooks Error 6000, 301?

Solution 2: Use Registry Repair Tool

  • You need to first apply any registry repair tool and repair the damaged registry Entries related to the QuickBooks application
  • Use a malware removal tool, let us fix any type of malware infectious attack from your system, and get rid of all malware attacks from a computer device.
  • You have to remove all the unwanted or junk files from your System.
  • It is also important to uninstall all outdated PC Device Drivers
  • Let us restore by doing “Undo” through Recent System Changes, this applies to your Windows System.
  • First, you need to uninstall and after it reinstall the QuickBooks application
  • Start to run your Windows System File Checker by doing scanning.
  • Ready to install all essential Windows Updates

Solution 3: Repair your QuickBooks Installation Process

  • Asking for administrative permissions, it requires logging through Windows.
  • Now open your Windows control panel tab, and select programs & features.
Programs and Features option - Screenshot
  • This will locate the QuickBooks product heading section, choose it, & then click to uninstall them by changing any button.
  • Choose the repair option tab, when the QuickBooks installer appears
Repair QuickBooks Desktop - Screenshot
  • Run QB application on your system, then need to apply the patch when it completes.
  • If a user is fortunate then only the patch will be applied.
  • If you are troubled somewhere, take technical guidance or go to the next solution.

Also read: How to Fix QuickBooks Error Code OL 203 and OL 204

Solution 4: Re-Install Using a Clean Installation

Select QuickBooks version and product version in clean install tool - Screenshot
  • First, make an un-installation of a QuickBooks Software
  • After this make a clean installation of this accounting software process.
  • To do this you can select one of the given options as discussed here.
  • As discussed the first option is to make the installation process of QuickBooks directly from the installation CD drive.
  • Secondly, a user can also install QuickBooks software through a downloaded file as given into your computer.
  • Directly installing QuickBooks software from a CD, it’s too easy.
  • Now ready to download or simply install the QuickBooks program with the help of a manual guide or a user can ask expert advice that is the best option to get quick assistance in less time.

Solution 5: Use QuickBooks Install Diagnostic Tool

Download QuickBooks Installation Diagnostic Tool - Screenshot
  • First of all, download and install QuickBooks Install Diagnostic tool.
  • After that save the file on your Desktop.
  • Now close all the open programs and then run the QBInstall tool.

Important: Installation process takes up to 20 minutes to complete depending on your internet speed and computer’s performance.

  • Finally, restart your system after running the tool to ensure the components are properly updated.


  • The very first step is to close the QuickBooks desktop first.
  • After that, download the QuickBooks tool hub.
  • Ensure that the download is successful, and avoid third-party websites for downloading
  • Head to the downloads and run the exe file that you just downloaded
  • Perform the onscreen steps to start the installation.
  • Now, agree to the terms and conditions.
  • Double-click the desktop icon of the QuickBooks tool hub to launch
  • Move to the installation issues tab
  • Go for the QuickBooks install diagnostic tool
  • Let the program run to correct any installation issues.
  • The process can take considerable time to complete
  • Lastly, the tool has finished with the repair process, you need to reboot the system

Solution 6: Update the Windows

The user needs to update the windows by performing the steps below using the steps listed above:

  • The very first step is to click on the start tab and then head to the settings tab
  • Now, select the update and security tab
Install windows update - Error code 1328
  • The user is then required to click on the update and security menu
  • After that select Windows update
  • Select check for updates
Update the Windows 10
  • After the system identifies any available update, immediately embark on the downloading process and get all the essential updates downloaded
  • The last step is to restart the system and let the updates install.

See Also: How to Fix QuickBooks Error Code 6123, 0?

Solution 7: Use System File Checker

Start the System File Checker for Windows (SFC scannow)
  • Here, the user needs to click on the start tab
  • After that, in the search box, type in cmd
  • Now, run cmd as admin
  • Right-click the icon and run as admin
  • Enter the following command SFC/scannow
  • Hit the enter tab
  • The process shall invoke the system file checker to check for any issues with the system files.
  • The checker will automatically fix the issues.
  • After the process reaches its conclusion, close all active windows and launch QuickBooks

Fix Error 1328 When Updating Point of Sale v18 and v12 to Latest Release (r4 and r14)

Important note: Whenever a user downloading the latest QuickBooks upgrades receives the following error message “error 1328 followed by error 2350: FDI host“. Also, this error occurs while updating to the newest release of “QuickBooks Point of Sale V18 or V12” but it Failed to install the upgrade.

Microsoft Install Error: Error, 1328. C:\Config.Msu\PTFB53.tmp.” It’s probably been updated by other methods, and it can no longer to modified by this patch”

We suggest the two procedures that may help you resolve this issue

  1. Rename the file “C:\Config.MSU\PTFB53.tmp” and then reinstall the patch.
  2. Preform a clean reinstall of Point of Sale then update or apply the patch again.

This error is also known as FDI server error and it can occur when the update installer encounters a file of a different QuickBooks version than it expected. The ideal solution to this error is you click the ignore button every time (up to 4 times).

We hopefully think that the above solution might resolve all your encountered problems and make it easy to work with your QuickBooks. Further have any queries then ask for expert guidance by contacting to our QuickBooks Support team at +1-844-499-6700 avails for 24 hours a day & all weekdays.

Blog summary in Infographic

Solution of QuickBooks Error 1328 (Infographic) - Pro Accountant Advisor

You may also like: How to Fix QuickBooks Error 1327?

Final Note!

I believe that we have covered all the major points to remember, here in this informative technical blog post. However, if you still suffer through any discrepancy associated with this error or any other issue – you can contact QuickBooks error support phone number i.e. +1-844-499-6700 Our experts are readily available 24/7 to help you.

FAQs – QuickBooks Error 1328

What Causes QuickBooks Update Error 1328?

The below factors can trigger such an error in QuickBooks:
1. It occurs as a single error or before another error when updating QuickBooks.
2. These errors typically refer to files that look like c:config.msiPT**.TMP.
3. Any issue with the company file

What Does QuickBooks Error Code 1328 Indicate?

QuickBooks error code 1328 is a common error in QuickBooks that occurs during the update or installation of the software program. The error message appears on the screen, along with its details and various option buttons in the box. The error’s file reference has the same path as C:config.msi but a different representation.

How Do You Fix QuickBooks Update Error 1328 by Updating My Windows System?

The below steps can help in fixing the issue:
1. Navigate to Settings on your Windows system.
2. Press the Windows key.
3. From the left side, press the Power button.
4. Click the Gear icon, which is the Settings icon.
5. In the Settings dialogue box Select an option Security and Updating Next, from the left navigation panel.
6. Choose the Windows Update tab.
7. Select Check for updates.
8. If it indicates that you need to update, do so.
9. Click the Get Updates button.
10. Downloading and updating your Windows system takes time. After that, you’re finished.


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