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QuickBooks Payroll Software has emerged as one of the best payroll and accounting software for small and medium businesses. However, often users face the below mentioned error messages while downloading or updating the software. While Working on QuickBooks payroll or while updating payroll, the user might encounter the QuickBooks 12000 series errors. If you are also facing any such error, then stick to this article till the end.

In this article, we will be explaining the possible causes as well as troubleshooting methods to solve these error codes. Generally, these errors occurs when getting updates in QuickBooks desktop or payroll updates. However, a quick fix for the same can be to get in touch with our QuickBooks online support team via our toll-free number i.e. +1-844-499-6700. Our team will ensure to provide you with the best possible support service.

You may also see: How to Fix QuickBooks Error 404?

What is QuickBooks 12000 series errors?

Talking about QuickBooks 12XXX windows internet connectivity errors, they are generally reported from the Microsoft Win32 Internet application programming interface. These errors are generally seen, when the user downloads or receives an update.

List of 12000 series error codes

Few common 12XXX series errors are as:

Error 12002Error 12001
Error Code 12009Error Code 12007
Error 12029Error 12006
Error Code 12164Error Code 12031
Error 12008Error 12052
Error Code 12057Error Code 12152
Error 12157 Error 12165
Error Code 12166Error Code 12173

QuickBooks error 12001 via 12006

QuickBooks desktop unable to complete this update. Ensure the internet connection is working in a proper manner.

QuickBooks error 12007

This error could be seen when the QuickBooks desktop is unable to find an IP address for a server.

QB error 12008 via 12164

QuickBooks desktop unable to complete the update, as the internet connection can be the issue.

QuickBooks error 12052

It is a non specific error message that indicates a connectivity issue preventing QuickBooks from downloading any kind of updates.

Why QuickBooks 12000 series errors occurs?

  • These errors happen because QuickBooks is not able to use the internet connection on the computer.
  • The main reason behind Payroll software not being able to access the internet connection is that the applications installed in the computer affect the QuickBooks Download. This includes antivirus protection, firewalls and many others.
  • The errors can also happen due to internet failures.
  • This occur when Internet Explorer is not the default web browser or the SSL (Secure Socket Layer) checkbox is not selected in Internet Explorer Option.

Important: “As Intuit report QuickBooks Update Error 12007 or other 12000 series is usually caused when QuickBooks is not being able to find an IP address for a server. To fix this error you have to make sure that your Internet Explorer is configured properly”.

Read Also: How to Fix QuickBooks 3000 Series error codes?

Steps to Solve QuickBooks 12000 series errors

In order to get rid of these errors, the user needs to carry out certain methods. Carrying out any of the below stated methods can help the QB users to get rid of the QuickBooks 12000 series errors. The methods to be implemented are as follows:

Solution 1: Test Connectivity and Settings

  • First of all, the user is required to check if he/she can access a secure website other than QuickBooks like a sign-page of the financial institution.
  • In case access to such a secure website is not happening, then it is recommended to seek help from your IT expert.
  • Now check the SSL setting.
  • After this verify if Internet Explorer is the default browser or not or using any other web browser in its place.
  • Review the settings of Internet Explorer.

Solution 2: Configure the Internet Explorer Settings

  1. Close your QuickBooks desktop and open Internet explorer browser on your system.
  2. After that choose Tools and click on Internet Options.
  3. Now choose Advanced tab.
  4. After that move your cursor to the Security group and hit a click on that to clear the checkbox for Check for server certificate revocation and Check for publishers’ certificate revocation
12000 series of connectivity error codes - Screenshot
  1. Now close and open the Internet Explorer (IE) browser.
  2. And then open your QuickBooks desktop.
  3. Finally try to attempt payroll updates again.

Read also: How to Resolve QuickBooks online sync errors?

Solution 3: Review the Internet Explorer (IE) Settings

Your Internet Explorer settings can be also the reason for these errors. Follow the Steps for Restoring the Internet Explorer Settings:

  1. First of all you need to close QuickBooks desktop and then open Internet Explorer browser.
  2. Click on Tools and the Internet Options.
  3. After this select on the Security tab and then tap on the Globe icon and make sure that the security setting for this is no higher than medium high.
  4. Then select the Content Tab and ensure that the button for Content Advisor is Enable. If it isn’t then click on the button and provide the password and then disable content advisor.
  5. After this selection on the Connections Tab option.
Reviewing on the Internet Explorer settings - screenshot
Important Steps to Restore Internet Explorer Settings 
  1. Select Never Dial as a Connection if you do not use the dial-up node (DUN) on the system.
  2. If dial-up node (DUN) is used, then ensure that the right ISP is selected. And then click on OK button.
  3. At the bottom of the tab is LAN Settings, Click on it. Make sure that the checkbox for the automatically detect settings is checked.
  4. Check if Use a Proxy Server is clear and when there is a checkmark in a Use a Proxy Server, then document the address and port it. DO NOT UNCHECK Use a proxy, if the port is something other than port 80. In case it is port 80, uncheck the use a proxy for testing purposes.
  5. Now Click on the LAN Settings Screen:
    • Select on the Advanced tab.
    • Click on Restore Advanced Settings.
    • Check Settings and scroll to find use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.
    • Then verify Use TLS 1.0 is checked.
    • Verify if Use TLS 1.1 and Use TLS 1.2 are not checked.
  6. Now click on OK to close the Internet Options.
  7. After this also close Internet Explorer.
  8. Restart the computer.
  9. And now open QuickBooks and try to update again.

Few other troubleshooting methods you can try

  1. After you are done with restarting the computer then reset the QuickBooks updates and try to download and install the QuickBooks update. Ensure that the company file is in single-user mode.
  2. Install QuickBooks in Selective Startup

See also: Troubleshoot QuickBooks 15000 series errors


Implementing the above stated methods can help the QB users to get rid of QuickBooks 12000 series errors in no time. If users are not able to resolve error codes 12002, 12007, 12009, 12029 and 12031 then they can contact our technical support team by dialing toll-free +1-844-499-6700. Our QuickBooks payroll technical support team is available 24/7 hour of customer service. We will be happy to help you!


Suggested articles:

Troubleshoot QuickBooks Error Code 15270

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Troubleshooting of QuickBooks Desktop Update Errors

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