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Technical glitches in QuickBooks are pretty common. However, every error can be fixed using some unique set of steps. Today, in this segment, we are going to discuss QuickBooks unexpected error 5. This glitch is often seen when the QuickBooks database service user is restricted to access the file location. It appears on the screen with a warning message QBW Error: An Unexpected Error Occurs. You can experience such issues due to invalid entries in the Windows registry or if the system is not configured accordingly.

There can be a bunch of factors triggering such errors, to learn what those are, along with the set of steps that can be performed to eliminate them, all you need to read this segment with much care. Or you can also get in touch with our QuickBooks Desktop tech support professionals at +1-844-405-0907 and take their assistance in eliminating the issue from its root cause. 

What triggers QuickBooks Error Code 5?

This error can be experienced due to the below set of factors:

  • Incorrect installation of QuickBooks desktop version can be a basic factor causing this issue. 
  • In case the system shuts down incorrectly or forced shutdown
  • Moreover, if the Windows user account being used doesn’t have enough rights. 
  • Or if the point of sale update’s shared download location is invalid. 
  • You can also experience this issue if there are invalid entries in the Windows registry. 
  • Or if the registry entry or system file gets deleted mistakenly

Read This: Navigate QuickBooks Software in A Faster Way

Effective Procedures to Eliminate the QuickBooks Unexpected Error 5

You can perform the bunch of methods listed below to get rid of such an error. Let us have a look:

Method 1: Download and install QuickBooks file doctor

Download and install QuickBooks file doctor to fix QuickBooks Unexpected Error 5
  • The user can download and install QuickBooks file doctor at the Intuit official website.
  • And then, perform the onscreen steps for installation. 
  • Now, run the tool. 
  • And let the tool check the files and folders in the system and correct the hosting settings accordingly.
  • The user can now, access and control the system through the permission-level settings.
  • And can also repair and locate the damaged files in QuickBooks software.

Method 2: Re-create the user

  • Here, the user needs to head to the user and roles.
  • Now, create a new username for the new user.
  • After that, make a new password and confirm it.
  • Establish the roles for the user and click on the OK tab.

See This also: Make a Smart Move By using QuickBooks Online Mobile App

Method 3: Turn off the user account control in Windows

Turn off the user account control in Windows
  • Under this process, press the Windows + R keys to open the run Window.
  • And then, enter the control panel and hit the OK button.
  • Choose the user accounts and go for user accounts (classic view).
  • After that choose the change user account control settings. 
  • Also, note if you are prompted by UAC, choose Yes to continue.
  • After that, move the slider to set it to never notify. 
  • And click on OK to turn UAC OFF.
  • You can also set to always notify and go for OK to turn UAC ON (If prompted, select Yes to continue).
  • The last step is to choose to reboot the system.

 Method 4: Remove the user to Resolve QuickBooks Unexpected Error 5

  • Start with launching the company tab on the QuickBooks desktop and choose the users.
  • Go for the set-up of users and roles.
  • And select the user in the user list.
  • The user now needs to select OK for confirmation.
  • Method 5: Update QuickBooks point of sale (POS)
  • Here, you need to sign into the point-of-sale system as an admin.
  • After that, navigate to the help menu and then hover over software update. 
  • Now, choose updater preference.
  • And go for the general tab.
  • Also, select automatically download updates. 
  • And hit on notify me to get the notification related to new updates when they are available.
  • Lastly, choose OK when done.
  • The software will automatically download and install the latest updates when they’re available.

You may also Like this: Upgrade or Convert Your Company File to a New QuickBooks Desktop Version

Method 6: Provide file share access

Provide file share access to resolve QuickBooks Unexpected Error 5
  • For this process, you need to launch the file explorer and right-click on the folder where it has been saved.
  • Now, go for the properties and sharing tab.
  • And, opt for partial or full sharing according to the business requirements.
  • Lastly, choose to apply and hit the OK button.

Method 7: Install the Reimage Repair Tool

Install the Reimage Repair Tool to Fix QuickBooks Unexpected Error 5
  • For this, you need to download the reimage repair tool.
  • After that save this tool on the desktop.
  • Head to the file location. 
  • And press yes when the prompt displays on the screen.
  • Start the automatic scan, and unmark the checkbox.
  • Choose install, and the tool will get scanned automatically.
  • You are now required to start with the repair process.
  • Lastly, reboot the QuickBooks software and you are done. 

See Also: How to Fix QuickBooks Error Code C=88?

Method 8: Reinstall QuickBooks Desktop

Reinstall Your QuickBooks Desktop
  • The below process requires you to press the Windows tab and R tab to open run box and look for appwiz.cpl 
  • And then, locate and double-click on QuickBooks to remove it and all of its features from the device. 
  • After that, return to the QuickBooks website to download the desktop application again. 
  • Make sure you are downloading the correct version of the application and perform the steps to reinstall the application. 


Towards the end of this segment, it is believed that the information shared in above might be of great assistance in eliminating the issue from its root cause. However, if you continue to face the unexpected error, then in that scenario consulting our QuickBooks tech support team at +1-844-405-0907 is recommended. We are a team of certified QuickBooks professionals who work round the clock in providing immediate support and assistance. Feel free to share your queries and requirements with our team. 

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