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Steps to resolve email issues in QuickBooks desktop

Efficient and widely used accounting software, QuickBooks is popular among small and medium sized business. It has been designed with top technology and user-friendly qualities. The software enhances business growth and eases the financial work. QuickBooks also ensures quick and smooth transaction of emails to all the concerned. But sometimes, QuickBooks won’t send email. In this article, we have discussed about the email issues of QuickBooks desktop that occurs while mailing invoice to the client through QuickBooks. You can resolve this issue with the help of below given steps:

Read Also: How to Fix QuickBooks Error Code 9997?

Error: QuickBooks is not able to process email to Outlook

The following can be the reasons for the same:

  • Email settings are not correct
  • .dll file has been damaged
  • QuickBooks runs as administrator
  • Incorrect or damaged QuickBooks installation
  • Damaged or incorrect Outlook installation
  • While sending email through QuickBooks, Outlook opens in the background

You may see error as “Error: QuickBooks is not able to process email to Outlook

QuickBooks won't send email to Outlook

Read this Also: How to Resolve QuickBooks Unable to Export to Excel Error?

Steps to Resolve Email Issues in QuickBooks Desktop

Below listed are some solutions that you can try to resolve this problem. If the problem persists after following these steps, then you can contact our QuickBooks Error Support & advisors at 1-844-405-0907 to save your time and efforts.

Solution 1: Make sure that the QuickBooks is not running as administrator

  • Right click on the icon of QuickBooks. Select ‘Properties‘.
  • Now choose the ‘Compatibility‘ tab
Run QuickBooks on Compatibility Mode to resolve QuickBooks won't send emails issue - Screenshot
  • If Run this program as Administrator is selected, then ‘Unselect‘ it. (If you find that the color of ‘Run this program as Administratoris grey then first choose the ‘Show Settings for All Users
  • Click ‘Okay
  • Now, restart QuickBooks which will resolve QuickBooks won’t send emails issue.

You may also like: How to Fix QuickBooks Online Error 101?

Solution 2: Ensure that Email Preference has been correctly set in QuickBooks

If you use Microsoft Outlook with Microsoft Exchange Server, then Open Outlook and sign in before you start checking the preferences set in QuickBooks.

  • Select ‘Edit-> Preferences -> Send Forms
Send forms options to resolve email issues in quickbooks - Screenshot
  • Now click on ‘My Preferences‘ tab and set Send E-mail using and the option you want to use. Then, click ‘OK‘.
  • If you find the preference to be set correctly, then follow the following steps:
    • Choose ‘Edit -> Preferences -> Send Forms’
    • Choose the tab of ‘My Preferences‘ select ‘QuickBooks E-mail‘ and Click ‘OK‘.
    • Click on ‘Edit -> Preferences
    • Select ‘Outlook‘ and Click ‘OK‘.
  • Now, close QuickBooks and other programs.
  • Restart Windows and then, restart QuickBooks
  • Now email the report.

Solution 3: Ensure that email preference is set correctly in Internet Explorer to resolve Email issues in QuickBooks

  • First of all, close QuickBooks and Open ‘Internet Explorer’
  • Select ‘Tools > Internet Options
Choose internet options in IE - Screenshot
  • Now, click on ‘Programs‘ tab
  • Check whether correct email program has been set as the default email program, i.e. when you send email through Outlook, then Outlook should be select and vice versa for Outlook Express.
  • Now, close the ‘Internet Explorer
  • Open QuickBooks and email the report.

Read this also: How to Fix QuickBooks Payroll Issues?

Solution 4: Test and repair MAPI32.dll

The steps to test and repair are technical and should be performed by an IT professional. If you need IT support to resolve this issue, you can contact us too for help (Charges May Apply).

Use Microsoft Word to test the functionality of MAPI32.dll

  • Restart the computer and reopen Windows
  • Open a document in Microsoft Word
  • Select ‘File > send > Email as PDF document
  • If no error occurs, contact the technical support for assistance
  • If an error occurs, then contact Microsoft Help and Support to resolve issues with Outlook or Office Suite and the MAPI settings
  • Once the issue is resolved, email the report.

Repair MAPI32.dll

  • Close all ‘Windows‘ and click on ‘Windows Start’
  • Go to ‘Computers‘ and Go to ‘C:\Windows\System32
  • Double-click on ‘Fixmapi.exe file‘ and follow all the instructions on the screen
  • AfterFixmapi.exe‘ stops running, you can restart your computer.

Rename MAPI32.dll

This should only be done if repairing MAPI32.dll does not resolve the problem.

  • Firstly, Close your all programs.
  • Use ‘file explorer‘ and ago to ‘C:\Program Files (x86)\Common Files\System\MSMAPI\1033
  • Rename ‘MAPI32.dll‘ to ‘MAPI32.dll.OLD
  • Restart your computer and run ‘Fixmapi.exe‘ again
  • When ‘Fixmapi.exe‘ stops, restart the computer

Solution 5: Reinstall QuickBooks with Clean Install Tool to repair email issues in QuickBooks

  • Close all the open web pages and applications after saving all unsaved works.
  • Press the ‘Start‘ button and Type ‘Task Manager‘.
  • After the ‘Task Manager‘ window opens, end all the QuickBooks related processes.
Close QBW32.exe process to resolve issues email issues in quickbooks- gif
Select QuickBooks version and product version in clean install tool - Screenshot
  • Restart your computer.
  • Check for the folders that are not renamed and manually rename them.
  • Uninstall QuickBooks accounting software and reboot the computer.
  • Keep your license and Product Number handy.
Intuit licence and product number - screenshot
  • Insert installation disk into your computer’s disc drive or download an installation source copy from the internet.
  • Run the installation wizard and then follow the on-screen instructions.
  • Open QuickBooks and reactivate your software.
  • Go to the ‘Help‘ menu and update your QuickBooks desktop.
Update QuickBooks Desktop to solve QuickBooks won't open error - Screenshot 1
  • Open your QuickBooks company file and try sending the email.

See Also: How to Fix QuickBooks Point of Sale Error 121?

Solution 6: Repair Outlook

You can repair your outlook with the help of the following article:

Repair/Re-install Outlook 2007, 2010, 2013, 2016, 2018

or perform the steps below

  • Here, the user is supposed to head to the Windows in the System, and then open the Control Panel
  • Once done with that click on the Programs option
  • Now, click on the Programs again or click on Uninstall a program
  • The user is then required to search and select the Microsoft outlook program from the list that appears on the screen
  • Once done with that, click on uninstall/change option in the uninstall wizard and also select the repair tab
  • Perform the steps to fix the MS Outlook program
  • And then click on the finish tab
  • After the process ends, try to send an email from QuickBooks to Outlook and check if the issue resolves

Solution 7: Missing Primary Interop Assembly

If the user has installed QuickBooks first and then the Microsoft office, then it means that the primary interop assembly has not been installed in your system. Thus, the user is required to check into your system that the assembly is installed.

  • This can be done by checking the directory:- C: \ Program Files (×86) \ Intuit Statement Writer 20XX XX is the version of QuickBooks software you have in your system.
  • If the directory is present, then run the vstor.exe file.
  • This will help in installing the assembly that is missing

Solution 8: Verifying the QuickBooks Compatibility with your Microsoft Outlook Version

  • Under this method, the user needs to check the software version being used
  • In case the user is using the updated version, then he/she needs to verify the Microsoft version compatible with the accounting software
  • In case the version isn’t the same, then updating the Microsoft product is suggested
  • After which the user can check whether the issue is resolved or not

Solution 9: Update the Microsoft Outlook Program

  • For this, the user needs to click on the File menu
  • After that go for the account option
  • And then head to the Product information
  • Now, choose the Update Options O Click on the Update now to start the update
  • The user will get a notification when done
  • And then try user should check if the issue is resolved or not by sending the emails

Final Words…!

We hope that above given steps are helpful for you to resolve email issues in QuickBooks desktop and you will get rid of the QuickBooks won’t send emails error. In the meanwhile, if you need any further information, you can contact us at our QuickBooks technical support number i.e. +1-844-405-0907. Help is available round the clock.


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