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Here is what you should do when QuickBooks has stopped working, won’t open or QuickBooks is not responding

QuickBooks users sometimes face an error while opening QuickBooks Desktop or the screen may just freeze and not respond to any command. QuickBooks has stopped working or not responding, not opening error messages display on screen when user try to open QuickBooks Desktop. You can bump into such an error due to a bunch of instigating factors, which we will be elaborating later in this segment.

QuickBooks has Stopped Working - Screenshot

Make sure to stick around this piece of writing, or you can further connect with our technical support team at +1-844-499-6700, and we will provide you with immediate support services. Now that you know whom to reach out to in case of any technical assistance, let us explore this segment carefully to understand further about QuickBooks stopped working error.

Read Also: How to Fix QuickBooks Error Code H101, H202, H303, or H505?

What causes QuickBooks stopped working error?

QuickBooks 2010 stopped working error can suddenly appear on your desktop with a warning message that states:

WarningA problem caused the program to stop working windows 10 correctly or windows is checking for a solution to the problem.

This type of error can be very annoying to handle, but can be fixed, once the reason behind the occurrence is identified. So, let us explore some quick reasons that might trigger such an error in QuickBooks.

QuickBooks has stopped working error
  • Your company name may be longer than required
  • QBWUSER.INI file might be damaged, corrupt or missing
  • There is a corrupted hard drive
  • Damaged program files and/or QuickBooks Desktop installation
  • Windows OS may be damaged
  • Conflict in some program
  • Installation Error
  • Some Program Files that are Damaged
  • QuickBooks might require system resources like CPU, memory, disk space, etc. to operate smoothly.

Signs and Symptoms of QuickBooks Stopped Working Error

Checkout the following symptoms when QuickBooks has stopped working 2011 windows 10, not responding or won’t open problem occurs in your software.

  • Your computer will shut down automatically
  • Computer’s screen will freeze and stops working
  • Your QuickBooks software freezes and doesn’t respond to your input commands
  • QuickBooks will not open

How to Stop it from happening?

Read Also: How to fix runtime errors in QuickBooks desktop?

How to fix QuickBooks Not Working or Not Responding Error?

QuickBooks not responding after login/not working are the most common issues that occur in QB. You can perform the below-mentioned troubleshooting steps to resolve issues that don’t let QuickBooks open or freeze the software.

QuickBooks has Stopped Working Problem - Screenshot

Ensure that these errors are Windows OS specific and you should only try to fix it at your own risk. If you are comfortable performing the actions follow the given technical methods below. Otherwise, consulting a professional or the manufacturer is recommended.

Before proceeding ahead perform these initial steps:

  • Firstly Restart your PC
  • Now Open QuickBooks Software
    • Click on Start > All Programs > Right Click on QuickBooks
    • Press Ctrl key and open QuickBooks

Solution 1: Download and use QuickBooks Install Diagnostic Tool (QBinstall Tool)

Download QuickBooks Installation Diagnostic Tool - Screenshot
  • Download the QB Install Diagnostic Tool
  • Now save the file to the computer where QuickBooks is Installed
  • Close all the applications that is running on your computer system.
  • Now Run the QuickBooks Install Diagnostic Tool (QBInstall Tool)
  • Restart your system after running the tool to make sure that the windows components are updated
  • You can now check whether QuickBooks has stopped working 2015 error continues to appear.

Solution 2: Reboot your PC and Temporarily Disable your Anti-virus Software

How To Turn Off Avast Antivirus 2018 Temporarily or Completely
  • Reboot your system
  • After rebooting, open your QuickBooks Desktop.
  • Temporarily disable your antivirus if the issue persists

Note: In case QuickBooks has stopped working 2010 error still persists, just try disabling your antivirus software temporarily. You can get help from your IT professional at this time.

See Also: How to Repair QuickBooks Error Code C=51?

Solution 3: Rename the QBWUSER.INI File


Rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously and this step would require you to open your company file manually). This would fix QuickBooks not responding when opening error up to a certain extent.

  • Find and open the folder where the QBWUSER.ini is stored (If you are unable to find the folder, enable all the hidden files and folders to find it)
  • Follow this path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
  • Rename the QBWUSER.ini (do a right-click and select rename)
  • Put .old at the end of the file name (e.g.QBWUSER.ini.old)
  • Also, rename the EntitlementDataStore.ecml file
    • In case the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, see if you can open a sample company file.
    • In case you are able to open sample file and your own company file is still not opening, then copy the file to a different folder or location and open it from the new location (copy the file to a local folder than a network location)
  • If the company file opens from the new location, the issue might be originated from a damaged folder or folder permissions
  • If you still fail to sign into your company file, then check if your company file is damaged
  • Try restoring an earlier backup of that file instead In case of damaged file
  • If you are unable to open the sample company file or QuickBooks not responding when opening company file, the issue might be with the QuickBooks installation

Note: QuickBooks Automatically creates a new QBWUSER.INI file.

Solution 4: Reinstall QuickBooks using Clean Install

Select QuickBooks version and product version in clean install tool - Screenshot
  • Uninstall QuickBooks Desktop and reinstall it using the clean install tool. This process will get you the most recent QuickBooks Update which can resolve all your issues.

See Also: How to Fix QuickBooks Error Code 2000?

Solution 5: Create a New Admin User for QuickBooks

add new user on chrome-screenshot
  • Create a new admin user account in Windows and then try to open your company file using the new user admin account.
  • This would fix the error QuickBooks 2011 has stopped working for you. If not, then continue with the procedures ahead.

Solution 6: Open the company file from a different folder location (If other files or sample file do open)

  • First of all, you need to Press Windows + E Key on your keyboard in order to open the computer window
Press windows + E keys - QuickBooks stopped working
Auto data recovery - QuickBooks not responding error
  • While searching for a file that is located on a network server, browse to the network drive on which the data file is located
  • Right-click and select Copy after finding your company file
  • After that Go to your C: Drive
  • Make a new folder at here
  • Name this folder as QBTEST
QBTest folder in QuickBooks
  • Now Open the new QBTEST folder and paste the company file here
  • Open QuickBooks while holding the CTRL key simultaneously
  • Select Restore “An Existing Company” through the C:\QBTEST folder that you have created
Open or restore existing company - QuickBooks not responding
  • Finally, Open the company file that you copied in the QBTEST folder and check if QuickBooks pro 2010 stopped working is fixed or not.

Solution 7: Use the QuickBooks System Repair tool

  • At first download the QuickBooks System Repair Tool on your device.
  • And then save the file to a location from where you can browse it easily (we recommend storing the files on the desktop).
  • The next step is to close all the existing programs running in the background. 
  • And then run the program and install the QuickBooks file doctor tool.
open company file in QuickBooks file doctor
  • After the installation is completed, browse the company file and click on Continue to initiate the process.
  • The process will take about 20 minutes. 
  • After it ends, restart the PC to complete the process.

Solution 8: Open QuickBooks Tool Hub and Run Quick Fix my Program

  • The user is supposed to first download and install the QuickBooks Tool Hub
  • This can be done by closing QuickBooks.
  • After that, download the QuickBooks tool hub file.
tool hub - QuickBooks stopped working error
  • Save the file somewhere you can access it easily.
  • The next step is to open the file downloaded, find the file and double-click on it.
  • Perform the steps that occur on the screen for installing and Agreeing to the terms and conditions.
  • And then, double-click the icon on the Windows desktop to open the Tool hub after the install process ends.
  • The user should then double click the Program problems in the tool hub program.
  • And opt for the Quick fix my program 
Quick fix my program - QuickBooks not responding
  • Run the tool 
  • And open the QuickBooks desktop, along with the company file.
  • Check if the error continues or gets fixed 

Solution 9: Run the QuickBooks Refresher tool

using QuickBooks Refresher tool
  • At first close QuickBooks 
  • After that download the QuickBooks refresher tool and save the file on the system.
  • Click on the Run tab, and run the QBRefresher tool.
  • Click on the Fix my QuickBooks option. Now, the tool will automatically diagnose the issue and will fix it on its own.
  • Open QuickBooks and verify the issue.

Solution 10: Use Disk Cleanup tool and remove any remaining files

For Windows 10:

Cleaning system junk with Disk Cleanup- QuickBooks stopped working error
  • You need to first press Windows key, or click on the Start menu.
  • Once done with that, look for Disk Cleanup and click on the disk cleanup icon.
  • The next step is to select the file type you want to delete under the files to delete tab.
  • To learn further about the file, click on it.
  • In case you wish to clean up your system files, then you need to go with cleanup system files.
  • Reboot the system and check if your QuickBooks still shows the same error.

For Windows 8:

  • At first, open the control panel.
  • Once done with that, click on the admin tools tab.
Disk cleanup - QuickBooks not responding
  • You now have to choose the right drive where your QuickBooks program is installed.
  • The disk cleanup manager might take a few minutes to calculate the potential reclaim storage space.
  • It will further show a list of the options that can be deleted by disk cleanup.
  • Toward the end, click on ok tab and let the tool remove the junk data from your system.

You may also like: How to Resolve QuickBooks Error Code 6189?


Towards the end, we believe readers might be able to understand what it takes to fix QuickBooks is not responding error. However, if you have queries related to it or are getting the same problem again and again feel free to contact our QuickBooks enterprise support team at +1-844-499-6700. We are available 24*7 to help QuickBooks users. 


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Some FAQs regarding QuickBooks Won’t Open or Not Responding:

Why won’t my QuickBooks open, and what can I do to fix it?

If your QuickBooks won’t open, it could be due to several reasons, such as damaged program files, outdated software, or interference from other applications. To fix this issue, try restarting your computer, updating QuickBooks to the latest version, or running the QuickBooks Install Diagnostic Tool. For more detailed steps and additional solutions, please refer to our blog post.

What should I do if QuickBooks is not opening after a recent update?

If QuickBooks is not opening after you’ve installed a recent update, there might be an issue with the update installation or compatibility. First, make sure that your computer meets the system requirements for the new version of QuickBooks. Next, try running the QuickBooks Install Diagnostic Tool to identify and fix any installation errors. If the problem persists, consider uninstalling and reinstalling QuickBooks, or reach out to QuickBooks support for further assistance.

How can I troubleshoot QuickBooks not working or not responding issues?

When QuickBooks is not working or not responding, you can try a few different troubleshooting steps to resolve the issue. Start by closing other open applications to free up system resources. If the problem continues, try restarting your computer, updating QuickBooks, and running the QuickBooks Install Diagnostic Tool. For more in-depth troubleshooting tips, check out our blog post on resolving common QuickBooks issues.

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