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All you need to learn how to fix Crash: Com error in QuickBooks Desktop for Windows:

If you are using QuickBooks for a while now, you might have at least once heard or experienced QuickBooks Crash com error. Well, when you open, work, or send forms in your QuickBooks, you might experience the error message: Crash: Com Error. Even when emailing invoices, many QuickBooks users run into this annoying error. Rectifying such errors becomes essential, as they can further affect the smooth working. To help you deal with these errors, we have drafted this article right here sharing the complete details about the crash com error in QuickBooks. In order to explore what crash com error is all about, stick around this piece of writing or you can further connect with our QuickBooks error support team via our toll-free number i.e. +1-844-499-6700. Our technically sound QuickBooks professionals will ensure that all your queries are addressed immediately.

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What is QuickBooks Crash Com Error?

Crash com error in QuickBooks desktop is one of the most common errors that users face. This error causes a lot of problems especially because the software consists of a lot of financial data and records. This issue can be seen when the user tries to send emails, invoices, paystubs, transactions or reports. Crash com error can end up in losing the unsaved data, which can be very disheartening for QuickBooks users. However, this crash com error can be rectified using a few possible solutions, which will be discussed later in this article.

Com Crash Error Message - Screen Shot

Triggers to QuickBooks Crash Com Error

There can be a plenty of causes to QuickBooks Crash Com Error, a few of which are scribbled below:

  • In case the Windows or MS-Office components are missing or damaged, then it is probable to encounter crash com error.
  • There might be chances that any kind of virus or Trojan hampering the software.
  • Or if any malicious software mistakenly deletes the crucial QuickBooks related files.
  • The Error can also be seen, when the antivirus or firewall program blocks the QuickBooks communication process.
  • The user can also encounter this error, when the QuickBooks software fails to communicate with the client or email service.
  • Another trigger to the error can be if the QuickBooks components get damaged somehow.

When can users encounter crash com error in QuickBooks?

Before deploying any kind of solutions, let us first understand, when can the user stumble upon this error. Let us have a look at the list of the situations when the user can face this annoying error.

  • While opening report in QuickBooks
  • Or while saving something in QuickBooks
  • At the time of emailing invoices
  • When opening invoices
  • During the process of opening the check register
  • While attaching any document in QuickBooks

Read Also: QuickBooks Time Login Issues – Quick Fixes

Best Solution Steps to Resolve Crash com error in QuickBooks desktop

Here you can find the best solution methods to fix this QuickBooks Error. Please follow these given troubleshooting steps:

Solution 1: Make Outlook as a default Mail app

Setting Microsoft Outlook as your default mail app can eliminate the issue to a certain extent. You can make use of the steps below to set Outlook as default mail app.

  • To begin with, the user needs to visit the Control Panel, then Default Program and Set Default Program
  • And then select MS outlook.
  • And lastly, make it as the default program by clicking OK button.
Outlook as default programs- screenshot

See Also: How to Solve QuickBooks Bank Reconciliation?

Solution 2: Adding Email account to Outlook

  • In this process, the user is supposed to move to the MS Outlook and then select the File Menu
  • The next step is to select Add Account to start the setup process
Add email to outlook - Crash com error
  • And then provide the email address and then select on the Connect tab
Select my preference option - Crash com error
  • Outlook will automatically the right server settings and once done select Connect
  • After this enter the password for the email address provided and then click on OK button
  • And finally choose OK and finish the complete set up
adding an email account to Outlook- screenshot

Important: If QuickBooks Desktop is not able to identify Outlook, (to examine this, go to Edit > Preferences > Send Forms > My Preferences tab to see if you have the option to choose Outlook) you might should reboot the computer and repair QuickBooks. You could additionally create a new Windows user profile. If the new Windows account does not discover Outlook in QuickBooks preferences, repair work QuickBooks.

Solution 3: Toggle the Mail Settings

  • To begin with, go to the Control Panel and then click Mail
  • After that select Microsoft Outlook
Toggle mail settings - Crash com error
  • Followed by selecting Show Profile in the Mail Set Up
  • In case the Always Use this profile tab is already selected then you have to choose a prompt for the profile and then select Apply button.
  • Always Use this profile to toggle the selection back and then apply it
Toggle mail settings- screenshot
  • End the process by clicking on OK tab

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Solution 4: Make a New Outlook Mail Profile

Create a new Microsoft outlook email
  • First of all, close the Microsoft Outlook
  • Then go to Control Panel and then Mail
  • Followed by selecting Show Profile option
  • After this click on Add
Create a New Outlook Mail Profile - Screenshot
  • And then, under the profile name add a name and then select OK button
  • By following the onscreen instructions provide the email account that you want to use.
  • Lastly, select Use this profile drop down and then select newly create profile and click on Apply then click OK button.

Solution 5: Fix Office and Windows Update for Run

Often certain features of Microsoft Office like excel, word etc. Do not work properly. They can be easily fixed by restarting the system, but when that doesn’t help you have to get it repaired. Here are the ways to repair it.

  • Make a right click on the Windows start button in the Windows 8 or 10 version and then select Apps and feature on the pop-up menu bar
  • After this select the feature or product of Microsoft which you want to fix and then select modify option
  • Either you will get Click to Run or MSI-based installation, it all depends on the version of Microsoft
Click to Run
  • Make sure everything is alright when you want to repair the programs of Office. Select on Online Repair and then select Repair.
MSI- Based
  • First change the installation, then select Repair and click on Continue button.
  • Instructions will be provided on the screen follow them and complete the repair process.

See this also: How to Fix QuickBooks Error 6000?

Solution 6: Run QuickBooks on Compatibility Mode

  • First select the QuickBooks icon on the desktop and then select QuickBooks option on Compatibility Mode
  • Check the box in the Compatibility Mode section after choosing Compatibility and run this program in that mode
  • After this select Windows 7 from the drop down
  • Go to the privilege level section and check run this program as the administrator
  • Finally Apply and then choose OK button
Run QuickBooks on Compatibility Mode - Screenshot

Solution 7: Adding new Windows Admin user

At times, adding a new windows admin user can help in dealing with such annoying errors in QuickBooks. The steps involved in the procedure are as follows:

new window admin user- screenshot
  • At first you need to open the windows start menu and then choose all programs option.
  • You now have to open the windows start menu and further go for all programs option.
  • Once done with that, open windows small business server and further go for windows SBS console.
  • The next step is to click on users and groups and choose to add a new user account.
Add a new user account
  • You now have to follow the add a new user account wizard.
  • Followed by giving the new user, admin rights.
  • Also, click on the finish tab and log on to windows with the new user.
  • The last step is to reopen QuickBooks.

You may also read: How to Fix QuickBooks Install Error Code 1722?

Solution 8: QuickBooks desktop and company file fine-tuning

  • The very first step in this process is to, open and update QuickBooks to the latest release
  • And then, opt for QuickBooks manual updates, in case of QuickBooks update errors
  • After that, the user is recommended to open and verify the QuickBooks company file to check the data integrity of the company file
Verify data utility in QuickBooks
  • The next step in the process is to open the item on which the QuickBooks crash com error was encountered and then make an attempt to email it
  • To end the process, the user is required to make an attempt to open certain reports or email it, in order to check whether the issue continues

Solution 9: Update Microsoft Outlook

Update Microsoft outlook - Crash com error
  • Open Microsoft Outlook and go to File
  • Choose Office Account and click on Update Options
  • Click Update Now

Read Also: How to Fix QuickBooks Error 404?

Solution 10: Update QuickBooks to the latest release

Update QuickBooks Desktop - Screenshot 1

If the Crash Com Error persists even after performing all the above-mentioned troubleshooting steps, update QuickBooks to the latest release. This issue isn’t present in the latest release of the Software. The steps you should perform are:

  • The very first step is to move to the help menu and choose Update QuickBooks option.
  • Now, move to the update now tab, and choose the reset updates checkbox to clear all the previous update downloads.
  • You now have to choose the get updates option to begin the download process.
Update QuickBooks
  • Reboot QuickBooks after the download is complete.
  • You will then have to accept the option to install the latest release.
QuickBooks update - Crash com error

Method 11: Configuring QuickBooks firewall and security exception

  • The user can first add QuickBooks firewall exceptions to the communication funnel.
  • After that, it is suggested to configure firewall ports or add exception in the system security software according to the instructions given in the user manual.
Configure firewall ports and add exceptions
  • The next step is to restart the system and reassure the settings.
  • By the end of this process, you will have access to another report or a form and then try to email it and check if the issue persists.

You may also read: Steps to Fix QuickBooks Error Code 80070057


Crash com error generally damages the system, yet you can save QuickBooks data by following these above given simple steps. These troubleshooting steps have proven to be of great help in order to efficiently handle the QuickBooks com error. We hope that you found this blog helpful to fix crash com error in QuickBooks.

However, if the crash com error still has not been fixed then reach out to the QuickBooks enterprise support team as they will provide you with an instant solution to this problem. Dial ++1-844-499-6700 and get assistance from our experts.

Frequently Asked Questions (FAQs)

What situations create QuickBooks crash com error other than mailing invoices?

One can experience this issue in the following situations:
1. Attaching any specific file
2. While saving any file
3. Opening to QuickBooks Check Register
4. Viewing a report

What if Microsoft Outlook is unable to Detect QuickBooks?

In case the Microsoft Outlook cannot identify the QuickBooks software, then perform the steps below:
1: First, open QuickBooks Desktop.
2: And then, click on Edit and select Preferences.
3: Now, choose send Forms followed by choosing My Preferences

How do you fix COM error in QuickBooks?

You can try creating windows user with admin rights using the steps below:
1. Create windows user with admin rights
2. Log on to windows with new user
3. Re-open QuickBooks

Why does QuickBooks keep crashing?

QuickBooks might crash if there is issue with the system itself or if the software is not updated to the latest release.


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