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A recently reported error by QuickBooks users is: QuickBooks crashes when sending emails. This error is experienced when you try to send invoices or transactions over emails through QuickBooks. Often when QuickBooks crashing error occurs, it can risk the crucial company file data. Moreover, any unsaved data can also be lost due to such an issue in QuickBooks. Thus, it is essential to rectify the error as soon as possible. Thus, to make it easier for you to tackle such an error, we have designed this piece of writing sharing the complete details to eliminate error QuickBooks crashes when sending email. 

For more details, stick around to this piece of writing, or you can ask our technical support team for assistance. Give us a call at +1-844-499-6700, and we will help you with all your QuickBooks related queries. 

When does QuickBooks crashes when sending emails?

There are two basic situations where the possibility of experiencing the QuickBooks crashes when sending emails issue is high. 

  1. When you attach a company file to your email. 
  2. Or when you try to use send forms function in QuickBooks 

In both these situations, it is possible to come across this error. 

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What causes QuickBooks crashing issue while emailing invoices? 

A few factors can trigger this error in QuickBooks. These factors include: 

  • A basic trigger can be QuickBooks is unable to connect with the email server
  • Another possible factor can be if the Microsoft windows components are damaged. 
  • You can further experience this issue when some third-party program is hindering the connection between QuickBooks and the email server. 
  • Be prepared for similar issue if the firewall or antivirus in the background is creating connection issue. 

Steps to eliminate QuickBooks crashing issue when emailing invoices

You can try fixing the QuickBooks freezes when sending email error by performing the below methods one by one: 

Method 1: Change firewall settings 

A common factor causing this error can be if the firewall is hindering the connection. You can try to configure the firewall to ensure that it doesn’t crash your QuickBooks when sending emails. The steps involved here are as follows: 

  1. Start with Adding QuickBooks in firewall exceptions. 
  2. Further, set up QuickBooks and Add QuickBooks port exception in the firewall. 
Configure firewall ports and add exceptions
  1. In case these procedures of creating exceptions didn’t help, then try to temporarily disable the firewall

Method 2: Using a secure webmail 

To secure a webmail, you can try performing the set of steps below: 

  1. Initiate the process by opening QuickBooks
  2. Further choose edit option
  3. Now, click on preferences tab and also choose the option to send forms
QuickBooks email service in webmail
  1. The next step is to pick webmail
Add webmail - QuickBooks crashes when sending emails
  1. You are then required to click on add option and also pick the service provider
  2. Once done with that type in email address properly. 
  3. Followed by clicking on ok tab
  4. And further open QuickBooks and enter in your credentials. 

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Method 3: Check settings for webmail preferences 

Note that at times, misconfigured webmail preferences might trigger QuickBooks crashing. In such a scenario, we suggest you reconfigure settings related to the webmail preferences. The steps involved in this procedure are as follows: 

  1. You need to first launch QuickBooks and also click on edit menu. 
  2. Furthermore, you need to click on preferences
  3. And within preferences, you need to click on the send forms option.
Send forms in QuickBooks
  1. Opt for the email account in the My Preferences section, click on edit tab
  2. You will further have to mark the SSL box
  3. And also, match the name of the server with the server name field
  4. Also, if the outgoing mail is set as, you need to alter the name to
SMTP Server Details - QuickBooks crashes when sending email
  1. The next step is to click on the ok tab
  2. And further relaunch QuickBooks program and try sending a test mail to yourself. In case the crash continues, click on the next tab

Method 4: Update QuickBooks to the latest release 

If none of the above methods helped you in eliminating the error, try updating the software to the latest release. The steps to update QuickBooks to the latest release are as follows: 

  1. Begin the procedure by opening QuickBooks
  2. Further, click on the help tab. 
  3. You now have to pick the option to update QuickBooks and also click on update now tab. 
Update QuickBooks desktop - QuickBooks crashing when sending emails
  1. The next step is to click on the reset update tab. 
  2. Now, click on get updates to complete the procedure. 
Update QuickBooks to the latest release - Quickbooks crashes when sending emails
  1. And after the process ends, reboot QuickBooks

Also Read: QuickBooks Tool Hub Download, Fix QuickBooks Error


No matter what the situation is, QuickBooks crashing can be one of the most annoying snags. However, we believe that the steps enumerated above might help in some way to get rid of QuickBooks crash issue when sending emails. On the other hand, if you are unable to rectify the issue even after performing the set of steps listed above, then in that case, feel free to connect with our technical support team at +1-844-499-6700, and they will ensure to answer all your queries related to QuickBooks immediately. 


FAQs Related to QuickBooks crashing issue when sending emails

Why does QuickBooks crash when I send an email?

QuickBooks can crash when sending an email, if the software is not updated to the latest release. You will have to further check if your software is compatible with your system. In simple words, make sure you meet the system requirements to run that particular version of QuickBooks. 

How do I fix QuickBooks not sending emails?

You can try fixing the issue QuickBooks not sending emails using the steps below: 
1. Start by signing in to QuickBooks online account. 
2. Further, navigate to the settings tab ⚙. 
3. And also, choose account and settings. 
4. The next step is to move to the company section. 
5. Also, opt for edit ✎ option in the contact info. 
6. Review each email address and make changes. 
7. The last step is to choose save and done tabs. 

How do I allow QuickBooks to send emails?

You can do this by performing the steps below: 
1. Move to the edit menu. 
2. Further, choose preferences. 
3. Also, choose send forms. 
4. The next step is to select and add web mail. 
5. Enter the email info and click on ok tab. 


Other Related Articles:

Backup your QuickBooks company file – Easy Steps 

How to Change Registered Email Address in QuickBooks?

Resolve Error: QuickBooks already has A Company File Open

How to Set Up a New Company File in QuickBooks?

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