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How to Fix QuickBooks Freezing Problem in Desktop?

How to Fix QuickBooks Freezing Problem in Desktop?

Recurring glitches and technical snags are quite common in QuickBooks, which might further lead to frequent freezing or even crashing of the software. In this segment, we are going to discuss the QuickBooks Freezing Problem. This simply means that the software hangs and doesn’t take any commands for some time. It rather creates a new off-screen window running in the background, and when the user tries to close the software, the window doesn’t shut down, ultimately leading to the freeze issue. 

Freezing errors in QuickBooks can be quite annoying, as they might interrupt the smooth working of the software and would further end up in losing the unsaved data. To learn more about this error, you can simply scroll through this segment carefully. Or can also consult our QuickBooks tech support professionals at +1-888-510-9198, and let them help you with the issue ahead. 

What is QuickBooks Freezing up Error?

QuickBooks freezing issue usually stops the overall functionality of the software, as it might start showing random glitches and pauses. When the QuickBooks is showing a freezing issue, then it isn’t possible to work on it. QuickBooks freezing up error is usually seen when the company file exceeds the limit of storage and cannot work properly due to storage issues. In case the system is outdated or corrupted, or if the user is having damaged company files, then experience such an error is most probable.

What instigates the QuickBooks freezing error?

Coming across this issue is possible when the installer freezes while installing the QuickBooks software. Usually, it might get stuck on the installing ABS PDF driver window. Other than that, there can be a bunch of other factors triggering this issue. Let us have a look:

  • One of the basic factors causing this issue can be if the windows OS is out of date. 
  • Furthermore, in case the company name is too long, then you might end up in such an error. 
  • The user can also experience this issue if the PDF and preference files get damaged. 
  • Moreover, if the file doesn’t permit the user to operate the window, then such an error can be seen. 
  • Another possible reason can be, a damaged Windows operating system or a missing QBWUSER.INI file
  • You can also face similar issues if there are applications running in the background. 
Windows OS information

Possible Symptoms Indicating the QuickBooks Freezing Problem 

Identifying the error becomes easy with the following signs and symptoms. Let us have a look: 

  • In case the system slows down or freezes for a few seconds. 
  • Or if processing operations in QuickBooks becomes much more difficult. 
  • Also, in case the QuickBooks slows down and doesn’t respond to the inputs. 
Memory status in Task manager for quickbooks -QuickBooks Freezing Problem

Effective Fixes for QuickBooks Freezing Problem

There are a bunch of solutions that you can perform to get rid of the QuickBooks freeze error. Let us check out each of the solutions one by one:

Method 1: Use the QuickBooks refresher tool 

  • Under this process, you are required to close the QuickBooks desktop. 
  • After that, download QuickBooks refresher tool. 
  • Now, save the file on the desktop. 
  • Post that, run the QBRefresher tool. 
  • Re-open the QuickBooks desktop. 
  • And this would fix the issue up to a certain extent. 
using QuickBooks Refresher tool

*Note: QuickBooks refresher tool is no more available for download from the Intuit’s website. You can download the QuickBooks Tool Hub as an alternative.

Method 2: Use the Task Manager to close QB-related programs

  • This process requires you to sail to the task manager and then click on ctrl + Alt + delete. 
  • After that, select any open QuickBooks program that initiates with the letter QuickBooks or intuit. 
  • Now, click on end task to end the process. 
  • And lastly, shut down the task manager and reboot the software to see if the error gets fixed or not. 
Closing QuickBooks from task manager

Method 3: Restore the Portable Company File

In case you are experiencing any data issues, then the software allows you to create a portable file in QuickBooks that can be used to address the issue. This can be done using the steps below:

  • The very first step is to access/open the QuickBooks file and opt for File. 
  • Now, select the Create Copy option.
  • Also, click on the Portable Company File and then click on Next. 
  • You are now required to select the location to save the portable file and then click on save and hit ok tab. 
  • To restore the portable file, you can move to the file menu and select open or restore company option. 
  • Now, click on next and select restore a portable file option. 
  • The next step is to look for a portable file and select it. 
  • Also, click on open and next respectively. 
  • The last step is to click on save after changing the location of the company file. 
Restoring a portable file

Method 4: Use the Rebuild Data tool

  • Here, you simply need to open the file menu and head to the utilities tab. 
  • Once done with that select the rebuild data option
  • Followed by heading to the QuickBooks information window and also clicking on the ok tab. 
  • The user should now perform the onscreen steps to save a backup. 
  • And wait till it repairs the file. 
  • In case you are able to move the mouse, then the tool is working. 
  • Now, hit ok tab. 
  • Open the file menu and head to the utilities tab and also choose the verify data option. 
  • Towards the end, wait for the tool to check the file for the data issues. 
  • In case the tool doesn’t diagnose any issues, then click on ok tab. In case the issues are detected, then choose the rebuild now tab. 
Rebuild data in quickbooks - QuickBooks Freezing Problem

Method 5: Uninstall the QuickBooks desktop software

  • Under this process, you are supposed to click on Windows + R to access the run command. 
  • After that enter in control and click on the enter key. 
  • Now, click on programs and features tab. 
  • You should then click on uninstall a program option. 
  • Followed by selecting uninstall/change tab, in order to uninstall QuickBooks
  • Perform the onscreen prompts to end the process. 
Uninstall QuickBooks

Method 6: Clear the browser cache and temporary files

Often the cache files might create issues in QuickBooks, especially slow and QuickBooks Freezing Problem. Thus, the user should try to clear browser cache and remove the access data which slow down the system. 

clean browser history or cache - QuickBooks Freezing Problem

Method 7: Use QuickBooks tool hub

  • For this, you need to download the QuickBooks tool hub
  • After that, save it on the system where you can easily find it. 
  • And then double-click on the QuickBookstoolhub.exe to run the program on the system. 
  • Now, perform the onscreen steps to install the tool. 
  • Once done with that, open it by double-clicking on the QuickBooks tool hub icon.
Using Quickbooks Tool hub to fix freezing problems

After performing the steps above, you can access various tools using the steps below:

Step 1: Use Clean Install tool from tool hub program
  • Head to the Installation Issues tab and select the Clean Install tool.
  • Now, open the QBcleaninstallutility.exe file.
  • And click on I accept when the license agreement.
  • Go for the QB version and then click on the Continue option.
  • Lastly, click on the OK button and then when you see QuickBooks is now ready for a clean install, please install it to the default directory.
Step 2: Run the QuickBooks Install Diagnostic tool to fix QuickBooks Freezing Problem
  • Select the QuickBooks install diagnostic tool from the installation issues tab in the QuickBooks tool hub. 
  • And then, run the QuickBooks install diagnostic tool. 
  • Wait for the tool to detect any issues and resolve them. 
  • Now, restart the system and make sure that the elements are updated correctly. 
Step 3: Run the QuickBooks File Doctor from the tool hub program
  • To run file doctor, please select the QuickBooks file doctor tool from the company file issues tab. 
  • After that hit the enter tab. 
  • Select the company file, by selecting browse. 
  • And check the network and file systems by clicking on the option. 
  • You should then hit the enter tab. 
  • And also type in the admin password and hit next. 
  • Let the scan complete.
  • Once the tool detects and eliminates the issues, make sure to restart QuickBooks Desktop.
Step 4: Use QuickBooks Database Server Manager
  • The user is first required to go for QuickBooks Database Server Manager from the Network Issues menu in the QuickBooks tool hub.
  • After that perform the onscreen steps and let the tool fix the issue. 

Method 8: Disable the input services

  • Under this process, press Windows + R and enter in MSC. 
  • After that, click on ok tab. 
  • Now, double-click the system input service. 
  • And then, click on the stop the service option. 
  • Now, double-click the input services and select the properties tab. 
  • Disable the start-up type and hit on the OK button.
  • Lastly, shut down the services menu and then reopen QuickBooks.
Disable the input services for windows - QuickBooks Freezing Problem

Method 9: Edit the DAT and DDF files

  • Here, firstly close the company files 
  • After that, search for the company directory and rename ‘DAT’ to ‘OldUserPRef.DAT.’
  • Now, delete each file with the DDF extension.
  • Open the company and click on confirm to save the payments from the same directory.
  • After that click on print to print successfully

To Conclude! 

We end this segment right here, with the hope that the information discussed above might be of some help in dealing with the QuickBooks Freezing Problem. On the contrary, if you are facing some issue in getting rid of the error or if you are getting the same error again and again even after performing the steps discussed above, then in that scenario, we recommend you connect with our QuickBooks Desktop tech support professionals. Give us a call at +1-888-510-9198 and we will provide you with instant support services. 

FAQs- QuickBooks Freezing Problem

What to do when QuickBooks Freezes?

When your QuickBooks software freezes try to check the internet connection. If there is any issue with the internet, then you can try restarting and fixing the issue. You can also disable other programs to fix the issue, if it is caused due to hindrance of any other program.

Why does QuickBooks keep freezing?

There are a couple of reasons due to which you can experience this issue:

  • QuickBooks trying to open too many files together.
  • You have a lot of applications open at the same time.
  • The system might not have enough memory to handle all the information.
  • Compatibility issue with other programs on the system can also cause such an error.

How do you unfreeze QuickBooks?

You can unfreeze QuickBooks using the steps below:

  1. Head to utilities from file menu
  2. Click on rebuild data and click on ok tab.
  3. Move to file menu and head to utilities and select verify data
  4. In the next step, you will be asked to rebuild now or view errors.
  5. Click on ok tab and QuickBooks freezing issue will not show up anymore.

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QuickBooks Student Discount 2023 – Educational Offers

QuickBooks Student Discount 2023 – Educational Offers

QuickBooks accounting software is often used by businesses for carrying out different accounting and bookkeeping activities. However, many students pursuing different courses based on accounting or various other finance subjects make use of this versatile software. To make it affordable for the students, Intuit offers certain student discount and offers. Thus, if you are a student and planning to purchase this software, then you should know a lot of things about QuickBooks Student Discount.

This article is going to brief you with the entire details about student discount in QuickBooks. For more information, make sure to read this post till the end or connect with our certified team professional team of QuickBooks Experts and they will guide you regarding student discount. For more information, dial +1-888-510-9198.

Signing up for QuickBooks Students discount

More About QuickBooks Student Discount & Educational Free Version

As a student, the income is zero and the expenses are high including lodging, study loans, etc. And an addition to these expenses can be a bit challenging. The QuickBooks student discount can be extremely valuable for those who might find buying QuickBooks a bit out of budget, due to high cost. Before you buy the software, it is essential to be sure which version you want for your studies. The reason behind this is that no two courses are same, this means that with the course the requirements might also vary. In case you are not sure, it is recommended to take assistance from professionals.

The students can either buy QuickBooks via online platforms or offline platforms. Buying QuickBooks desktop software from online portals might save time as well as money. Moreover, it is quite easy to use any online third-party service providers, as it would offer certain key elements that would ease everything for you.

As a student pursuing financial education, there are a few things to remember to opt for QuickBooks student discount. The students can ask their teacher or instructor about the discount. Or can also directly contact the store and get the information regarding the offers. To choose the best deal, make sure to compare the offers in hand. 

Software providers that offer QuickBooks educational/student discount

Certain software providers offer software discounts and educational discounts. Thus, it is suggested to check out these software providers. 

Student Discounts

This particular site usually offers discounts to students, teachers, and schools on different software for about twenty-five years. The price that they offer for QuickBooks Desktop Pro 2019 version is $199.99 and the same is for QuickBooks Desktop Premier 2019 version. Note that, it might fluctuate according to time and new releases. 

JourneyEd

Another option is to check out journeyEd, which is an online store that not only sells software, but also a variety of other things. This might include, music, videos, electronic accessories, tablets, mobile devices, etc. They further offer QuickBooks training materials, along with QuickBooks software. You can avail Student discount on QuickBooks Accountant 2019 academic version. This might cost you around $99.95. This is an ideal software for students, as it offers the features required by students.

What is Intuit Education Program?

Intuit, the developer of QuickBooks offers a QuickBooks edition for all students. Students are required to register for 5 months trial version for a discount, via the education program. Moreover, an eligible student will then be permitted to download the 5 months free trial version of QuickBooks from the official portal. This program is beneficial for both students and educators for advancing their tax, accounting, and other skills. Not just that, but the Intuit education program provides free one year subscription for the following software to students and educators-

Signing up for turbo tax
Turbotax student discounts

Eligibility Criteria for QuickBooks student discount?

Only the students fulfilling the below mandatory terms are eligible for this discount. 

  • One of the most important facts is that the student must be in an accredited primary or secondary school.
  • Moreover, should be in public or private university or college.
  • School district or board of education is also important.
  • The student should be of accredited public or private school offering full-time instruction for students in grades k-12.
  • Student should be of any public or private college or university including community college, junior college, or vocational school.

Variations in prices on QuickBooks student discount

There can be certain variations in pricing of the QuickBooks student discount, due to certain reasons listed below. Thus, make sure to keep these factors in mind.

Less features

One might get same application in different prices on the same platform, due to differences in the number of features. Thus, makes sure to check the features before you make an investment.

Old version

Old versions cost less in QuickBooks. You can choose the version which suits you. 

Pirated software

Often people might fool students with pirated software and provide them certain discounts. To avoid this, the students are suggested to view the customer reviews along with the downloading certificates before making a decision.

Precautions for Students

QuickBooks is not only great for businesses, but also it offers a good educational environment for students. Note that, online portals offer numerous special offers and coupon codes to make buying QuickBooks easier and more approachable for students. Also, just focusing on low prices is never a good practice for buying QuickBooks from any platform. In order to help students, certain offers and coupon codes are offered. Different online third-party service providers offer attractive schemes to students. The offer policies might be different depending upon every individual third-party structure, and so the students might face a variation in process and offers.

Not only that, but the students also might face piracy issues on some third-party providers. They should further consult professionals in order to fix these issues. We further recommend examining all the key factors of purchasing the software from any third-party application source. Moreover, students might face certain variations in prices due to version upgrading. This simply indicates that different versions or the latest ones might have a different price.

Also, identifying the less pricing reasons. You need to understand whether it is really an offer or just a degradation of pricing with the features. This further depends upon the reliability of third-party service providers. Further you need to keep a check on the support and customer service skills of the third party service that they are using in order to purchase the QuickBooks software.

QuickBooks version upgrading

Prominent Platforms for buying QuickBooks software

Often choosing the right platform might be difficult for the students to buy the software and this might end up in wrong decision making. Thus, it is suggested to keep a check on below pointers: 

Microsoft Products:

The Microsoft’s official portal with verified certificates and prices can be an ideal platform for the students to get QuickBooks software.

Intuit’s official portal

Intuit’s official portal is another of the trusted platforms, where one can directly and easily get QuickBooks accounting software.

Apple store

Students can easily get QuickBooks software on the Apple’s official portal.

Any of the above portals can be used to buy QuickBooks with student discount. However, keeping a check on features is recommended. 

How to Register for QuickBooks Desktop Student Trial?

Now that you know the necessary information, let us understand how to register for QuickBooks student trial. Well, if you’re a current student at an accredited US educational institution, you can register for a student trial of QuickBooks Desktop. You can unlock the license using the steps below: 

  • The very first step is to navigate to Intuit Education Program Website.
  • After that choose register option and then go for looking for QuickBooks desktop, under the Choose your software option.
Registering student discount
  • Pick students and then fill out the registration form.
  • Choose verify and continue and then the welcome to Intuit Education page will display.

Note that, if the welcome page doesn’t display, then you need to continue to the verification section. Otherwise, skip to activate QuickBooks desktop student trial.

Register QuickBooks Desktop student trial version

Installing steps for QuickBooks Desktop Student Trial

The below set of steps can help in installing QuickBooks desktop student trial:

  • The very first step is to open the email you received from Intuit verification and then choose the please click here to download.exe file.
  • Also note that in case the email is not received, then you can contact a professional.
  • Also, select the download option and close any open program, along with that select the setup_QuickBooks.exe
  • Hit yes to permit QuickBooks to make changes to the system.
  • After the download is complete, hit next on the Install Shield Wizard window.
  • Choose next and then review the license agreement.
  • Go for I accept the terms of the license agreement checkbox and then hit next tab.
  • Enter the license and product number provided in the email and then hit next.
  • Opt for the express and hit next and now, choose install, and select Open QuickBooks.
  • The last step is to hit on OK button.
Sign up for QuickBooks Online for Students

Sign up for QuickBooks Desktop for Students

Steps to Activate QuickBooks Desktop Student Trial

When you open up a company file in QuickBooks for the very first time, then you might be asked to activate it. This should be done within 30 days of installation. The steps to be performed to activate it are as follows:

  • Start with clicking on Activate
Activate QuickBooks Student Discount
  • Now, create a login or use an existing Intuit login.
  • In case you are having an existing Intuit Account, then you need to choose create account.
  • After that enter all the required information for the customer account (the required fields are shown with an asterisk *), and then hit the next tab.
Activating QuickBooks Student Discount
  • You will see a confirmation window. 
  • Where you will need to print the page or save it a PDF file for the records.

Conclusion!

Opting for QuickBooks student discount can make accessing QuickBooks software affordable for students. We believe, that the above set of steps might help the students understand student discounts and accessing the software with much ease. However, in case of any query or if the user requires our assistance at some point in time, then consulting our QuickBooks tech support team at +1-888-510-9198 is recommended. We are a team of certified QuickBooks professionals who work round the clock to provide immediate support and services. 

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How to Convert and Move Quicken to QuickBooks?

How to Convert and Move Quicken to QuickBooks?

Over the past few years, QuickBooks has evolved drastically, which makes it an ideal accounting software. It offers tons of features and functionalities. Many Quicken users look for different procedures that can be performed to move their data to QuickBooks. To make it easy, we are here with this segment, where we will be sharing the complete information related to moving your Quicken data to QuickBooks. There are two simple ways to switch and move your Quicken to QuickBooks desktop. One is to convert directly to QuickBooks desktop. Whereas, the other is using the Quicken converter to upgrade the file first.

how to move Quicken Data into QuickBooks Desktop


To understand the conversion process in detail, make sure to read this segment carefully. You can also get in touch with our certified QuickBooks team of professionals for any further queries at +1-888-510-9198 and they will ensure to assist you in the conversion process.

See also: How to Fix QuickBooks is Unable to Verify the Financial Institution Issue?

What makes QuickBooks better than Quicken?

There are a few major differences between Quicken and QuickBooks, let us have a look:

Quicken software is ideal for personal use, whereas QuickBooks is better for small and mid-sized businesses. Furthermore, Quicken can be used for seamlessly handling and managing rental property and QuickBooks is all about accounting and bookkeeping. Quicken is not cloud-supported, but QuickBooks is supported on the cloud.

Important things to consider

Before you head to the process, make sure to check out the below pointers.

  • One of the most important points to be noted here is that the process of file conversion from Quicken to QuickBooks can’t be reversed. Thus, be sure when performing the conversion steps.
  • Moreover, make sure to create a backup of the quicken data that is to be converted, as you might have to access this data in Quicken software.
  • Also, in case you have used Quicken software on Mac, then you will have to convert Quicken Mac files into Windows files first, as only Windows files of Quicken can be converted to QuickBooks.

You may also like: How to Set up folder and Windows Access Permissions to Share Company Files?

Steps to Convert Quicken Data into QuickBooks Desktop Data

The user can try performing the below set of steps to convert Quicken data into QuickBooks desktop.

Step 1: Make use of Quicken Converter

Quicken Converter tool

It is important to ensure that you are not having another version of it installed. In case you already have it installed on the system, then ascertain to uninstall Quicken Converter from the system and then download the right one below:
At first, download the version of the converter tool which matches the year version of QuickBooks Desktop:

Now, you can install and convert by using the steps below:

  • Start with, launching the downloaded Quicken converter and then hit Next.
launching quickenconverter.exe
  • Once done with that, select I accept the terms in the license agreement, and click on Next.
  • The user is then required to Start the installation of the Quicken converter also, select Next and hit Install.
  • Go for Launch Quicken converter and click on Finish.
  • After that go for I am transferring data from Quicken for Windows and also select to Get started.
  • The next step is to choose open a data file located on this system and then opt for the select File option.
  • Browse to opt for the Quicken file and then hit OK button.
  • Choose Convert it and also hit the OK button.
Convert from quicken to quickbooks
  • Lastly, click on save the new Quicken data file and choose Save, and also hit the Edit option.

Visit also: How to Troubleshoot QuickBooks Error Code 1603?

Step 2: Search For .QDF And Not .QFX

Along with creating a .QFX file, the tool also creates a .QDF file. This is the file that you want to convert, not .QFX. You need to head to the upgraded .QDF file in a folder named Q18Files or Q17Files, which is at the same location as your original Quicken file. The .QDF file might also have the same name as the original data file.

Step 3: Using the Conversion Utility to fix Quicken Data into QuickBooks Desktop

One can easily convert the Quicken file using the conversion utility in QuickBooks. The below stated steps can be of great assistance in this case.

  • At first, head to the File option and then choose Utilities.
  • Go for the convert option and select Quicken.
  • Now, select the Quicken file [.QDF] that you wish to Convert.
  • Also, click on Convert.
  • You will see a few steps for conversion utility all through the rest of the conversion. Make sure to perform them.
  • Note that you can also press the F1 key to access the help window in QuickBooks Desktop to get any further details related to the conversion utility. Or type convert from Quicken.
  • In case you have used the Quicken Conversion Tool you will see a folder on your desktop having the appropriate QDF file to use. The folder will be named as Q12Files or Q13Files.

Steps to Move your Quicken Data to QuickBooks Online

If you are a QuickBooks online user, then it should be noted that the steps to move data in QuickBooks online might differ from QuickBooks desktop. Thus, make sure to go through the below set of steps to successfully move the quicken data to QuickBooks online.

You may visit: How to tackle QuickBooks Error 1723?

Step 1: Export the Quicken Data in .csv format

  • The very first step is to export the Quicken data to a .csv file.
  • Followed by performing the steps to import to QuickBooks.

Step 2: Import the .csv File into QuickBooks

After saving the crucial Quicken data in the .csv file, it is recommended to import it to QuickBooks.

  • This can be done by signing in to your QuickBooks account.
  • Now, hit on Settings.
  • Within settings, go for the option to Import Data.
  • Now, select the list type to import.
  • Also, click on Browse.
  • Identify the .csv file you created in Step 1.
  • Select the file and click on Open.
  • Also, hit the Next tab.
  • The Map data page will show up on your screen.
  • Now, click on the dropdown menus for mapping the fields.
  • After that click on Next.
  • Double-check if all the entries are correct.
  • Click on the Import option for importing the file to QuickBooks Desktop.

Step 3: Connect to your financial institution

Here you are supposed to connect to your bank account via QuickBooks to group your transaction-related data.

To Conclude!

QuickBooks has proved itself in the past few years, and gradually almost every business is moving to QuickBooks, in order to manage the accounting and daily financial activities smoothly. Thus, reading the above set of steps and implementing them might help you in moving from Quicken to QuickBooks. However, if you are stuck at any point in time, or if you require any sort of assistance, then, in that case, consulting our QuickBooks tech support team at ++1-888-510-9198 is recommended. We are a team of certified QuickBooks professionals who work round the clock in providing immediate support services.

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How to fix “Scheduled Backups are not working in QuickBooks”?

How to fix “Scheduled Backups are not working in QuickBooks”?

Trying to schedule automatic backup but failed? Well, these days many QuickBooks users are facing issues when scheduling backups. Though the feature of scheduled backups in QuickBooks is one of most the easy ways to prevent data loss, at times, due to certain reasons the software might fail to do so. You might come across an error message that might state: ‘QuickBooks scheduled backup not working’ or Schedule backup does not run. There are a few fixes for this error, let us evaluate them one by one.

As this issue is associated with your company file, you can seek for professional guidance, to avoid any sort of data loss. Reach out to our QuickBooks ProAdvisor at +1-888-510-9198 and get instant and effective troubleshooting guidance without hampering your company file.

Here is how you can Backup your QuickBooks company file – Easy Steps 

What causes scheduled backup not working issue?

There are a few factors causing scheduled backup does not work error in QuickBooks. Here is a list of few common ones:

  • In case you have outdated QuickBooks desktop, then you can experience this error.
  • Also, if QuickBooks is not compatible with windows version you are using.
  • You can further come acorss this error if there are any damaged company file or data.
  • If there are improper scheduled backups set up.

Fix QuickBooks backup not working on windows error

You can try performing the below methods to get rid of scheduled backup failed issue in QuickBooks. Let us explore in detail:

Method 1: Download and Update QuickBooks Desktop to the latest release.

Follow the below instructions and quickly get the latest updates of your QuickBooks Desktop application:

  • Open QuickBooks and click on Help drop down.
Update QuickBooks Desktop to resolve QuickBooks Error
  • Select Update QuickBooks Desktop in order to update it.
  • Now go to the Update Now tab and choose Reset Update box for clearing the past updates.
Update now - QuickBooks scheduled backup does not work
  • Hit on the Get Updates to begin the downloading.
Update QuickBooks to the latest release
  • Restart the QuickBooks software after the download process is over.
  • Hit the Yes button when asked to install the new update that appears on your screen. 

Note: Latest version of QuickBooks is QuickBooks Desktop 2024!

Method 2: Run QuickBooks Verify and Rebuild Data Utility

  • Initially, open QuickBooks and head to the file tab.
  • You will then have to opt for Utilities and click on verify data option.
Verify data utility in QuickBooks - Scheduled backup failed error in QuickBooks
  • You will now have to choose the option that QB scan all the company files and data and further check for damage.
  • This will open a pop up sharing a message: Data has lost integrity. You will have to close the message and further click on the File tab again.
Your data has lost integrity - QuickBooks schedule backup error
  • Now, a window will appear asking you to backup company data on the desktop, where you will have to click on ok tab.
  • The tool will repair the damage in the company file.
  • Once you see a message stating rebuild has completed, click on ok tab and try to schedule automatic backups.

Also see: How to Open QBW File Without Using QuickBooks?

Method 3: Check Automatic Scheduled Backup Settings in QuickBooks

  • At first open the QuickBooks and Choose File menu.
  • Select Save Copy or Backup windows to open the workflow.
  • Go for the Backup option and hit the NEXT button.
  • If you haven’t set up the backup defaults, then click on Options to set the backup defaults (where you want to keep your local backup), Hit on the Next tab.
  • After that choose Change Location option or Use this location (as per your choice)
  • Click on the Next tab.
  • Then hit the Save it now and schedule future backups options or only schedule future backups. And again, click on Next tab
Schedule company file backup
  • Now select ‘Save backup copy automatically when I close my company file every (number) times’ box.
  • At last fill the number in the field provided and click Finish button. 
Set up QuickBooks Automatic backup - Scheduled backup failed error QuickBooks

Method 4: Run QuickBooks in Compatibility Mode for Windows version

  • In this process, you need to open the system and right click the QuickBooks icon on the desktop.
  • Click on properties tab
  • Look for the Compatibility tab and check and tick mark the Run this program in compatibility mode option.
Scheduled backup not working issue in QuickBooks
  • Now select your Windows version by clicking on the drop-down list.
  • Simply, click on Apply and then hit the OK tab.
  • Now, check if the problem still persists, hopefully, it’s not there.

IMPORTANT NOTE: Before running QuickBooks in Compatibility mode first you need to check the version of windows. So, to check the version of your Windows, press Windows + R at the same time on your keyboard, type Winver command in the Run box, and press Enter. This will show a popup with your windows version-related information. With the help of this process, it will make QuickBooks suitable to run for your Windows.
Even After performing all the above solutions, if in case QuickBooks automatic backup is still not working then you would want to reinstall the QuickBooks Desktop application using the QuickBooks Clean Install Tool.

Also Read: QuickBooks File Doctor Tool – Download, Install & Use

Method 5: Setup Windows OS to Windows 10

Set up windows OS to Windows 10

If automatic backup is not working, then you can change Configure to field to Windows 10. For this, you need to perform the steps below:

  • The very first step is to open the Task Scheduler in Windows 10.
  • Once done with that, click on Task Scheduler Library, in the Task Manager dialog box.
  • After that scroll down until you reach QuickBooks backup task and further right click on to choose the properties tab.
  • Access the task properties.
  • Search for the Configure for option in the section general.
  • Also, in the configure for: drop down list, pick Windows 10

Note that after changing Configure to setting to Windows 10 some users experience backup failure. Also, they might come across a message QBBackup.log file: QuickBooks encountered a problem attempting to backup C:\DATABASES\QB_XXXXXXX\XXXXXXX.qbw – Drive specified could not be accessed. Error ID 202: Last System Error: The computer cannot locate the specified path. This error can be fixed using Run Only When User is Logged in option under QuickBooks.

You can check this: How to Rectify QuickBooks Unable to Backup Company File Error?

Winding Up!

So, now we hope that you got to know what to do whenever the ‘QuickBooks Scheduled Backup not working’ issue occurs on your system. Also, all the above-mentioned solutions are quite informative and this article has a complete guide for resolving this error. But if in case your issue is still not resolved after following the above solutions, we advise you to reach out to an expert at QuickBooks error support center by simply dialing our helpline Number +1-888-510-9198 and they can provide you further assistance.  

 

FAQs Related to scheduled backup not working issue in QuickBooks

Why is QuickBooks not backing up?

You can experience QuickBooks not backing up error due to the unavailability of the storage device storing the backup file. This means that the external storage device creating backups for QuickBooks is no longer connected to the computer.

How do I schedule a QuickBooks backup?

You can automatically backup file in QuickBooks using the steps below:
1. Choose backup from the file menu.
2. Click on Schedule a backup tab.
3. Also, click on automatically backup when closing data file every box.
4. Once done with that enter the appropriate backup frequency.
5. Make proper selections in the QuickBooks backup windows
6. Lastly, click on ok tab.

How do I change backup settings in QuickBooks?

For this, you need to choose QuickBooks, and further opt for settings. You then have to click on backup and opt for backup preferences. Automatically backup company files.

How do I activate online backup in QuickBooks desktop?

You need to choose file menu and also hover over backup company and choose setup/activate online backup. Also, sign out in the intuit data protect window. Ensure that you sign in to IDP using the same credentials displayed like the email ID. Also click on ok tab.

 

See more Helpful Articles to read:

How to use GoPayment with QuickBooks Point of Sale?

Using Accounting Tools in QuickBooks Desktop Enterprise?

How to Fix QuickBooks Error Codes 3000, 3140, 3120, 3170 and 3180?

Got Unexpected Error 5 in Call to NetShareGetInfo for Path – Fix Now!

Got Unexpected Error 5 in Call to NetShareGetInfo for Path – Fix Now!

Did you see QuickBooks unexpected error 5 and don’t know what can be done? QuickBooks unexpected error 5 is often seen when the QuickBooks database service user is restricted from accessing the file location. It appears on the screen with a warning message QBW Error: “Got unexpected error 5 in call to NetShareGetInfo for Path. You can experience such issues due to invalid entries in the Windows registry or if there are system configuration issues. Other warning message associated with this error can be:

MessageDescription
Error:Encountered Unexpected Error 5 in call to NetShareGetInfo for path\\server\file.QBW
Error:An Unexpected Error Occurs “Intuit QuickBooks Enterprise Solutions: Contractor 16.0”: V26.0D R3 (M=1066, L=335, C=249, V=0 (0))

This error basically means that the software has experienced a severe application issue, and you can come across this issue when trying to save the company file. There can also be a bunch of factors triggering such errors, to learn what those are, along with the set of steps that can be performed to eliminate them, all you need to read this segment with much care. Or you can also get in touch with our QuickBooks Desktop tech support professionals at +1-888-510-9198 and take their assistance in eliminating the issue from its root cause.

Related Article: QuickBooks Point of Sale Unexpected Errors Resolution

What triggers Unexpected error 5 in call to NetShareGetInfo for path?

You can experience this QuickBooks got unexpected error 5 in call to NetShareGetInfo for path due to the following reasons:

  • Incorrect installation of QuickBooks desktop version can be a basic factor causing this issue. 
  • In case the system shuts down incorrectly or forced shutdown
  • Moreover, if the Windows user account in use doesn’t have enough rights. 
  • Or if the point of sale update’s shared download location is invalid. 
  • You can also experience this issue if there are invalid entries in the Windows registry. 
  • Or if the registry entry or system file are missing

Read This: Navigate QuickBooks Software in A Faster Way

Eliminate Unexpected error 5 in call to NetShareGetInfo for path

You can perform the bunch of methods listed below to get rid of such an error. Let us have a look:

Method 1: Download and install QuickBooks file doctor

Download and install QuickBooks file doctor to fix QuickBooks Unexpected Error 5
  • The user can download and install QuickBooks file doctor at the Intuit official website.
  • And then, perform the onscreen steps for installation. 
  • Now, run the tool. 
  • And let the tool check the files and folders in the system and correct the hosting settings accordingly.
QuickBooks file doctor
  • The user can now, access and control the system through the permission-level settings.
QuickBooks file doctor tool - Got unexpected error 5 in QuickBooks

Method 2: Re-create the user

  • Here, the user needs to head to the user and roles.
  • Now, create a new username for the new user.
  • After that, make a new password and confirm it.
Create a username for a new user - Unexpected error 5 in QuickBooks
  • Establish the roles for the user and click on the OK tab.

See This also: Make a Smart Move By using QuickBooks Online Mobile App

Method 3: Turn off the user account control in Windows

Turning off UAC in windows can help in fixing the issue to a certain extent. Let us go through the steps involved in the process:

  • Under this process, press the Windows + R keys to open the run Window.
  • And then, enter the control panel and hit the OK button.
  • Choose the user accounts and go for user accounts (classic view).
UAC in QuickBooks - got unexpected error 5 in call to netsharegetinfo for path
  • After that choose the change user account control settings. 
  • In case you see any prompts by UAC, choose Yes to continue.
  • After that, move the slider to set it to never notify. 
  • And click on OK to turn UAC OFF.
  • You can also set to always notify and go for OK to turn UAC ON (If prompted, select Yes to continue).
Turn off the user account control in Windows
  • The last step is to choose to reboot the system.

 Method 4: Remove the user to fix Unexpected error 5 in call to NetShareGetInfo for path

  • Start with launching the company tab on the QuickBooks desktop and choose the users.
  • Go for the set-up users and roles.
got unexpected error 5 in call to netsharegetinfo for path
  • And select the user in the user list.
  • The user now needs to select OK for confirmation.

Method 5: Update QuickBooks point of sale (POS)

Updating QuickBooks POS can help you terminate Got unexpected error 5 in call to NetShareGetInfo for path error successfully. The steps you need to perform are:

  • Here, you need to sign into the point-of-sale system as an admin.
  • After that, navigate to the help menu and then hover over software update. 
  • Now, choose updater preference.
  • And go for the general tab.
  • Also, select automatically download updates. 
  • And hit on notify me to get the notification related to new updates when they are available.
Got unexpected error 5 in call to netsharegetinfo for path
  • Lastly, choose OK when done.
  • The software will automatically download and install the latest updates when they’re available.

You may also Like this: Upgrade or Convert Your Company File to a New QuickBooks Desktop Version

Method 6: Provide file share access

Got unexpected error 5 in call to NetShareGetInfo for path? This is possible, due to disabled file sharing for the company files. The user needs to perform the below steps to fix this issue successfully:

Provide file share access to resolve QuickBooks Unexpected Error 5
  • For this process, you need to launch the file explorer and right-click on the folder having the file.
  • Now, go for the properties and sharing tab.
Sharing tab- got unexpected error 5 in call to netsharegetinfo for path
  • And, opt for partial or full sharing according to the business requirements.
  • Lastly, choose to apply and hit the OK button.

Method 7: Install the Reimage Repair Tool

You can make use of the reimage repair tool to eliminate “got unexpected error 5 in call to NetShareGetInfo” if none of the above steps helped. The procedure to install and use reimage repair tool is as follows:

Install the Reimage Repair Tool
  • For this, you need to download the reimage repair tool.
  • After that save this tool on the desktop.
  • Head to the file location
  • And press yes when the prompt displays on the screen.
Reimage repair tool
  • Start the automatic scan, and unmark the checkbox.
  • Choose install to scan tool automatically.
  • Start the repair process.
  • Lastly, reboot the QuickBooks software.

See Also: How to Fix QuickBooks Error Code C=88?

Method 8: Reinstall QuickBooks Desktop

In case an unexpected error has occurred in QuickBooks, you can try fixing it by reinstalling QuickBooks. The steps involved in the reinstallation process are as follows:

Reinstall Your QuickBooks Desktop
  • The below process requires you to press the Windows tab and R tab to open run box and look for appwiz.cpl 
appwiz.cpl - got unexpected error 5 in call to netsharegetinfo for path
  • And then, locate and double-click on QuickBooks to remove it and all of its features from the device. 
  • After that, return to the QuickBooks website to download the desktop application again. 
  • Make sure you are downloading the correct version of the application and perform the steps to reinstall the application. 

Also Read: QuickBooks Desktop 2023 – Pricing, features, and Download

Conclusion!

Towards the end of this segment, we believe that the information shared in above might be of great assistance in eliminating the Status code 5 or system error 5 access denied from its root cause. However, if you continue to face the unexpected error, then in that scenario consulting our QuickBooks tech support team at +1-888-510-9198 is recommended. We are a team of certified QuickBooks professionals who work round the clock in providing immediate support and assistance. Feel free to share your queries and requirements with our team. 

FAQs Related to QuickBooks got unexpected error 5 in call to NetShareGetInfo for path

Got unexpected error 5 in call to NetShareGetInfo for path. What to do?

System error 5 occur if the installation of QuickBooks is incorrect. Or the system shuts down forcibly. You can fix it using the steps below:
1. Recreating user file.
2. Also, creating new user.
3. Using QuickBooks file doctor tool.
4. Further, giving file share access

What is error code 5 in NetShareGetInfo?

This error is basically an unexpected error that can be seen when the installation of QuickBooks itself is incorrect. Or if there are invalid entries in Windows registry.

How do I fix QuickBooks Unexpected error 5?

You can try fixing QuickBooks got unexpected error 5 in call to NetShareGetInfo for path by updating QuickBooks point of sale to the latest release or turning off User account control in windows. Moreover, another fixation for the same can be to run QuickBooks file doctor tool.

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