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How to Fix QuickBooks Banking Error 102?

How to Fix QuickBooks Banking Error 102?

QuickBooks, the world’s leading accounting software is instrumental in putting small and mid-sized business owners, entrepreneurs and accountants close to their business goals. Though it’s an innovative software, it’s not entirely free from errors. One error that as a user you may receive is “QuickBooks Banking Error 102”.

This error may occur when your bank’s website has some technical glitches, website maintenance is going on, or a server has some issue in transferring data between website of the bank and QBO. If you are facing this error, these following tips may help you. If you want quick resolution of any QuickBooks Issue then you can contact our QuickBooks error support team that remains active 24/7. Give us a call at +1-844-405-0907, and get answers to all your queries immediately.

See Also: How to Fix QuickBooks Web Connector Error QBWC1085?

What is QuickBooks Banking Error 102?

QuickBooks banking error 102 is basically an error that can be seen when there is an issue in connecting to the bank’s website or if the bank’s server is undergoing some maintenance. Such an error further prevents QuickBooks from downloading or uploading transactions and can further be seen when you try to connect to the bank account from within QuickBooks. When such an error occurs, it displays a warning message on the screen stating: Online banking connection has been interrupted. It can be a bit annoying for the user to tackle. Thus, here in this article, we have tried to dig in the complete information related to the banking error 102.

What leads to QuickBooks banking error 102?

There are a couple of reasons triggering this banking error in QuickBooks. This include:

  • Issues in connecting to the internet.
  • Furthermore, any failure of the network equipment can trigger such an error.
  • Not just that, bank website undergoing maintenance can trigger such issue.
  • You can further experience similar issue if you are using outdated version of QuickBooks.
  • Or if the login credentials you entered in QuickBooks doesn’t match the information provided by the bank.

You can’t skip this: How to Fix QuickBooks Error Code 6123, 0?

Steps to Resolve QuickBooks Error code 102?

Here are some suggestions to resolve the banking error 102.

Tip 1: Check if Your QuickBooks Online Requires Account Updates

If there is no maintains sign on your bank’s or credit card’s site or any other issue you can find out, you should manually update your account details in QuickBooks Online. There will be an update button at the top right-hand corner. Click the button and it will provide you with more information with updates. You should try to run at least three manual updates at the hours that aren’t supposed to be busy for the bank website.

Manual updates:

Not all accounts are automatic. Some may demand manual updates. In such a case, you will be informed in connection interview. While, in case of an auto update, if you don’t see the current days details after an auto update, you will have to update your information manually.

  • Go to the “Menu” at the left corner of your screen and select “Banking.
  • Select “clear unwanted accounts” if you wish to update only selected accounts.
  • Choose “Update now.
  • Provide your “MFA (Multi-factor Authentication)” upon being prompted and select “Continue” to update the details.

One manual update will have you covered for 90 days. A new listing mentioned in those 90 days will be downloaded. Doing this will ensure that even if you require to leave the days between updates, despite you will get the most updated information even if your account is connected to your bank account.

Read Also: What is the Best Ways to Fix QuickBooks Error QBW32.exe?

Tip 2: Check if your Account Details are Accurate

Try to login to your bank’s account using the URL provided by your bank with online banking. In case you fail to connect to your bank, follow the given six steps. Check out the below mention details adding your bank accounts to download and fix transactions in QB Online – The banking error 102 might be caused because you are not able to connect to your bank.

Steps to connect to your bank account in QBO

Here is how you can connect to your bank Account in QuickBooks Online:

  • Go to the “Menu” at the left corner and select “Banking.
  • In case you are linking to a bank for the first time, go to “Search” and see if the name of your bank is there.
  • If you are already linked to a bank, click “Add Account” and find the name of your bank.
  • Choose your bank from the list.
  • For the website of your bank, put in your “User ID/Login ID” and Password
  • Click “Continue”.
  • If needed by your bank, furnish the added security verification steps, and click “Connect securely”.
  • Click on the symbol of the bank to the left of your account to connect it and from drop-down menu, select your bank type or credit card account. In case you do not have an existing account, you will find an option “Add + new” to make a new account.
  • After you join your account for the first time, QuickBooks software will download online transactions for last 90 days and also your banking and cc transactions overnight. Transactions can also be downloaded for less number of days.
  • Select “Connect”. It may take a couple of minutes or longer.
  • Once the download is complete, you will automatically go back to the banking page. Next, the “Review” tab will consist of transactions that were downloaded from your bank or financial institution. You can review, classify and accept the transaction in QuickBooks.

In case your bank is not listed, or you fail to connect or the data you require in older than 90 days, you will have contact your bank or download transaction from the site of your bank and then upload them to your QuickBooks.

Tip 3: Read all Account Information or Notifications

If you can login successfully, read messages, notifications or warning that you may have received from your bank. This may tell you what is not working properly. Furthermore, you should able to check your account summary, history, and transactions with ease.

Also see: Ways to troubleshoot QuickBooks error 6177

Tip 4: Let the bank take action

In case you are still receiving the error, you should wait for your bank to work on it. They may be trying to fix any probable issue with your server. Give your bank at least 24 hours to work on it.

Tip 5: Check if Your Account is New to the Bank

You may also get the banking error if you have recently opened your account, or that is new to the bank or credit card. Please note that some new accounts do not function with online banking. In this case, you should contact your bank/credit card provider for more details.

Tip 6: Set it to Update Itself Automatically

In case QuickBooks fails to update from a bank account, then it will try to perform the same update five additional times throughout the next five hours. You can monitor the updates using the steps below:

  • Access banking from the left sidebar.
  • After that, look for the option to update in the upper right corner.
  • You will then see the last updated time and date.
  • Now, perform a manual update.
  • Followed by, access banking again.
  • To only update the accounts you wish to, select clear unwanted accounts.
  • Select now available update option.
  • And further, enter your MFA info and head to the software upgrade by clicking on the continue tab.
  • For the next 90 days, you can count on your updates to be complete.

You may also read: How to Fix QuickBooks Error 1904?

Winding Up

If the error still exists, you can call our round the clock available QuickBooks online support team at +1-844-405-0907 and speak to our experts. We will fix the QuickBooks banking error 102 as well as any other QB related issue for you in the least possible time.


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FAQs Related to QuickBooks banking error 102

What is error 102 in QuickBooks?

QuickBooks banking error 102 indicates that there is some issue with the bank website, either it is a maintenance issue or some connectivity error. The server can have issues when transferring data between the bank and QBO application.

How do I fix a bank error in QuickBooks?

To fix a banking error in QuickBooks:
1. Go to bookkeeping and select transactions.
2. Choose bank transactions and select the title for the bank account.
3. You now have to choose edit icon.
4. And further select edit sign-in info.
5. Further, update your info when needed.

How do I fix error 102 in QuickBooks?

You can fix 102 error in QuickBooks by either manually updating the bank connection or by checking bank or credit card’s website and check if everything is working fine.

How to Fix QuickBooks Banking Error 9999?

How to Fix QuickBooks Banking Error 9999?

Over the past few years QuickBooks has become one of the most trusted accounting software in the world. Right from small and medium businesses to accountants to even individuals are using this software as it comes with many perks. Packed with powerful features, this accounting program can handle bookkeeping, payroll, manage sales and finances and also helps with inventory. This software also helps in tracking payments and finances. Even after being the best accounting program, it does have problems. In this article, we are going to share the complete details about QuickBooks banking error 9999, to help you culminate such issue successfully. However, if you are seeking for any sort of professional guidance, you can reach out to our technical support team at +1-844-405-0907, and our certified ProAdvisors will answer all your queries.

See Also: How to Troubleshoot QuickBooks Error 7149?

What is QuickBooks Banking Error 9999?

Many a times, QuickBooks face error and of such common issue that users face is banking Error 9999. Error 9999 is a script error that can block your internet connection of your bank and QuickBooks Online. When this error happens the system hangs, responds slowly or just stops working. This situation can really affect the business operations.

QuickBooks banking error 102 happens when you try to update your bank information. The best thing is that when this issue comes up you can report the error by yourself or seek advice from QuickBooks online support professionals.

You might see the following error messages on your desktop screen:

Error Message: “Sorry, we can’t update your account. Please try updating again later. (9999)”


Error code 9999 – Can’t update

QuickBooks banking error 9999

To Report Regarding the Error 9999, you have following options

All about reporting regarding Banking error 9999.

  • On the banking transaction screen, you have to click on the “Report” Issue which is there on the error.
  • Provide your “Registered name” as well as “Email address” and then click on “Submit“.
  • You will get a response within 10 working days.

Read Also: How to Fix QuickBooks Error 1334?

What causes QuickBooks Banking error code 9999?

There are a bunch of factors that trigger QuickBooks banking error 9999. Let us have a look:

  • The link between the bank and the Server is too slow, as a result of poor internet connection.
  • Or in case there is any antivirus or firewall application hindering the connection between the QuickBooks server and the bank’s website.
  • Excessive browser cache files can trigger such an error.
  • If the windows firewall is blocking the bank website
  • Moreover, some issues with the bank’s end can trigger such an error.
  • QuickBooks files mistakenly deleted can trigger such an error.

Fixing QuickBooks Banking Error 9999

There are a bunch of solutions that you can try to perform one by one to fix the banking error 9999 in QuickBooks. Let us explore each of the methods one by one:

Method 1: Clear Browser’s Cache Files

Clear browsing data - Error code 9999

For Google Chrome

  • You can launch Google Chrome and head to settings tab and click on clear browsing data.
  • Move to cached images and files option
  • Also, click on clear data tab
  • Furthermore, the cache files will be deleted

For Firefox

  • Enter About: preference#privacy in the address bar and click on enter tab
  • Further, select the clear recent history tab
  • Followed by clicking on clear now and select cache from the list

For Internet Explorer

  • Click on ctrl + shift + delete tab
  • You now have to head to the temporary internet files and website files from the delete browsing history page.
  • Furthermore, click on delete tab

Also Read: QuickBooks – Application with Revoked Certificate

Method 2: Use System file checker

You can check your system files with windows system file checker. The command prompt window can be used using the below steps to complete the operation.

Use System file checker - Error code 9999
  • You need to first click on windows key
  • Now, in the search bar and enter command
  • Furthermore, select run as admin by right clicking the command prompt tab
  • Type the following command in the command prompt: SFC/Scannow
  • Click on enter tab.
  • You can restart the computer
  • And later on check if the issue is fixed or not

Method 3: Repair the registry files

Use registry editor - banking error 9999

Windows registry can be extremely essential for running various functions. It is crucial to fix any damaged windows registry files at the earliest. The steps below can help in fixing the registry files successfully:

  • The very first step is to select the start menu
  • After that enter command in the search box.
  • Press ctrl + shift and click on enter tab
  • If asked, click on yes
  • You now have to enter regedit
  • And further click on enter tab.
  • You will then have to right click teh key associated with the issue in teh registry editor
  • Also, proceed to the file menu.
  • Hit the export tab
  • The backup key should now be saved in the folder
  • Choose selected branch in the export range
  • And click on save tab
  • Ascertain that the .reg file extension is used to save the file
  • Make a backup of the registry entry and check if the issue is rectified.

You might also find this helpful: What are the Best Ways to Fix QuickBooks Error QBW32.exe?

Method 4: Update bank account

In case you update the bank account a few times, then the error can be fixed. In order to update the bank, perform the steps below:

running a manual update on your bank account
  • You can launch QuickBooks online and perform the steps below to select banking option
  • Further, select the update tab.
  • And further repeat the same action number of times

Method 5: Disconnect and reconnect the bank account

Disconnect and reconnect bank account
  • Under this process, you need to select the banking tab
  • Click on edit tab next to the account you want to disconnect from
  • Select the disconnect this account option from the account window
  • Further, click on save and close
  • Perform the onscreen steps
  • Also, click on the add account under the bank tab
  • You now have to enter the bank account login information and select continue
  • Click on the bank option after selecting securely connect
  • And further select the account from the account type
  • Select a credit card or bank account
  • The last step is to click on add new and click on connect.

Also Read: How to Troubleshoot the QuickBooks Error Code 6069?

Winding Up!

By following these simple steps if still the issue doesn’t get resolved then worry not seek assistance from the QuickBooks Error Support Helpline Number at +1-844-405-0907. You will get an instant solution as well as some advice on how to avoid such errors in the near future.


FAQs related to QuickBooks banking error 9999

How do I fix QuickBooks Error 9999 in online banking?

You can perform the below steps to fix the online banking error 9999″
1. The first step is to click on updates tab and run it three times to see the results
2. Clear cache
3. Disconnect and reconnect the feed
4. When you disconnect the feed there shouldn’t be any transaction listed in the list.

What is QuickBooks error 9999?

Error 9999 is a script error that causes interruption between the connection of your bank and QuickBooks Online (QBO). You can bring in your transactions through WebConnect.

How do I fix a bank error in QuickBooks?

You can sign in to QuickBooks online and head to bookkeeping and choose transactions and further select the bank transactions. Choose the blue blank square for the account you want to update. Go for edit tab in the bank account you want to update.


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Fix QuickBooks Banking Errors 103 and 310

QuickBooks Banking Error 102 and its Solutions

How to Troubleshoot QuickBooks Error 108?

How to Troubleshoot QuickBooks Error 108?

QuickBooks accounting software offers numerous tools and features to the users for managing accounts and other business operations. This accounting software involves numerous codes and algorithms, and this makes it prone to errors can glitches. These can be encountered while managing their bank account in QuickBooks Online. The errors can occur due to technical issues or due to some faults at the banking end. It is not uncommon that QuickBooks users encounter technical glitches, and look for technical assistance to get rid of such errors. One such banking error is QuickBooks Error 108. If you are also facing such error, then this article might be helpful to get rid of this error.

We have come up with this article, with an aim to troubleshoot this error and also find out the real causes behind the same. Thus, if you want to explore the troubleshooting steps, then stay tuned to the article until the end. However, you can contact our QuickBooks online support team anytime to save your time and effort.

Related Article: How to Fix QuickBooks Error 6000, 301?

What Leads to QuickBooks Error 108?

You can bump into QuickBooks error code 108 due to a handful of reasons. Let us evaluate each of the reasons one by one:

  • In case the bank generates any kind of message requiring the user’s action.
  • Or in case the problem in logging in into the bank account arises due to various reasons just like, invalid username or password.
  • Another reason can be if the user is unable to smoothly connect with the bank server.
  • Any kind of issue with the bank server might lead to such an error.
  • Lastly, in case the user has installed more than one version of QuickBooks.

How to Identify QB Error 108?

To identify the error, you can make a note of the symptoms that might appear such as:

  • The first symptom can be an error message displayed on the screen.
  • The next symptom can be that the user is unable to work on QuickBooks.
  • Or the QuickBooks program window crashes.
  • Also, in case the PC becomes sluggish.

See Also: How to Fix QuickBooks Error 6000 77?

Methods to Resolve QuickBooks Error Code 108

Well, after exploring the symptoms and causes, it is now time to learn the quick fixes to Error 108. Let us have a look at the methods one by one:

Solution 1- Disable the Pop-up blockers

Disable the pop-up blocker - QuickBooks banking error 108
  • The first step is to ‘login into the website‘ of the bank or financial institution.
  • Now, go through all the notifications or messages. In case the user is unable to read the messages, then the pop-up blocker might be the reason. Thus, disable it and then also check the messages.
  • The next step is to act on the messages or dismiss them.
  • Once done with the above steps, the user is required to ‘visit QuickBooks Online‘.
  • Moving ahead, the user should visit the menu on the left side and then select the ‘Banking‘ option.
  • Now, the user is required to tap on ‘Update‘ on the Banking page.
  • Lastly, the user is required to check if Error 108 QuickBooks is appearing.

Solution 2- Checking the Firewall settings

Windows firewall - QuickBooks error 108
  • To begin with, login to the computer as an administrator.
  • The user is required to ensure that he/she is using the latest version of QuickBooks and also make sure it is up to date.
  • The next step is to verify the Firewall settings, to ensure that it doesn’t block access to QuickBooks company file.
  • Now moving forward, check the internet security settings.

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Solution 3 – Run system file checker

  • The first step is to click on the ‘Start menu’, followed by typing ‘Command’ in the search bar.
  • Once done with that, the user is required to press ‘Ctrl’ and ‘Shift’ keys simultaneously, and then tap on ‘Enter‘.
  • Now, the user will see a permission dialog box, for which they have to click on ‘Yes‘.
  • Moving ahead, the user will see a black box that will appear with a blinking cursor.
  • After that, the user needs to type ‘SFC/scannow‘ and then tap on the ‘Enter‘ tab.
Type sfc scannow - QuickBooks error 108
  • Once done with the above steps, the ‘System File Checker‘ will commence the scanning process.
  • The last step is to follow the on-screen instructions in order to proceed further.

Solution 4 – Install Windows updates

Update the Windows 10 (Check for updates)
  • The first step is to click on the ‘Start‘ button.
  • Now, type ‘Update‘ in the search bar.
  • Moving ahead, the user will encounter a ‘Windows Update dialog box‘ on the screen.
  • The last step for this process is to click on the ‘Install Updates‘ option, if any of the updates are available.

Solution 5 – Log in to your bank account

  • To start with the solution, log in‘ the bank’s website.
  • After that, look for the ‘KB details‘ in the download transactions.
  • Lastly, by holding the ‘Ctrl key’, enable and run the pop-up blocker.

Solution 6: Checking for the Financial Institution’s Notification

Update transactions - QuickBooks error 108
  • The very first step is to sign into the online banking account from the browser
  • Once done with that, check your bank’s notifications for any that require immediate action.
  • The next step is to clear notifications that don’t need to be addressed.
  • After that, open QuickBooks Online after signing out of your online banking account.
  • And then, from the left side panel of QuickBooks Online, go for Banking.
  • And click on the Update button on the Banking tab.

You may also read: How to Fix QuickBooks Error 6190 and 816?


The above-discussed are the five of the solutions that can be used to do away with the QuickBooks Error code 108. The QuickBooks user can prefer any of the methods and resolve the error. However, in case any problem arises, or if the user is unable to tackle the error even after following the above-enumerated methods, then he/she can consult with our QuickBooks error support technical experts. You can simply dial our toll-free number­­­­­­­­­­­­­­ .i.e. +1-844-405-0907, and our QuickBooks Support team will be there to assist you in a single call.


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What is code 108 in QuickBooks?

QuickBooks error code 108 often indicates that there’s a message from your bank or credit card on their website. Messages, especially ones about updates, can block the connection to QuickBooks. You can experience this issue if the system files are corrupt.

How do I fix error 108 in QuickBooks?

Try fixing the QuickBooks error code 108 using the steps below:
·         Check for known issues.
·         You can also verify the bank or credit card’s website status
·         Review the messages on your bank or credit card’s website.
·         Another step you can perform is to clear the browser cache

How do I fix a reconciliation error in QuickBooks?

To fix the reconciliation discrepancy, try performing the steps below:
·         Start by backing up the QuickBooks company file.
·         After that, head to the banking menu and select reconcile.
·         You now have to choose undo last reconciliation.
·         When asked to, choose continue tab and click on ok.
·         Lastly, close reconciliation and open it again to check if it resolves the issue or not.

How to Fix QuickBooks Banking Error 103 or 310?

How to Fix QuickBooks Banking Error 103 or 310?

QuickBooks online has marked its presence in the accounting and bookkeeping market in the past few years. However, just like the other accounting software, QuickBooks is prone to certain error, and one such error that we are going to elaborate today is the QuickBooks banking error 103. Banking Error 103 and 310 are very common QuickBooks errors. The banking error 103 means that the login credentials that have been entered in the QuickBooks Online are not accepted by the financial institution’s website. While error 310 is when the login request is stopped till the users update the sign in information in QuickBooks Online so that the bank cannot lock the account access.

In case you are also experiencing similar error, then reading this segment right here will help. Just in case you require any sort of assistance, then in that case contacting our tech support team at +1-844-405-0907, and we will provide you with instant support services.

What is QuickBooks error 103?

Before we dig in deep, it is important to get a grip on to the QuickBooks error code 103 and 310. QuickBooks error 103 usually takes place when you sign-in to QuickBooks online and the details you mention doesn’t match with the one on the website of the financial institution. This particular error states that QuickBooks is no longer accepting your login request. It further indicates that the login process is paused as the user is updating their login details with QuickBooks online version which also restricts the bank to lockout the account access. To prevent the bank locking your access to the bank, then you need to update the login information in QuickBooks online.

See Also: How to Fix QuickBooks Error 6000?

Fixing QuickBooks Banking Errors 103 and 310 Like a Professional

Below are the solution steps for Banking error codes 103 and 310. Follow every steps in serial in order to resolve these errors in systematic way.

Solution 1:

  • First click on the Verify your Credentials link which is shown within the error message. In a different window will open for the bank’s website where users can re-enter their login credentials. Do not auto-fill the entries, instead manually type the username and password.
  • Then log out of the bank’s website.
  • After this come back to QuickBooks Online and again enter the same username as well as password in the same format needed in the bank.
  • Now Click on Update Sign-in Info.

Note: In case the users cannot see the link verify your Credentials, then try updating the account within QuickBooks Online.

  • On the upper right corner,
  • Click on the Update button.
  • Run at least three updates during the non-peak hours.
  • Users should make sure that they are connected to the correct URL of the bank account otherwise when they click on Verify your Credentials link the bank website might not come or they will not be able to successful log into their account. The users can also try to verify the bank connection by finding the bank’s login web page URL or the URL after they log into their bank accounts.
  • Try finding for the bank using the URL used outside of QuickBooks Online so as to login to the bank account and once you get it copy it.
    • In case users are not successful, they can find the banks using the URL after having logged into their account. However, few extensions like the slash (/) needs to be removed from the URL. This will help in finding the correct website.

Read Also: How to Resolve Error 176103 in QuickBooks POS?

Solution 2:

Important: To solve error 310, users should verify if the username and the password that they are using are accepted by the bank website.

Follow these given steps:

  • From the left menu select Banking.
  • Click on the Pencil icon for the account.
  • Click on the Edit Sign-in info.
  • Then click on the hyperlink for the bank’s website which is at the top of the
  • After this a new window will open for bank’s website. Users should ensure that they are able to access their accounts via this site and they also have to confirm that they can find account details without any error.

Note: In case the login information is accepted then the account needs to be manually updated. If the problem still persists and the error 103 and 310 doesn’t get fixed seek help from customer care using the below mentioned information.

  • Name of the financial institution being used.
  • The bank name that is being selected during the set-up of the account.
  • The website link that is used to connect to the users bank outside of QuickBooks Online and once successfully logged in the URL of that.
  • The type of account being connected to like business, personal, cash, management etc.
  • The error code which is being displayed: 103 or 310.

See this also: How to Fix QuickBooks Install Error Code 1722?

More Information

Many of the banks need the users to sign-in with a special access instead of the common password. In that case, users should check it with their respective bank if they are using the right credential. In case the issue is not solved then seek help from customer care service providers.

For US only: Key Bank Customers

In case users get these errors, they have to log into the account from the bank’s site and ensure that the option to allow third party is selected.

(Self-Service Tab > Security Center)

Key Bank accounts may also have the following path to allow third-party access: login > User Profile > Third Party Access > select phone to authenticate (MFA)

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Winding Up!

These steps help you to connect and disconnect required number of bank accounts with QuickBooks. However, if you still have any problem or have any query, you can contact our QuickBooks online support team at +1-844-405-0907 to get the best solution of your problems. Our support lines remains active 24/7 to help you.

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Fixation of QuickBooks Error Code 9997 – Troubleshooting Steps

Fixation of QuickBooks Error Code 9997 – Troubleshooting Steps

QuickBooks is robust accounting & bookkeeping software that comprises of a wide variety of features which help business owner and accountants in completing many necessary business-related activities such as making payments, creating and sending invoices for future payments, and recording financial transactions etc. One of the basic pitfalls of QuickBooks is that it is prone to certain errors. In this piece of writing, we are going to discuss about the QuickBooks error code 9997. To learn further, continue reading this segment carefully.

You can also connect with our tech support team for any further technical assistance. Give us a call at 1-844-405-0907, and our team will provide you with immediate technical support services.

What is QuickBooks error 9997 and why it occurs?

When QuickBooks Error code 9997 appears, QuickBooks Online fails to connect with your bank to display the latest transactions. It is a common scripting error and can sometimes be fixed by just clearing cache and cookies from the internet browsing history. This error code can also be fixed by updating bank feeds manually, by clicking on the Update while logging-in using a Private or Incognito window in your preferred browser. It can further be eliminated by deleing the browser cache and removing any temporary files. You can continue reading this piece for further information related to this error.

What triggers QuickBooks error code 9997?

There are a bunch of factors triggering such an error, which we have tried to elaborate below. Let us have a look:

  • Poor internet connectivity or frequent disruptions in the internet connection can trigger such an error.
  • Another possible trigger can be accumulation of excessive junk and temporary files.
  • One might come across similar issue if the software might be unable to get access to the financial institution.
  • Any sort of virus intrusion in the computer system can trigger this issue.

Signs of QuickBooks error code 9997

QuickBooks users can identify such an error using the below signs of QuickBooks error code 9997:

  • One of basic signs can be the error warning message itself
  • Another symptom can be if the user is unable to access the transactions via QuickBooks online
  • The system responds extremely slowly than its normal speed
  • Repeated freezing and crashing of QuickBooks software

Read Also: How to Fix Banking Error 9995 in QuickBooks Online?

How to Resolve the QuickBooks Error 9997?

Perform the following troubleshooting steps to resolve the QuickBooks Error 9997:

Solution 1: Using Incognito tab to access QuickBooks online

  • Open “Incognito” tab or “In Private” browsing window to log-in to QuickBooks Online
  • Next, click the “Banking” icon
  • Tap the “Edit Pencil”
  • Click the “Edit sign-in info” icon
incognito window- error  code 9997
  • Re-enter the banking details
  • Refresh the connection by clicking the “Save” & “Update” tab
  • Click the “Review” tab

See Also: How to Fix QuickBooks Error Code 6177, 0?

Solution 2: Uninstall QuickBooks

  • The first step to fix this error is to ensure if the Windows OS in your system is updated or not! If all the components are not updated, then this arrangement can cause QuickBooks issues
  • Remove the system security software (if you installed any security software recently)
  • Turn the firewall “OFF” if it’s “ON”
  • When the troubleshooting process is in progress, ensure that multiple applications are not running
  • In case, the application was working previously with the security, check if the security is updated
  • Remove all the recently installed programs from “Programs” > “Uninstall a Program”

Solution 3: Change QB file extension

  • If the error message is associated with file extension of QuickBooks Company file, then change the QB file extension and save as the company file and see if that fixes the issue
  • Check if you are able to open the QuickBooks Company Files on other systems
  • If the company file is not updated, then Re-install the QuickBooks software
  • Save the “QuickBooks for Macintosh” in Mac and not the Windows Operating System or vice versa
  • Before opening the QuickBooks Company file, run an updated antivirus update

Read Also: Fix Error: Could not connect to the email server

Solution 4: Restore company file

  • Open QuickBooks
  • After that select and open the QuickBooks file
  • After that click on the “Open or Restore Company” tab
Open or restore an existing company - Screenshot
  • Choose the “Restore a backup copy” icon and then hit on the “Next” button
  • Select the “Local Backup” icon & then hit onto the “Next” button
Local Backup option - Screenshot
  • In the drop-down menu, choose the location of Company file backup
  • Choose the backup file in the .qbb extension
  • Tap the “Open” tab followed by the “Next” button
  • In the drop-down menu, go to the “Save-in” option and then browse your preferred location to restore the Backup QuickBooks file.
  • In the “File-name” field, type the new Company File name and ensure the “Save as” filed automatically saves the restored file in .qbw format.
  • Click “Yes”
  • To confirm the overwrite process, Type the “YES” and hit the “Enter” button

Solution 5: Configure Transaction log file

  • Use the current Transaction Log file to recreate the lost transactions and the copy of the QuickBooks Company File.
  • With the help of the QuickBooks Company file and Transaction Log File, Recreate the complete data except for the last few hours of transactions.

Solution 6: Check System for viruses

It is important to check the system for any viruses within the system and remove at the earliest. You can re-access your file after you have removed the viruses to check if the error is fixed or not.

Scanning the system for malware or virus

Solution 7: Clear cache and delete any temporary files

  • Under this process, you need to launch your internet browser.
  • And then, head to the more tools and select clear browsing data
  • After that, place checkmarks beside browsing history, cookies, and other site data and cached images and files.
Clear browsing data - Error code 9997
  • Click on the clear data
  • After that, clean the temporary files
  • Click on Win + R to show up in the run window
  • Type %temp% and click on enter tab
  • The folder having the files will show up here.
  • Click on Ctrl + A and click on delete tab.

Read Also: How to Fix QuickBooks Error 3371 Status Code 11118?

Final Note….!

We hope that the above-mentioned solutions offer you enough details about the QuickBooks Error Code 9997. However, if you still have any queries or looking for help with a QuickBooks error – please contact the certified QuickBooks Payroll Support team by dialing 24*7 toll-free helpline number i.e. 1-844-405-0907.

Frequently Asked Questions!

What is error code in QuickBooks?

Error codes or notifications happen when the QuickBooks data is damaged or the company file can’t be read correctly by QuickBooks. To fix these errors, you can start by installing the QuickBooks Tool Hub and fix the file from there.

What is QuickBooks error code 80070057?

QuickBooks error 80070057 usually occurs when a user tries to open a company file without the appropriate permissions. It can also be seen when there is an issue with the file path. To resolve this issue, ensure you have the correct permissions, update QuickBooks to the latest version, and check the file path for any discrepancies.

What is QuickBooks error code 9997?

When QuickBooks Error code 9997 appears, QuickBooks Online fails to connect with your bank to display the latest transactions. It is a common scripting error and can sometimes be fixed by just clearing cache and cookies from the internet browsing history.


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