Fix QuickBooks Unrecoverable Error (General Troubleshooting)

Last updated On : Apr 9, 2024 | QuickBooks, QuickBooks Error

When you see an Unrecoverable error XXXXX XXXXX, it indicates that QuickBooks closed unexpectedly. Experiencing this issue is quite probable when you open or close a file, save a backup of the company file, or restore or create QuickBooks portable company file, or even when updating QuickBooks. Though you can experience different sorts of unrecoverable errors in QuickBooks, we have tried to summarize the general troubleshooting steps in this piece of writing, to help you in tackling with the basic unrecoverable errors easily.

If you are also experiencing an unrecoverable error in QuickBooks, here is what you need to do. But before that, if you require any sort of technical assistance, feel free to reach out to our technical support team at +1-888-510-9198. Having said that, let us explore more about QuickBooks unrecoverable error.

You may also read: QuickBooks Requires That You Reboot Loop – FIX

What is unrecoverable error in QuickBooks?

Some unrecoverable errors ‘XXXXX XXXXX’ appear on the screen with a warning message i.e., “QuickBooks has encountered a problem and needs to close”. Apart from the message, the error message might carry any one of the 50 unique numeric error codes which are 10 digits long in a 5-digit space 5 digits sequence. The error indicates that the accounting software has experienced a critical application fault. You can experience this issue when you open the company file or when clicking on the save, print, or ship icon, at the top of the transaction. XXXXX in the unrecoverable error here denotes the error code that would appear on your screen.

Common Unrecoverable Error Codes

Unrecoverable errors can be seen in various numeric combinations. Though there can be endless combinations and due to the nature of the errors, these codes or the number might differ from the actual ones. Here are a few of them:

Conditions in which QuickBooks unrecoverable errors generally occur

You can come across the unrecoverable error in the following situations:

• While creating a portable file.
• While downloading a payroll update
• When a user tries to Send payroll via Direct Deposit
• Running Verify or Rebuild data in QuickBooks
• Saving a transactions
• Using the Open Previous Company feature
• When a user tries to Attempting to open a company file
• Closing any open window in a company file
• When using the open previous company feature
• Another condition can be when opening any window in QuickBooks
• You can expect this issue when opening QuickBooks desktop files on a workstation.
• When printing, emailing, or saving as PDF out of QuickBooks desktop.
• When you create QuickBooks backup

Read Also: Fix QuickBooks subscription has lapsed Error 

What Causes QuickBooks Unrecoverable Errors?

There can be a handful of factors that might trigger unrecoverable errors in QuickBooks. These factors include:

• In case the QuickBooks component is damaged or corrupted
• Or if the system is having certain issues.
• You can further come across similar issues if there are any sort of power outages.
• Also, if a network blip occurs while a user is logged in to the QuickBooks company file.
• Another possible reason behind the occurrence of such an error can be if there are any sort of network issues.
• Or if the Windows or QuickBooks itself is outdated.
• Any sort of data damage can also trigger such an error in QuickBooks

Signs and Symptoms of QuickBooks Unrecoverable Error

You can identify the unrecoverable error with the help of the signs and symptoms below. Let us have a look:

• QuickBooks desktop window gets crashed is a basic sign.
• Another possible sign can be if QuickBooks crashes again and again.
• You can also identify a similar issue if you are unable to find a saved transaction on the company file.
• You can also identify similar issues if the update progress freezes up randomly or is not complete in hours.
• Or if QuickBooks freezing problem occurs again and again.

Solutions to Fix Unrecoverable Error Code in QuickBooks

Below are the quick steps to solve these unrecoverable error codes of QuickBooks Desktop. We suggest you take these steps in the same order as they are given below.

Solution 1: Identify How many Users are Affected

Identify how many users are affected by using different login credentials to open the same company file at the same time. If errors happen to any specific user, then it may damage its credentials. If it is so then recreating the damaged user.

Step 1: Steps for a Regular user get damaged.

• From the main Company menu, Choose setup users and their passwords.
• Now Click on the Setup users. Enterprise Users: Company > then Users > Select Set up Users & Roles.
• Now click to add users.
• Enter the login credentials of a username and a password.
• Note: Remember one thing, don’t use the damaged user name.
• Click on the next option.
• Customize the user’s name as much as possible and then click the Finish option.
• After doing so, log in to the company file by using login credentials on a screen.

Step 2: When an Admin user gets damaged.

• To fix this typical issue, a user needs to download or run the QuickBooks File Doctor program.

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Solution 2: When starting to do work on QuickBooks, Suppress the QuickBooks Desktop

• First, hold or press the Ctrl key button.
• Give a double click to the icon opt on the QuickBooks program.
• Again, press the Ctrl key until and unless no company file is opened on your desktop.

Suppress QuickBooks desktop when opening the Company file

• First of all, select the company file from the No Company Open
• Now press or hold the Alt key. Now click on the open
• If you are prompted for your login information, release the Alt key tab and then enter your valid username along with a strong password.

Important Note: If you are not prompted to ask for a username and a password then don’t release the alt key. For your username and password, remember one thing don’t release the Alt key.

• Then again press and hold the Alt key and click OK.
• Do not release this Alt key unless your company file is opened completely.

A quick tip: QuickBooks will appear as a blank screen. If you can highlight a QuickBooks menu by balancing your pointer to it, it will open a company file and a user can view this on their desktop.

Solution 3: Now Open a Sample Company file

Sample company files usually help in identifying if there is any issue related to the company file. It should be noted that if you are able to open the sample company file, then the company file might be damaged or the folder where the company file is saved might be damaged or corrupted.

The steps for opening a sample file are as:

• In the QuickBooks No Company Open window. Give a single click to open the sample file.

• Now choose any sample file from the given list.

To copy the company files in different locations:

• Right-click on your desktop. Then choose New and click the Folder name of the folder QBTEST.
• Now open the folder where a user has saved the company database file.
• Give one right-click on the file & then copy it.
• Paste the company file in the QBTEST folder that you’ve created as previously.
• At last, open the company file in the given QBTEST folder.

Also read: Identify, Prevent and Fix QuickBooks Corrupted Company File

Solution 4: Repair your QuickBooks Desktop

• First, repair your QuickBooks installation process.
• Users need to download or run the QuickBooks Install Diagnostic tool on their system.
• Now perform a clean re-installation with the help of using clean install tool.
• Manually repair the Microsoft components. If in case a user fails to follow or finds trouble, then take help from IT Professionals or Microsoft.

Solution 5: Need to Create a New Windows Administrator

In Windows 10: 

• First click on the Start button and then select Settings.
• Choose Accounts and also click on family & its other users.
• Under the other users, a user needs to add someone on this computer.
• Choose the option where I don’t have this person’s sign-in information into a system.
• At last, click to add another user without using any Microsoft account.
• Now enter a new name for your new account and then click on the finished button.
• In the end, select as administrator and then click the OK key button.

In Windows 8, 8.1, 7 & Vista

• On a system keyboard, first press the Windows + R keys, this will open to run the window program.
• Enter or type in as Control panel and then select as OK button.
• Click on the user accounts and then choose to manage another account option.
• Also click or make a new account. Then type a name of a new account.
• Choose as Administrator and then click to create an account.

Windows 8.1

• You need to first head to the run window, and press Windows + R tab.
• Once done with that, enter Control Panel and then later choose ok tab.
• You now have to click on the User Accounts tab and then Manager another account tab.
• Click on other accounts tab and further click on add an account tab.
• After that, sign in without a Microsoft Account. and select the local account tab.
• You now have to enter the username, password and password hint.
• Choose Next tab.
• You will then be redirected to the Manage Other Accounts window and then select the freshly built account, and further click on edit tab.
• Select the Admin tab.
• Towards the end click on Ok tab.

Windows Server:

Servers are maintained by a license computer technician. Just follow the below description:-

• First open the QuickBooks database server manager.
• Click on tools option & then choose computer management.
• Then expand local users and groups. Then select the group’s option.
• Give a double-click on the administrator groups & then open the administrator properties windows tab.
• Click to the Add option.
• In the Select items Users, Computer Systems, Service Accounts & Groups window.
• Now enter the account name which you want to add into the local admin groups. Then click to the OK key button.

Windows Small Business Server 2011 and 2008/R2

• You need to run the Windows SBS 2011/2008 console.
• Once done with that, go for Users and Groups.
• Select users tab.
• Followed by, heading to Add a new user account to run the Add a new user account wizard from the tasks pane.
• You now have to fill in the Details and head to the Role for the new user.
• Head with entering a passwrd for the new user.
• Note that you will not be allowed to continue without entering a password.
• Furthermore, the password should meet the complexity demands.
• Select the Add user.
• And perform onscreen instructions and click on finish tab.

See Also: QuickBooks Runtime Redistributable in QuickBooks Desktop 

Solution 6: Save the form differently

• You can use Save and Close or Save and New tabs towards the bottom of the form in order to save the transactions.
• Make sure you don’t leave the cursor anywhere on a blank like on the form while saving that. The cursor shall always be on a line that has some items written.
• You should click “To Be Printed” prior to saving the transaction.
• Give Print commands from File and Print forms.

If the unrecoverable QuickBooks Error appears while giving print commands, making changes or editing your preferences, follow these steps:

• Go to Edit Menu and click Preferences.

• Before you click the print check box, click clear the Save transactions beneath the Company Preferences Tab.
• Click OK and save changes.

Solution 7: Run Reboot.bat file

• You can start the procedure by finding the reboot.bat file under C:\Program Files (x86)\Intuit\QuickBooks xxx Ver 00.0 (xxx denotes the version of QuickBooks and 00.0 denotes the current version of QuickBooks).
• Right click the reboot.bat file and run file as admin.
• Moving ahead, you need to open the program to check if the issue has been fixed or not and then reboot the system and try again.

Solution 8: Copy company file to your desktop

• Here in this process, you need to start with opening the folder having the company file.
• Once done with that, you need to choose the locate option to find the file with .qbw extension.
• After that copy this file and move to the desktop where you will have to paste the file.
• Now, press ctrl key and start the application.
• This will show up the no company open window.
• Towards the end, you need to click on open, and further browse the file where you have pasted the company file.

Fix Unrecoverable Error When Opening a QuickBooks Desktop File on a Workstation

Performing the below-discussed steps might work when using a workstation for opening a company file saved over the network and at that very moment getting an unrecoverable error. You might come across such a situation when QBCF monitor service is running on the workstation, especially the one that is not hosting the company file.

Essential Points to Remember:

• Make sure that QuickBooks is updated to the latest release
• Furthermore, in case you are running QuickBooks on a multi-user mode and you have a dedicated service or system for storage of the company file, then ensure that the hosting is turned on in the server or main computer.
• Ascertain that the hosting is turned off on all the workstations leaving the server.

Also Read: How To Fix QuickBooks Online Login Problems On Google Chrome?

Solution 1: Download QuickBooks Tool Hub and Run Quick Fix My Program

Step 1: Download and Install QuickBooks Tool Hub

QuickBooks Tool hub is designed to fix a bunch of errors experienced in QuickBooks. We recommend you to use Tool Hub program on Windows 10, 64-bit. The steps involved in here are as follows:

• To begin with, close QuickBooks.
• Once done with that, download the most recent version of QuickBooks Tool hub.
• Save the file where it can be easily accessed.
• Note that, in case you already have installed tool hub, search for it and choose Home tab.
• This will show up on the screen or you can also select the about to view the version.
• You now have to open the file that was downloaded (QuickBooksToolHub.exe)

• The next step is to perform the onscreen steps and then Install and agree to the terms and conditions.
• After the installation finishes, you need to double-click the icon on the Windows desktop to open the tool hub.

Step 2: Run Quick Fix My Program

The quick fix my program usually shuts down the open background processes that are used by QuickBooks. This will run a quick repair on the program. The steps involved in this procedure are as follows:

• In this method, you simply need to select the Program problems in the tool hub program
• Once done with that, you need to select quick fix my program

• After that, start Quickbooks and open the data file.

Step 3: Avoid QBCF Monitor Service from Rebooting

• The very first step here is to press Windows + R for opening Run Window
• After that, enter Services.msc and click on ok tab

• You now have to head to the list and further double click on QBCDMonitorService for opening properties tab.
• Select Disabled as startup type
• The last step is to click on apply and ok tabs

Solution 2: Fix QuickBooks Desktop

Step 1: Repair QuickBooks

• You need to access the Reboot.exe to re-register QB objects to Windows.
• Once done with that, manually repair the installed Microsoft.Net Framework

• You need to reinstall QuickBooks on the device. Update QuickBooks to the latest version.

• Start QuickBooks component repair tool to repair all the damaged files and components.

Step 2: Use QuickBooks program diagnostic tool from tool hub

• Repair QuickBooks
• Once done with that, download and run QuickBooks install diagnostic tool
• Furthermore, reinstall QuickBooks using clean install
• Manually repair Microsoft components.
• If you are not comfortable with the actions, then seek advice from IT specialist or Microsoft support team:
  • Fix or reinstall Microsoft.NET framework
  • Fix Microsoft MSXML
  • Uninstalling or reinstalling Microsoft Visual C++
  • Run reboot.exe file

Also Read: How to undo a reconciliation in QuickBooks online?

Fix QuickBooks Unrecoverable error when performing a bank reconciliation or choose a transaction for reconciliation

Fix Adobe Reader when crashing Quickbooks with an unrecoverable error when opening PDF file or when reconciling with the help of an older version of Adobe Reader or Adobe Acrobat. One of the most important points to note here is that the error codes might differ. Such an error can be seen when:

• Adobe Reader 10.0, 9.0, or 8.0 is installed, along with the preference for display PDF in the browser is selected.
• Adobe 11.0 (XI) and later versions aren’t having the option for displaying the PDF in the browser and displaying PDF in the browser and display PDFs outside the browser by default.

If you have Adobe Acrobat 10.0, 9.0, 8.0, then you simply need to purchase a new version. As Acrobat being a paid program requires purchasing a new version, it simply means that it isn’t free similar to that of Adobe Reader. In case you do not want to upgrade your version of Adobe Acrobat, skip the first solution.

Solution 1: Update Adobe Reader to the latest version

• Initially, you need to head to Adobe Reader and then go for help and about Adobe Reader options.

• In case you are able to identify the versions like 8.0, 9.0, or 10.0, then you have to upgrade to 11.0 by downloading the Adobe Reader 11.0 from official site.
• Perform the onscreen instructions to Install Adobe Reader 11.0 and reboot the system when finished with updating Adobe Reader to the latest release and also try to view the previous bank reconciliation report.

Solution 2: Changing the display PDF in browser preference

Note that the method is only applicable and suitable for Adobe 10.0, 9.0, 8.0 only.

• You need to opt for Programs/All Programs from Windows start menu, to view a list of installed programs.
• After that, select the Adobe Reader/Acrobat
• Note that the Adobe XI (11.0) and later won’t display a pdf in the browser by default. In case you are using previous versions, then updating can fix the issue.
• Furthermore, choose edit and preferences tab.
• And then, select internet from the categories list.
• Click on clear the display pdf in browser preference in the web browser options section.
• The last step is to click on the ok tab.

You might find this helpful: QuickBooks PDF Converter – Download, Fix, and Troubleshoot

Fix QuickBooks Unrecoverable Error When Importing Accountant’s Changes

Perform the procedures when getting an unrecoverable error when importing an accountant’s changes into a client’s company file. These error might show up when importing.

Note that the import process itself tackles out a bunch of errors. You might see a report of the changes that couldn’t be imported and also the information related to what lead to such failure of Quickbooks. You can simply enter the unapplied changes manually to the client’s company file by performing the set of steps enumerated below:

Solution 1: Perform Import Process

• Select send option when the issue shows up
• Click on ok tab to resume the import
• After that, you might be able to find the list, subject to changes that weren’t applied to the client’s file.
• Enter the changes manually.

Solution 2: Verify the data and recreate change file

• You need to simply restore any of the recent backup or the backup that has been created when importing the accountant’s changes.
• Once done with that, you need to run verify and rebuild data on the client’s file.

• Update QuickBooks to latest release.
• And the last step is to recreate the change file in the accountant’s copy in QuickBooks

Solution 3: Unrestraint Changes

• You need to simply remove Accountant’s copy restriction in the client file
• Perform the steps for fixing data damage issues
• And lastly, create an accountant’s copy for recreating the changes

Fixing Unrecoverable Error in QuickBooks When Exporting to Excel

Perform the steps below to fix unrecoverable error in QuickBooks when exporting to excel.

Solution 1: Update QuickBooks

You need to ascertain that QuickBooks is updated to the latest release. This will fix a bunch of issues, including the unrecoverable error. The steps involved in this process are:

• Run QuickBooks Desktop with admin rights
• Furthermore, you need to click on ctrl key and double click QuickBooks icon.
• This will open No company open window on the screen
• Followed by hovering over the help menu tab and also choose Update QuickBooks desktop.

• Go for Mark all option and choose reset update option
• After that, click on get updates to finish downloading all of the most recent updates.

• Launch QuickBooks again
• And, if you want to install the downloaded updates, you will see a screen showing up
• Now, select yes tab.
• The last step is to reboot the system.

Solution 2: Use Auto Data Recovery

The Auto data recovery tool in QuickBooks usually help in restoring the damaged or deleted QuickBooks company file. You need to run the tool and let it recover the essential files. The steps to launch QuickBooks ADR are as follows:

• You need to add a new QBTest Folder on your desktop and search for the company file.
• Search for filenames with tlg file extension
• Cut Ctrl + X and paste Ctrl + V this file extension into the QBTest folder
• Use the same company file folder to access the QuickBooks ADR folder
• Copy and paste the qbw file extension into the QBTest folder
• Select the Tlg and QBW.adr files in the QBTest folder
• Click on the rename tab
• Remove the adr extension from the filename and open QuickBooks

• Use QuickBooks credentials to verify the account by opening the QuickBooks company file folder.
• Now, navigate to the file menu, and also choose utilities tab and then click on verify data option.

• In case the recovered data is find, copy it from the QBTest folder and paste it to the main company file folder.

In order to recover the data lost within 12 hours, then you can perform the following steps:

• Add a new QBTest folder
• And then, use QB Company file feature to access the ADR feature
• Now, access the tlg.adr and QBW.adr files in the QB company file
• Select them and paste them into the QBTest Folder
• Delete the .adr file extension
• The integrity of the restored data is then checked.
• Head to the file menu and choose the utilities tab.
• Select the verify data tab.

• The last step is to copy the data from the QBTEST folder and then paste the same in the folder.

Read it also: Compile Error in Hidden Module – QuickBooks [FIX]

Winding Up

Errors and glitches in QuickBooks are surely annoying, so it is crucial to try eliminating such errors. We expect that you might be able to get rid of the QuickBooks unrecoverable errors ‘xxxxx 00000‘ in QuickBooks software by incorporating the set of steps enumerated above. However, in case of any queries, you are backed by our QuickBooks Error Support team. You can get on a call with us at +1-888-510-9198 and discuss your queries with our technical support team.

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